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Pan Pacific Singapore
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Reviews (8,465)
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5,778
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Reviewed 19 March 2017

Location is perfect, very close to the marina, amazing view, close to malls, restaurants, bars, subway etc.
Rooms are beautiful, clean, modern, confortable.
Excellent bathroom, shower, bed, linen...
Beatiful swimming pool.
Good wi-fi.
We didn´t have breakfast there because it was too expensive, so we ended up eating breakfast at caffes nearby.
Staff is very polite.
A plus: we had to check out at noon but our flight was at 11p.m. We could leave our bags at the hotel and take a shower at the dressing rooms by the pool before our flight!
Another plus: we were having trouble checking in to our flight, they let us use their computer and print the boarding passes.

Room Tip: ask for a room with marina view
  • Stayed: March 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Natalia N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 23 March 2017

Dear Natalia N,

Thank you for choosing Pan Pacific Singapore as your choice of accommodation. We are delighted that you had an overall positive experience and appreciated the convenient location of the hotel with the shopping and dining options available at the three shopping malls that we are connected to.

We hope to welcome you back for another wonderful experience with us soon.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017

5 Star hotel at 5 star prices. Hotel is vast. Room service is of poor quality and of very long duration. The food just not up to Singapore standards that I can find at typical restaurants. Overall the hotel is very nice but NOT value for money. Just expensive with mediocre food and service.

  • Stayed: March 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank mrp548
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 23 March 2017

Dear mrp548,

Thank you for sharing this review with us on TripAdvisor.

We have noted your feedback about out in-room dining service and sincerely apologise for the delay and any inconvenience caused. We have shared your comments with our team who will continue to conduct the necessary training to ensure that our guests enjoy the seamless and positive experience that we are committed to deliver.

We appreciate your feedback and hope we will have another chance to welcome you back again.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017

We stayed here for two nights and chose Pan Pacific because there was a Club.

The food at the Club was superb.

However, we found Club Access very regimented and bar/food was only available for short periods (other than champagne breakfast) - afternoon tea 2-4pm (no bar) and cocktails 6-8pm. No food or alcohol outside those times. The Club services at The Langham HK were far better and more accessible,

At almost AU$500 a night I expected more from the Club and the rooms (which are a little dated for a luxury hotel).

However, some of the service we received was exemplary. Niem at Reception and Nor at the Concierge Desk were brilliant. A very late check out was kindly arranged without fuss.

Will try a different hotel next stay but may return to Pan Pacific in the future.

Room Tip: Probably would not spend the extra money for a Club Room.
  • Stayed: March 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank rabbid67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 23 March 2017

Dear rabbid67,

Thank you for sharing your valuable feedback which gives us the opportunity to further improve our facilities. While we generally receive positive feedback from our guests about the privileges they enjoy at Pacific Club, we are sorry to hear that you felt food and beverage options were limited. Please be assured that we are competitive with other world class hotels in Singapore to ensure our guests receive the best possible value.

We will certainly share your kind words with Nain and Nor, and hope to have the opportunity to welcome you back.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017 via mobile

We stopped in the Pan Pacific in Singapore for 2 nights in March 2017 on a stopover to Australia.

The hotel is absolutely fabulous, when you arrive you are welcomed by a gorgeous lobby of podded seating areas over a lake of water.

We arrived on an overnight flight from the Uk and although we arrived at the hotel 5 hours before checkin time, reception sorted the room straight away!

The rooms were well presented, clean and spacious, with a huge bath and separate shower area. We had a great view overlooking the city and Raffles. The beds and pillows are really comfy, with great amenities in the room!

The pool area is great, with lots of separate features surrounding it, like little mini cabanas, fishing ponds etc! The beds round the pool are great too!

Had food in one of the restaurants, the Wagu beef burgers were absolutely delicious!

Would definitely stay again.

Stayed: March 2017, travelled with friends
Thank Nicola R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 23 March 2017

Dear Nicola R,

Thank you for taking the time to share your positive experience on TripAdvisor. We are delighted that you had an overall positive experience and enjoyed the comfort of your spacious room with stunning views of the city skyline and dining experience at one of our restaurants.

We hope to have the opportunity to welcome you back soon.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2017 via mobile

I would give this restaurant 4.5/5 for its Buffet spread and quality. Great Ambience and service staff are very attentive. We really enjoyed dining at the Edge. I strongly recommend everyone who wish to enjoy international buffet for either lunch or dinner.

Stayed: March 2017
Thank Shafiqa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 23 March 2017

Dear Shafiqa P,

Thank you for choosing to dine with us and we are delighted that you had an enjoyable dining experience at Edge, which offers guests a delectable range of international cuisine at seven live food stations.

We certainly look forward to welcoming you back to dine at our other award-winning restaurants.

Best regards,

Annie Choy
Director of Marketing Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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