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Destiny S
Perth, Australia

Fantastic hotel, very customer centric

Review of 30 Bencoolen
5.0 of 5 bubblesReviewed 23 Dec 2017via mobile
We stayed at 30 Bencoolen for one night on a stop over. They allowed us to check in very early without extra charges and were extremely hospitable, making extra allowances for our young son. They also provided us with a free phone for use within Singapore for making phone calls and using data, maps etc. The staff are extremely friendly and welcoming as well as being knowledgeable about the various areas of Singapore and where to visit!
Date of stay: December 2017
Trip type: Travelled with family
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this review
Responded 26 Dec 2017
Dear Djsbaby2,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 21 December 2017

I have to say, if you're trying to look this place up on on Google Streetview, don't worry.
They're slow on the update
Bencoolen street is all up and a beautiful sight

Now about the hotel. Staff well done. From the word GO, the check in was fantastic. They saw I was tired and had kids with me and the team stepped up.
Quite bluntly, from all my stays in Singapore, I now have a new bench mark (outside a five star set up)

The room itself. Clean, neat and surprisingly for Singapore a good size. I didn't feeled hemmed in by unnecessary furniture.
I had two kids with me and it was a sane experience
Whoever came up with the design, kudos

Parents, there's two kids Channels.

Locationwise, I think this the best place for tourists, especially first time tourist to Singapore. The reason why it's simple. Food, sights and public transport.
The hotel's nearest train station is a literal stones throw away.
Ten minutes walk and you're at Bugis, a food for both vegetarians and non-vegetarians alike.
There's an Arts university on Bencoolen itself and there's a lot of different historical buildings nearby

If you're aiming to go to Orchard road, head to Bugis and a few stops and you're there.
There's a nice pool (adults) with a Jacuzzi. So it's not a bad setting for a romantic inner city getaway or if you're on your honeymoon.

This hotel kind of turned my image of Singapore around

Date of stay: December 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank KaKwok
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 23 December 2017

Dear Kakwok,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2017 via mobile

Beautifully renovated hotel and well located close to Orchard Road & Little India.
The staff were very friendly and rooms were very fresh looking after the renovation.

As previous reviews, water pressure was lower than standard hotels but not so low as I was expecting after reading the reviews.

Date of stay: December 2017
Trip type: Travelled as a couple
1  Thank gneote
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 21 December 2017

Dear GurmukhNeote,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2017

The room is very simple, in terms of design. But it gives off a chic yet comfortable feel for us. Location wise is great as it is near a few MRT Lines. There is a 7-11 nearby if you dont want to walk far.

Date of stay: December 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Suzy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 12 December 2017

Dear Suzy

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2017

I stayed for two nights. This is a decent hotel. The staff are friendly, the room is OK and big enough for us to stay. The free Wifi is great.

No toothbrush in the bathroom toiletries although, no problem for us we can buy them at the 7Eleven outside. But the water pressure is too weak, and the water heater is not functioning properly. After we checking out yesterday, they say that they will perform some maintenance on the water heater.

They have a compact swimming pool and jacuzzi on the 15th floor. When we stayed there the guest laundry is on maintenance up until mid of December, so cannot review the laundry guest. The gym is OK with a brand new machine.

The best thing of this hotel is the location. Just a couple minute walk to the right is the new MRT station, while to the left is a big 7Eleven store and food republic just around the corner. Near the bugis district and orchard road.

Date of stay: December 2017
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
4  Thank str4ngerm4n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 12 December 2017

Dear Prima

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Toothbrush can be requested through our guest services agent or housekeeping.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2017

We stayed here just a couple of days after it re-opened. Everything was top notch, great room, stunning roof top pool and jacuzzi, fantastic location. So handy for the MRT. But what really made our stay special was the excellent service from the staff, everyone was super friendly and helpful. The restaurant manager was suberb, as were all of the staff. The buffet breakfast is a great, a big selection of hot and cold foods, something for everyone there. I would definitely stay there again next time I'm in Singapore

Date of stay: November 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank mtbchk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 5 December 2017

Dear Mtbchk,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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