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Andrew M
Perth, Australia

Great location and value

Review of 30 Bencoolen
5.0 of 5 bubblesReviewed 24 Jan 2018via mobile
Great value newly renovated hotel perfectly located next to the Bencoolen MRT station on the Downtown Line. Also no more than 30min to Clark Quay, Boat Quay, China Town or Marina Bay Sands for those who enjoy walking despite the humidity! There are a few restaurants and coffee shops nearby, including a food court at the university across the road. I stayed in a king room with balcony and would happily stay here again. The Handy phone provided, with free calls and data, is a great help for foreigners.
Date of stay: January 2018
Trip type: Travelled solo
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Jeffrey C, General Manager at 30 Bencoolen, responded to this review
Responded 25 Jan 2018
Dear Andrew,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 23 January 2018

We chose this hotel for its central and convenient location. Brilliant! Comfortable walking distance to Raffles and Bugis St. Bras Basah & Bencoolen stations less than a minutes walk, great food court (Food Republic) and excellent dumpling restaurant (Tin dai Fung) next door. As well as a 7 eleven, Starbucks and a money changer just meters away. However, it was the staff at the hotel which made our trip perfect. Thank you to all the staff we encountered during our 5 night stay. The service was faultless right from checking in to checking out. Every staff member we encountered from; front of house, cleaners, doorman, cafe staff etc. were super polite, respectful, professional and knowledgeable. I have not written a review for quite sometime due to overall very average experiences (mid to high range establishments), and quite honestly, did not expect too much prior to our stay. So a huge thank you once again to all the staff at 30 Bencoolen for making our stay a most memorable one. My girls (age 11 & 13) and I totally recommend this hotel for all travellers.

Date of stay: January 2018
17  Thank FaridahK
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 25 January 2018

Dear FaridahK,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2018 via mobile

Great location very close to Bencoolen MRT station, clean quiet room, comfy beds and pillows, free use of “handy” smartphone for free internet and international calls, friendly helpful staff, fast free wifi. I would definitely stay here again, and very affordable.

Date of stay: January 2018
Trip type: Travelled with family
2  Thank Angelique S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 20 January 2018

Dear Angelique S,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2018 via mobile

Everything was ok.
Except one thing, i checked in around 10pm, once i stepped out of the elevator, the hallway to the room was too dark. Then i went outside and went back to the hotel at 3am. The light in the hallway to the room was completly turned off. All of them. You cannot see anything. I have to use the flashlight from my phone to help me see. What if your guests dont have a built in flashlight in their phone? Do you expect your guests to carry a flashlight everywhere? Dont be so cheap please. Thanks

Date of stay: January 2018
Trip type: Travelled as a couple
2  Thank mrsprlia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 19 January 2018

Dear Mrsprlia,

Thank you for taking time to share your feedback. We wish to explain that our hotel do not switch off lights along corridor especially on guests' floor. It was due to a power trip but our engineering team managed to rectify within couple of minutes.

Your feedback is valuable to us and rest assured that we will work harder to improve the quality of our guests’ stay. We hope to welcome you back to our hotel very soon!

Sincerely,

Jeffrey Chow
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 January 2018 via mobile

We glad that we booked this hotel for our 3 nights stay. Newly renovated, simple, warm, and comfortable. Their strength points included of quite spacious room, and very near to MRT station. We think we will stay in this hotel again in the future..

Date of stay: January 2018
Trip type: Travelled with family
2  Thank airairaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 15 January 2018

Dear Airairaw,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2018

The Thai wife and I stayed here for several days recently. We selected it because it was reasonably well priced and seemed well located. On check-in we were disappointed by the small size of the room however on the plus side there was a large bench style desk and the bathroom was of a reasonable size.

The hotel appears to be relatively new and as such everything in the room was new, clean and worked. The wifi was strong and stable. There is quite a few television stations available. We found our room and the hotel generally to be quiet and slept well.

There is a good pool on the top 15th level and after a quick look around we found pool towels were available. There is a small gym on the 5th level and a guest laundry. The laundry costs seem high - $8 for the washing machine and $8 for the dryer. At least the washing machine included the detergent.

The buffet breakfast is underwhelming and overpriced at $20 per person. On the first morning the machine made lattes were undrinkable. On the second morning our server made a mistake and we received quite good hand made lattes. However we decided to eat breakfast elsewhere for the remainder of the stay.

The locality of the hotel is good with two MRT stations very close and a taxi stand across the road. We actually walked to Marina Bay and to the start and whole length of Orchard Road and back. There are a couple of convenience stores very close and numerous well priced restaurants.

Date of stay: January 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank BoganInParasite
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey C, General Manager at 30 Bencoolen, responded to this reviewResponded 15 January 2018

Dear BoganInParasite,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

Sincerely,

Jeffrey Chow
Executive Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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