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Suzy S
Singapore

Simple but comfortable stay

Review of 30 Bencoolen
5.0 of 5 bubblesReviewed 5 Dec 2017
The room is very simple, in terms of design. But it gives off a chic yet comfortable feel for us. Location wise is great as it is near a few MRT Lines. There is a 7-11 nearby if you dont want to walk far.
Date of stay: December 2017
Trip type: Travelled with friends
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this review
Responded 12 Dec 2017
Dear Suzy

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 December 2017

I stayed for two nights. This is a decent hotel. The staff are friendly, the room is OK and big enough for us to stay. The free Wifi is great.

No toothbrush in the bathroom toiletries although, no problem for us we can buy them at the 7Eleven outside. But the water pressure is too weak, and the water heater is not functioning properly. After we checking out yesterday, they say that they will perform some maintenance on the water heater.

They have a compact swimming pool and jacuzzi on the 15th floor. When we stayed there the guest laundry is on maintenance up until mid of December, so cannot review the laundry guest. The gym is OK with a brand new machine.

The best thing of this hotel is the location. Just a couple minute walk to the right is the new MRT station, while to the left is a big 7Eleven store and food republic just around the corner. Near the bugis district and orchard road.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
4  Thank str4ngerm4n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 12 December 2017

Dear Prima

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Toothbrush can be requested through our guest services agent or housekeeping.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

We stayed here just a couple of days after it re-opened. Everything was top notch, great room, stunning roof top pool and jacuzzi, fantastic location. So handy for the MRT. But what really made our stay special was the excellent service from the staff, everyone was super friendly and helpful. The restaurant manager was suberb, as were all of the staff. The buffet breakfast is a great, a big selection of hot and cold foods, something for everyone there. I would definitely stay there again next time I'm in Singapore

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank mtbchk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 5 December 2017

Dear Mtbchk,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017

Apparently this hotel was closed for some time and has recently re opened having had a complete renovation. It certainly does not match the photos of the old hotel.
The new hotel is very stylish and quite minimalist. Rooms are sleek and fairly masculine in design with a firm but comfy bed and good shower. Wifi was also very good.
Unfortunately the weather was not great for our short stay in Singapore but the hotel does have a very nice rooftop pool with a discretely tucked away hot tub. I left disappointed that we could not give it a go but swimming in a rooftop pool during a thunderstorm is really not a good idea!

Location is superb. Its close to 2 metro stations and walking distance to Orchard Road. I walked to the bay/Merlion and it took me a good half hour but its a pleasant walk.

Staff are very friendly and breakfast offers a pretty good selection of hot and cold items.

Would certainly stay again.

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank Biztraveller74
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 5 December 2017

Dear Biztraveller74,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2017

I stayed here numerous times, once for a spell of three weeks, when it was old and somewhat run-down and known as Bayview Hotel. I liked it for its location, which is right in town, close to Orchard Road, and its easy access to public transportation.

Now its location is even better with a new MRT line (Downtown 3) operating just 100 metres away.

But my best surprise when I came to stay this time (in late November 2017) was seeing the hotel in its new incarnation. Closed for renovation until it reopened just three weeks ago, it now looks, feels and smells wonderful. The renovation has been so complete and amazing that no physical trace of the old remains. It's like a totally brand new hotel now. From the lobby to the coffeehouse to the guest rooms, everything has radically changed -- and mostly for the better.

Just a few minor grouses:

The pillows were too soft.

The bathroom of my deluxe room could be bigger.

The water pressure was not strong enough, which took me longer to feel satisfied with my bath.

And although I liked the long worktable, which allowed for two people to set up laptops if they so wished, I longed for an armchair to facilitate reading and relaxation.

Despite these, I would highly recommend 30 Bencoolen as a place to stay. Despite its being in the city centre, it's quiet in the room. The staff are friendly and helpful.

I'll certainly keep coming back here when I visit Singapore.

Date of stay: November 2017
  • Trip type: Travelled solo
    • Sleep Quality
    • Rooms
    • Service
6  Thank ktchye
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 28 November 2017

Dear Mr KT Chye,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 November 2017

very good,location,rooms..no slipper and no toothbrush but its ok because we brought our own..foods not huge but can satisfy..small pool but overall nice stay..will be back for sure.just need to add more dishes esp rice 😊

Date of stay: November 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Roma T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 20 November 2017

Dear Mr Roma,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Please be informed that slipper or toothbrush can be requested through our Front Desk or Housekeeping simply using the quick dial button from the phone in the guestroom, we will glad to send it to you.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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