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ktchye (Kee Thuan Chye)
Kuala Lumpur, Malaysia

Nicely resuscitated

Review of 30 Bencoolen
4.0 of 5 bubblesReviewed 26 Nov 2017
I stayed here numerous times, once for a spell of three weeks, when it was old and somewhat run-down and known as Bayview Hotel. I liked it for its location, which is right in town, close to Orchard Road, and its easy access to public transportation.

Now its location is even better with a new MRT line (Downtown 3) operating just 100 metres away.

But my best surprise when I came to stay this time (in late November 2017) was seeing the hotel in its new incarnation. Closed for renovation until it reopened just three weeks ago, it now looks, feels and smells wonderful. The renovation has been so complete and amazing that no physical trace of the old remains. It's like a totally brand new hotel now. From the lobby to the coffeehouse to the guest rooms, everything has radically changed -- and mostly for the better.

Just a few minor grouses:

The pillows were too soft.

The bathroom of my deluxe room could be bigger.

The water pressure was not strong enough, which took me longer to feel satisfied with my bath.

And although I liked the long worktable, which allowed for two people to set up laptops if they so wished, I longed for an armchair to facilitate reading and relaxation.

Despite these, I would highly recommend 30 Bencoolen as a place to stay. Despite its being in the city centre, it's quiet in the room. The staff are friendly and helpful.

I'll certainly keep coming back here when I visit Singapore.
Date of stay: November 2017
Trip type: Travelled solo
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this review
Responded 28 Nov 2017
Dear Mr KT Chye,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 16 November 2017

very good,location,rooms..no slipper and no toothbrush but its ok because we brought our own..foods not huge but can satisfy..small pool but overall nice stay..will be back for sure.just need to add more dishes esp rice 😊

Date of stay: November 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Roma T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 20 November 2017

Dear Mr Roma,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Please be informed that slipper or toothbrush can be requested through our Front Desk or Housekeeping simply using the quick dial button from the phone in the guestroom, we will glad to send it to you.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2024
Google Translation

Date of stay: June 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 11 June 2024

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Reviewed 7 December 2023 via mobile
Google Translation

Date of stay: November 2023
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Bastian, General Manager at 30 Bencoolen, responded to this reviewResponded 30 December 2023

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Reviewed 19 November 2023
Google Translation

Date of stay: October 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Bastian, General Manager at 30 Bencoolen, responded to this reviewResponded 4 December 2023

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Reviewed 29 August 2023
Google Translation

Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Bastian, General Manager at 30 Bencoolen, responded to this reviewResponded 6 September 2023

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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