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Just a terrible experience. Had an expensive pair of suit trousers ruined by the hotel's overnight pressing service, after which they refused any compensation beyond a very low notional limit. Told me to just go make a claim on travel insurance. Very old building in desperate need of refurbishment. Avoid like the plague. I left early to move to another hotel
Dear Guide628471, thank you for choosing to stay with us at Concorde Hotel Singapore. We sincerely apologize for the incident you have encountered with regards to our laundry services during your stay at the hotel. Our internal log records indicate that we had offered you a compensation of 10 times the cost of the laundry service – which has been stated in the Terms and Conditions of the Laundry Form you have submitted and signed when you requested for the service. We would also wish to seek your understanding that the compensation we offered aligns with the universal standards for compensation for laundry services in hotels worldwide. Nonetheless, this issue has been further highlighted to the Housekeeping Manager and training will be provided where necessary to the team so that they would be more cautious in handling laundry items of all our guests. Once again, thank you for choosing to stay with us at Concorde Hotel Singapore. We wish you safe travels and a great week ahead!
This hotel is wildly overpriced and not worth it. The room smelled damp and the shower never dried after use. They are only servicing every third day and the towels also remained damp after 24 hours.
There is a kind of balcony in my room but actually the balconies communicate with the rest of the rooms so there is no privacy unless you pull the curtain. Doesn’t make a lot of difference in terms of light because the room is very dark and almost no natural light; the lighting is also not sufficient. Finally, I was very concerned because the sliding doors to the balcony were only secured with a hook eye latch, which seems insufficient to me. The built-in latches on the balcony door were missing the matching latches on the frame, so the only security was the hook & eye. In addition the main door stuck and didn’t close properly without a strong push/pull, so all in all I felt insecure.
Dear BCNMary, thank you for taking the time to write this feedback for us. We regret to learn that your recent stay with us at the hotel was not up to your satisfaction. It is with great disappointment to hear about the shortfalls you have encountered with regards to the smell of the room as well as the safety concerns you have had with the room that you stayed in. The comfort and safety of our guests staying in the hotel is of utmost priority and we will not be taking this feedback lightly. Rest assured, your feedback has been highlighted to the respective Head of Departments and we will be working towards improving the quality of our service and the safety of our guests in the hotel. We would also wish to seek your understanding that our hotel has embarked on a "CHS Green Promise" commitment to reduce our carbon and environmental footprints hence we now only clean rooms once every 3 days. More information on Green promises can be found on our hotel website. Thank you for choosing to stay with us at Concorde Hotel Singapore, we wish you safe travels and hope that you would provide us another opportunity to serve you better in the future.
Great location along Orchard Road, walking distance from shops. The breakfast spread featured a very good variety of cross continental fare.
During my stay though, the hotel was fully booked, and they seemed understaffed, because there were so few staff members who were available to help us. Some of the staff encountered by my tour group and myself were borderline rude, and even handled our luggage so roughly, and I had to tell them off on behalf of the group I was leading. Aside from a few isolated incidents of that sort, it was a pleasant stay.
Dear tinagoesplaces, thank you for choosing to stay with us at Concorde Hotel Singapore. We are pleased to hear that you have liked the strategic location of where the hotel is situated along Orchard Road which is easily accessible to the shopping malls around the area as well as enjoyed the Breakfast Buffet spread served at our Spices Cafe. However, we are disappointed to learn about the experience you have had with the Hosts of our hotel. Rest assured, your feedback has been highlighted to the Front Office Manager and reminders and trainings will be implemented where necessary to ensure that we uphold and improve the service standards we have in the hotel. Nonetheless, we are glad that you have had an overall pleasant stay with us at the hotel. Once again, thank you for choosing to stay with us at the hotel, we wish you safe travels and hope to welcome you back to the hotel soon!
Stayed on this property for five nights. Had a wonderful time. The hospitality was great. Special thanks to Adi at the club lounge for being so thoughtful. Thanks to Xing Xing, Susan and Kim for their smiling and prompt service and hospitality. Mazley at the concierge was always eager and ready to help. They are an asset to the hotel.
However, one thing we were not happy with. We stay at hotels all over the world. This was the first where housekeeping every day was an issue. It used to be a big deal for servicing the room. Not vacuuming and cleaning the room/ bathroom every day has got nothing to do with the green promise!
Dear globalnex, thank you for taking the time to write this 5-star review for us! It brings us great pleasure to learn that you have had a wonderful time staying at our hotel. We are delighted to hear that you have appreciated the service rendered by the Hosts of our hotel, especially from Adi, Xing Xing, Susan, Kim and Mazley. Your kind compliments have been relayed to them and they are overjoyed to hear about it. We regret to hear about your experiences with the housekeeping service during your stay at the hotel. We wish to seek your understanding that our hotel has embarked on a "CHS Green Promise" commitment to reduce our carbon and environmental footprints hence we now only clean rooms once every 3 days. This is a commitment in-line with Singapore Government’s sustainable development plan – Singapore Green Plan 2030. More information on Green promises can be found on our hotel website. Thank you for choosing to stay with us at Concorde Hotel Singapore, we wish you safe travels and hope to welcome you back in the future.
I am regular to this hotel since year 2006 when it was owned by Le-Meridian group. Later it is bought over by Concorde Group from Malaysia and the hotel has started loosing its charm. However, it was managable till my recent visit to hotel in Nov 2022.
1. Hotel says they will clean the room on alternate days since they are running green initiative. It is beyond the reason to understand how the green initiative is compromised in cleaning the room. There is no need to change the linen.
2. The breakfast spread is reduced , combination of food is bad especially for vegetarian and the in dine services are very poor. The services were deteriorating since last few year and gradually lost its flavour.
It is quite visible that Top Managment has gone for drastic cost cutting measures but it is visible in poor services and food quality.
If this happens, they will loose loyal customer.
Dear Silverrajat, thank you for taking the time to write this feedback for us and we appreciate your loyalty with the Concorde Hotel Singapore. We regret to learn that your recent stay with us at the hotel was not up to your satisfaction. We wish to seek your understanding that our hotel has embarked on a "CHS Green Promise" commitment to reduce our carbon and environmental footprints hence we now only clean rooms once every 3 days. More information on Green promises can be found on our hotel website. We are disappointed to hear that your experience at the Spices Cafe during breakfast was lack lustre. Rest assured, your feedback has been highlighted to our culinary team for their review. Your feedback is important to us as it can help our team work towards improving our food offerings and quality. Thank you for choosing to stay with us at Concorde Hotel Singapore, we wish you safe travels and we hope that you would provide us another opportunity to better serve you better in the future.
