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JonasCN
Singapore, Singapore

A Love Since Childhood

5.0 of 5 bubblesReviewed 29 May 2021
Pan Pacific at Raffles Boulevard hopes a special place in my heart. I have visited the hotel at least once during my childhood, my teenage years, and when I started working. Whether it was celebrating birthday of relatives, to a meal before celebrating at the Singapore River during Chinese New Year, to meals with friends after work, it has been a prominent landmark during my childhood. I was very excited with first staycation in Pan Pacific during the Covid Period.

I love my stay and this is why:

1. The view in my room was awesome. I requested for a high floor and I was pleasantly surprised was granted at the 19th floor. Having a balcony is a bonus because I can view the Marina landmarks from my window. The night view is a must to capture. I took many photos.

2. My room was great too. The moment I enter the room, I am greeted with a care pack with hand sanitizers, wipes and mask to stay safe. The 1 item I love the most in the room was the 55 inch Samsung TV. I did not expect such a big TV with good contrast in a hotel room. There are almost all the entertainment and sports channels you will ever need. There is HBO, Bein Sports, CNN, and National Geographic. It is hence not hard to occupy yourself in the room in event of bad weather. There are also electronic binds that can change the darkness of the room with just one button. The toiletries have a nice therapeutic scent. There is also an electric kettle with the heating plate attached to the TV cabinet. It was innovative.

3. Service is excellent. The queue was long when I checked in. But the team was observant enough to open new counters to speed up the check in process. There is also attendants smiling when I need help with directions and recommendations. Another additional tool that made my day was Mika the friendly digital concierge. Through scanning a QR quote, I was able to use it to book breakfast slots and get recommendations for food and services in the hotel. The AI is smart and pleasant to interact with.

4. There is good food and service too. I had my dinner at the Pan Pacific Marketplace Restaurant. The hot chocolate was creamy and the biscuit was crunchy. Then I had the Bak Kut Teh, which was tasty and had a strong herbal fragrance. The price is a bit expensive but the ambiance makes up for it. The breakfast in the morning was also rich in options from local, Japanese and western selections. I can order my omelettes through the app and my favourite was the Nasi Lemak, which is fragrant coconut rice, crunchy fried chicken and chilli egg. The staff was also proactive in topping up my drinks and clearing my plates. It was well worth the price I paid.

5. The last and also equally important reason why I enjoy my stay was the architecture and area. The hotel was just next to three malls: Marina shopping centre, Millenia Walk and Suntec City. It was also easy to get a MRT from Promenade MRT, a short covered walk from hotel. The architecture in the hotel has a timeless yet modern feel. The old spiral corridors I have seen since childhood is still there. There are many lantern shaped eating domes at the lobby that makes the place mystical. Another great place to visit is the Japanese Garden in level 4. It is a gem as it is quiet and peaceful in the morning for a short walk. There is a Japanese restaurant which unfortunately was fully booked during my stay. Nevertheless I enjoyed every moment of my stay in the hotel.

In short, Pan Pacific has maintained that aura of a beautiful hotel that has modernised gracefully over time. The excellent service, food and ambiance are well worth a stay.
Date of stay: May 2021
Room Tip: High floors with balcony have great views
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this review
Responded 14 Jun 2021
Thank you for taking the time to share your generous and encouraging review of your recent stay and the memories of your earlier experiences at Pan Pacific Singapore. We are delighted that you thoroughly enjoyed your stay from the room, views, breakfast, hot chocolate, service to hotel's ambiance. We are elated.

We strive to create memorable hotel experiences for our guests and we hope to welcoming you back soon. Please let us know in advance to reserve a nice table for your at Keyaki next time. Thank you for your kind support and fond memories about the hotel.

Pan Pacific Singapore Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 25 May 2021

Had a pleasant stay with my family during the heightened phase 2 period. Booked a pacific room and was kindly given an upgrade to a harbour view room. Since the club lounge was closed, the afternoon tea and evening cocktails were served in the room. The staffs were very accomodating and delivered the food and beverages for us to enjoy in the room!

Date of stay: May 2021
    • Rooms
    • Service
1  Thank Nautisticxx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

We are delighted that you had an overall great experience at Pan Pacific Singapore during this strict period and enjoy the Harbour View Room. We sincerely appreciate your recognition of our service and the team.
We look forward to welcoming you back for more soon.

Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2021

1. Great service from reception when doing my checking in
2. Good service & good practices on collecting the Breakfast Bento from the Hotel restaurant.
3. Room is warm spacious with great view on the city & also part harbour.

Date of stay: May 2021
Review collected in partnership with Pan Pacific Hotels Group
Thank VincentC2223
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

We are delighted that you had an overall great experience at Pan Pacific Singapore and enjoyed the room and our attentive service.

We look forward to welcoming you back during the more relaxing time soon.

Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2021 via mobile

I had a good experience staying at Pan Pacific Singapore with my Family. Check in and check out was done by Reception Nook. She is really friendly. Our check in and check out done smoothly. Service one Melati and Reception Abhi was very helpful. I was surprise by their team by sending me a Birthday Amenity to my room which i did not inform them that it was my birthday on 20 May. My family and i would love to stay again at Pan Pacific Singapore. Good job Pan Pacific Team.. 👍👍👍

Date of stay: May 2021
Trip type: Travelled with family
Thank RinaSan20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

We are delighted that you had an overall great experience at Pan Pacific Singapore with your family for your birthday.
We sincerely appreciate your recognition of our service and team members and we look forward to welcoming you back for the more relaxing time soon.

Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2021

Management should hire a quality staffs to answer call. Do not make any wrong (silly) reservation for restaurant's booking, if you are not familiar. Kindly to sms or call to customer to confirm. You guys made me called more then 6-7 times to confirm. Very disappointed.

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank anniel3194
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

Thank you for sharing your valuable feedback which gives us the opportunity to further improve our service. We are sorry that you had an inconvenience experienced during making a restaurant reservation. We appreciate your comments and we will address this accordingly.

Pan Pacific Singapore Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2021

Location is good , room is spacious and comfy. Accessible to marina square and suntec without having to cross any roads. Service is good too. Food in Hai Tien Lo and Edge both taste not bad. Brought my mum there to celebrate Mothers' Day. Not forgetting the night view over the MBS is perfect .

Date of stay: May 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank MissyNana89
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pan Pacific Singapore, Marketing at Pan Pacific Singapore, responded to this reviewResponded 27 May 2021

We are delighted that you had an overall great experience at Pan Pacific Singapore with your mother to celebrate the Mother's Day. We are happy that you were satisfied with the room, stunning views, dining experience and attentive services.

We look forward to welcoming you back soon.

Pan Pacific Singapore Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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