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Cynthia20192020

Hotel Stay with Concorde Singapore

4.0 of 5 bubblesReviewed 20 Jan 2020
Good location. There are malls on the left, right, front and back within walking distance.
Friendly Premier Lounge staffs, especially Mr Aki. Get room with lounge access, you will have no regret. Will stay again.
Date of stay: January 2020
Trip type: Travelled with family
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chs-response, General Manager at Concorde Hotel Singapore, responded to this review
Responded 21 Jan 2020
Dear Cynthia20192020,

Thank you for sharing your wonderful experience with us on Trip Advisor!

We are certainly thrilled to know that you had an incredible recent stay with us and enjoyed in particular our prime location on Orchard Road with easy access to public transportation and a myriad of malls. It is a pleasure to know that our Premier lounge and the impeccable service provided by our hosts, especially Aki has greatly impressed you. Thank you for recommending Concorde Hotel Singapore to travellers who are looking to visit Singapore and we look forward to welcoming you back again in the near future!

Do LIKE us on Facebook, or follow us on Twitter and Instagram @Concordehotelsg, as we use these channels to update our guests with news and upcoming promotions.

You may also wish to book directly on the hotel website the next time you visit Singapore for exclusive benefits.

Once again, thank you for your compliments and we certainly look forward to welcoming you back to Concorde Hotel Singapore in the near future.

Always at your service
Karl L Muir
General Manager
Concorde Hotel Singapore
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (4,779)
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Traveller rating
1,745
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Reviewed 20 January 2020

Everything was excellent. But you need to improve on the TV channels and have more movie channels and news channels like Al Jazera, MNet. Otherwise I enjoyed staying at the hotel. The breakfast was also good.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank bmamba2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chs-response, General Manager at Concorde Hotel Singapore, responded to this reviewResponded 22 January 2020

Dear bmamba2020,

Thank you for sharing your experience with us on Trip Advisor!

We are definitely pleased to know that you had an excellent stay with us and enjoyed in particular our delectable breakfast offerings. We note your feedback regarding the variety of TV channels and have highlighted it to the IT department head for review. We would like to share that our cable tv provider does not offer Al Jazera hence we are unable to make this channel available in our hotel. Thank you for your feedback as we continually strive to maintain the highest possible standards of comfort and experience for all our guests.Thank you for your feedback as we continually strive to maintain the highest possible standards of comfort and experience for all our guests.

Do LIKE us on Facebook, or follow us on Twitter and Instagram @Concordehotelsg, as we use these channels to update our guests with news and upcoming promotions.

You may also wish to book directly on the hotel website the next time you visit Singapore for exclusive benefits.

Once again, thank you for your compliments and we certainly look forward to welcoming you back to Concorde Hotel Singapore in the near future.

Always at your service
Karl L Muir
General Manager
Concorde Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2020

Good overall experience with the hotel. The location was very good, not in the middle of orchard road but ner enough to enjoy orchard area as a whole. The breakfast was good and cannot complaint with the food. Right next to the hotel are several hawker foods which is quite good.

Date of stay: January 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank zippit8
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chs-response, General Manager at Concorde Hotel Singapore, responded to this reviewResponded 22 January 2020

Dear zippit8,

Thank you for sharing your amazing review with us on Trip Advisor!

We are certainly elated to know that you had an awesome recent stay with us and enjoyed in particular our strategic location on Orchard Road with easy access to public transportation and a myriad of malls. It is a pleasure to know that our breakfast offerings impressed you greatly. We look forward to hosting you again in the near future!

Do LIKE us on Facebook, or follow us on Twitter and Instagram @Concordehotelsg, as we use these channels to update our guests with news and upcoming promotions.

You may also wish to book directly on the hotel website the next time you visit Singapore for exclusive benefits.

Once again, thank you for your compliments and we certainly look forward to welcoming you back to Concorde Hotel Singapore in the near future.

Always at your service
Karl L Muir
General Manager
Concorde Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2020

Convenient. Did not eat in-house, but there looked to be some nice options. The fitness center is good for weight training; but not enough treadmills. Walking distance to may eating venues; and tourist attractions.

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Q1810TUjoeh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chs-response, General Manager at Concorde Hotel Singapore, responded to this reviewResponded 22 January 2020

Dear Joe,

Thank you for sharing your wonderful review with us on Trip Advisor!

We are certainly delighted to know that you had a great recent stay with us and enjoyed in particular our prime location on Orchard Road with easy access to public transportation and a myriad of malls and our gym facility. We look forward to welcoming you back again in the near future and for you to try our food offerings!

Do LIKE us on Facebook, or follow us on Twitter and Instagram @Concordehotelsg, as we use these channels to update our guests with news and upcoming promotions.

You may also wish to book directly on the hotel website the next time you visit Singapore for exclusive benefits.

Once again, thank you for your compliments and we certainly look forward to welcoming you back to Concorde Hotel Singapore in the near future.

Always at your service
Karl L Muir
General Manager
Concorde Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2020 via mobile

We stayed for 2 nights and checked out yesterday. This was my 2nd time staying at Concorde Hotel but this time it fell short on a number of points mainly to do with our room as follows:
- Requested a double and got 2 single beds pushed together. Completely separate and still a gap in the middle where my 3yr old kept getting his foot stuck.
- Looked under the bed for toys that had been dropped only to find used hotel slippers, a plastic soup spoon and a used coffee cup (photos provided). I complained to reception who apologized and had the room cleaned again.
- I also requested a bathtub if possible at the time of booking but wish I hadn’t bothered. The bathroom has been half renovated but for some strange reason they have kept the original dated bathtub and sink which are old and dirty (photos provided). The bath is chipped and there is mound around the edges (photos provided).
- Also for such a huge bathroom it was completely devoid of anything useful - no standard amenities that you would expect in a hotel for this price. Only a wall mounted shampoo and soap dispenser over the grubby bath and a small cake of soap by the sink. More hostel than hotel.
- The bathroom also lacked somewhere to hang wet swimwear to dry - maybe they could put some rails on the spacious empty walls?!
- The door handle on the inside of the bathroom had been taped on and again looked terrible and didn’t reflect the rate that is charged here (photo provided).
- The room was exceptionally bad for noise from the street below (even on the 8th floor) which I’ve never experienced in any of the Orchard Road hotels I’ve stayed in prior. My son was woken a number of times due to loud engine noises and shouting voices in the middle of the night. The windows are old and in need of an upgrade and soundproofed.
- On the plus side the AC is so old and loud that it did cut out some of the noise if you turned the fan up.
- The wall behind the curtain had peeling wallpaper and looked as though it had never been cleaned.

There was some good:
- Pleasant, friendly staff - particularly the concierge
- Excellent location
- Newish pool area with kids pool
- Very large rooms for Singapore

Unfortunately we won’t be staying again until some serious work has been done to bring it up to the standard that it’s been sold as.

Date of stay: January 2020
Trip type: Travelled with family
2  Thank MichelleV668
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chs-response, General Manager at Concorde Hotel Singapore, responded to this reviewResponded 20 January 2020

Dear Mich V,

Thank you for sharing your experience with us on Trip Advisor.

It is a pleasure to know that you enjoyed our warm hospitality, the hotel's prime location on Orchard Road that is close to many shopping malls and public transportation, the pool facility and large rooms.

However, we regret to hear that your in-room experience did not meet your expectations. We regret that you were not accorded your preferred choice of room; however we seek your understanding that our hotel was running high occupancy during your stay period and that we did not receive your bed preference request along with your room booking. We highly recommend that you book direct on our brand website so as to enjoy more direct booking privileges. However, we will take note to update your guest profile of your room and bed type preference for future bookings.

We are sincerely apologetic over the cleanliness and upkeep of your room. Please rest assured that this is definitely not our usual standards of comfort and experience provided to our guests. Your honest feedback has been brought up to the housekeeping department head and we promise that improvements will be made and training will be provided to the housekeeping team to prevent similar cases from occurring again.

We would like to share that our hotel completed a major renovation and refurbishment to all rooms, including change of all the carpets and furniture and fittings in late 2017; in accordance with our hotel’s continuous efforts and commitment to create seamless and comfortable experiences for our guests. Nevertheless, your feedback regarding the wallpaper, air con and soundproofing has been highlighted to our engineering department head for review and action will be taken where necessary.

Do LIKE us on Facebook, or follow us on Twitter and Instagram @Concordehotelsg, as we use these channels to update our guests with news and upcoming promotions.

You may also wish to book directly on the hotel website the next time you visit Singapore for exclusive benefits.

Once again, thank you for your feedback and we certainly look forward to welcoming you back to Concorde Hotel Singapore in-order to recover your impression of our hotel in the near future.

Always at your service
Karl L Muir
General Manager
Concorde Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2020 via mobile

The concorde is in a great location for shopping along Orchard Road, the MRT a 5 min walk away and bus stop out the door. There are some great eating places around too. There is a laundry place just across the road.

The buffet breakfast is very much worth it. A great selection of foods. And you will not walk out hungry! The gym is fantastic and the pool area...well so much potential there but yeah.. Great size pool and area with a area for the kids but getting a towel was a mission and don't expect to be able to walk up to the bar and order a drink..this service is not available. We ended up going and getting drink from outside the hotel and bringing them in and sitting by the pool.

The rooms are lovely and the beds are great. They do room service but we found our room was getting serviced at like 4 or 5pm. This explains why when we checked in out room was not available until 3:30. I did find it really rude that when they said your room is not ready yet (even though our check in time was 2pm) but for another 50.00 a night we can give you a better room that is ready now! The first day the towels look new and fresh but all other days we got towels that had holes through them and looked rather dirty. When we took the towels down to show the state of them, they said oh we will get some more to your room... they never arrived. My husband said the towels looked like rags!

I am not sure I would stay again.

Date of stay: January 2020
Trip type: Travelled as a couple
2  Thank SeaTwinkle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chs-response, General Manager at Concorde Hotel Singapore, responded to this reviewResponded 20 January 2020

Dear SeaTwinkle,

Thank you for sharing your experience with us on Trip Advisor.

It is a pleasure to know that you had a comfortable recent stay and enjoyed in particular our hotel's prime location on Orchard Road that is close to many shopping malls and public transportation. We are pleased that our delectable breakfast offerings, facilities and comfortable beds have greatly impressed you.

However, we regret to hear that your experience in certain areas of our hotel did not meet your expectations. We would like to share that whilst we do not have a host by the pool bar, guests may dial Spices bar with the phone provided on the bar counter. We would like to seek your kind understanding that our hotel was running high occupancy during your stay period and that could have delayed the housekeeping efficiency.

Your feedback has been highlighted to our housekeeping department head and actions will be taken promptly regarding the towels. Rest assured that improvements will be made and your feedback is important to us as we continually strive to maintain the highest possible standards of comfort and experience to all our guests.

Do LIKE us on Facebook, or follow us on Twitter and Instagram @Concordehotelsg, as we use these channels to update our guests with news and upcoming promotions.

You may also wish to book directly on the hotel website the next time you visit Singapore for exclusive benefits.

Once again, thank you for your feedback and we certainly look forward to welcoming you back to Concorde Hotel Singapore in the near future.

Always at your service
Karl L Muir
General Manager
Concorde Hotel Singapore

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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