We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Nearby Hotels
Reviews (13,496)
Filter reviews
13,497 results
Traveller rating
9,646
2,744
642
253
212
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
9,646
2,744
642
253
212
Show reviews that mention
All reviews hai tien lo chef tommy harbour studio marina square balcony room the club lounge suntec city excellent hotel our honeymoon buffet breakfast late check shopping mall mrt station orchard road keyaki janice bay
Selected filters
Filter
Updating list...
3,778 - 3,783 of 13,497 reviews
Reviewed 20 February 2019

Day1: Room not prepared, crib not put in for an hour after checking in (which we did at 9.30pm), in room dining menu missing, took an hour to send over.
Day 2: Hand shower was faulty, bathroom got flooded, took them over 6 hours to get it fixed/replaced
Day 3: Bedroom lights won't switch off, technician came and manually switched off. Next day I was told it could not be fixed and since I had only 1 more day to stay, no point moving
Day 4: We had been ordering same English Breakfast every day, today we found the toasts and ketchup missing and at this point did not even bother complaining. Just wanted to get out of there ASAP.

Horrible experience and certainly never going to stay here again.

Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
2  Thank SubhadipMitra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 25 February 2019

Dear SubhadipMitra,

Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused.

Once again, we are sorry for the disappointment you experienced during your stay, we sincerely hope you will give us another opportunity to recover your impression of Pan Pacific Singapore and hope to have the opportunity to welcome you back.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2019

Staff are nice and friendly. Room clean and comfortable. Location is good, at the very center of marina bay.

A stay of 3 nights with my wife and son. Can't enjoy all the facilities and would come again.

Date of stay: February 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank nelson f
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 25 February 2019

Dear nelson f,

Thank you for sharing this review with us on TripAdvisor.

We are delighted that you had a comfortable stay with us and appreciate your time in sharing this review. We look forward to welcoming you back during your next visit to Singapore.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2019

Check-in OK and given a lounge as room not ready as we checked in early.

Room very good and hi-tech with many working electronic aids - for service, water etc. AC efficient and view from 21st floor balcony spectacular. This also had a downside as they obviously permitted balcony smoking (wall mounted ashtray) and this ocassionally drifted into the room.

Good bathroom with no bath but multi-faceted shower.

Breakfasts up to usual ecellent far-eastern standards.

Only dissapointment was checkout. Luggage collection took 40 minutes and left us waiting at kern in taxi. The checkout desk was only manned by one person and took 15 minutes to clear.

Room tip: Overlooking the Marina Bay
Date of stay: February 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ian L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 25 February 2019

Dear Ian L,

Thank you for sharing this review with us on TripAdvisor. While we are glad that you enjoyed the comfort of your well-equipped room with spectacular views of the city skyline, we apologise that several aspects of your stay fell short of expectations. We appreciate your sharing regarding the service experiences you had and will be addressing this with the respective leaders in the areas you mentioned. Please be assured that our guests' feedback is taken onboard and duly addressed in order to improve our standards.

We look forward to the opportunity to welcome you back.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2019

The room we got was great, even though we had one without the harbor view. Practically the whole side of the room to the outside is made of glass, so even lying on the floor there's a fantastic view. Our daughter recommends lying on the floor next to the window to sleep...

The service was outstanding, what we really loved was the pool and relax area for guests only - even though we had a flight at night, and we had checked out in the morning, we got day passes for the pool area, so after visiting Singapore a bit more during the day, we could chill out there and use all amenities.

If you can afford it, the Pan Pacific is highly recommended!

Date of stay: May 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank aRTee72
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 25 February 2019

Dear aRTee72,

Thank you for your feedback, we are delighted to hear that you enjoyed the comfort of your room with fantastic views of the Singapore skyline. Your kind words about our associates will be conveyed to them and we are pleased to know that our hotel facilities enhanced your experience. We hope to welcome you back again soon.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2019

The Pan Pacific Singapore is in a fantastic location, close to many tourist locations, shopping and business locations too. it is a great place to conduct meetings and has options for excellent dining.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank marktC10CB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PanPacificSG, Director of Marketing Communications at Pan Pacific Singapore, responded to this reviewResponded 25 February 2019

Dear marktC10CB,

Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience and that you appreciated our convenient location in Marina Bay. We hope to welcome you back in the near future.

Best regards,

Annie Choy
Director of Marketing Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews