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Rosli
Sydney, Australia

Would Stay Again

Review of 30 Bencoolen
4.0 of 5 bubblesReviewed 10 Mar 2024
Enjoyed our stay. Housekeeping were good but surprised that we were given a well worn towel and bath mat on a couple of occasions. Also found it unusual that an outlet for the hairdryer wasn’t in the bathroom (looked and couldn’t find one).

Good location. Would stay again.
Date of stay: March 2024
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this review
Responded 12 Mar 2024
Dear Rosli,

Thank you for your kind review. We are delighted you had a good stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities. We however apologize for the amenities issues that you experienced.

It was our pleasure serving you and we look forward to welcoming you back again.

Kind Regards,
30 Bencoolen Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (643)
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14 - 19 of 643 reviews
Reviewed 8 March 2024

My favorite thing about this hotel is the great location. It is steps from two MRT stations as well as walking distance from many tourist sights. The National Museum is practically at the corner. My room was clean and fairly spacious, though the lighting was too low. At 220 SGD/night it was a decent, if not great, value. There was a major issue during my first night in the hotel. Singapore is a very hot place and the temperature in my room was uncomfortably hot. In the morning, I called the front desk and a maintenance person was quickly dispatched to my room (by the way, the staff is quite friendly and responsive). He immediately checked the AC filter and it was caked with several inches of dust. After installing a new filter, all was well and my room was delightfully cool for the rest of my stay. I think it is incumbent upon the hotel to better maintain the AC filters. It boggles my mind that guests before me just accepted the unacceptable condition. I found the included "breakfast" to be less than mediocre and would like to see the hotel restaurant, closed for years, open once again. In summary, my rating is based mostly on the location. The next time I visit Singapore, I might choose to stay in a more full service hotel..

Date of stay: February 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank nycbee
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 13 March 2024

Dear nycbee,

We thank you very much for taking the time to leave us a review of your stay experience. We are glad that you enjoyed the hotel facilities and the convenient location of the hotel. We would like to extend our apology for the areas that did not meet your expectations during your stay. Our staff take pride in the service we provide, and we want every guest to have not less than a fantastic stay experience with us.

We are also working very hard to build up our F&B offerings and hope to have more to offer you in the near future.

It was our pleasure serving you and we look forward to another great opportunity.

Kind Regards,
30 Bencoolen Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2024

Fantastic hotel. Located within 15mins walk to Orchard Road and MRT just around the corner.

Lots of options to eat and shop around the hotel.

We stayed in a family room with a queen bed in a separate room and two singles in another room. Beds were comfortable, both bathroom were clean. The room was big for a family of 4. The pool was a great relief from the heat and not too crowded.

The staff were great and very helpful.

I would recommend this hotel.

Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank laurenlX9697VE
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Bastian, General Manager at 30 Bencoolen, responded to this reviewResponded 31 January 2024

Dear laurenIX9697VE,

Pleasant greetings and thank you for your kind review. We are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

It was our pleasure serving you, safe travels and we look forward to welcoming you back again.

Kind Regards,

30 Bencoolen Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2024

Modern and perfectly located hotel near to several MRT stations and walkable to so many places. We stayed in a family room with our family of 4 which composed of 2 separate bedrooms and 2 bathrooms (game changer travelling with teenagers!). There was only one entrance door to the family room from the main corridor (this is not 2 hotel rooms with a connecting door). One bedroom had a super king sized bed and the other bedroom had 2 singles. The beds and pillows were of a very high quality and super comfortable. We also had a large furnished outdoor terrace (which we requested as not all of their family rooms do have a terrace). Our room was room 511 and on the 5th floor. There was some traffic noise which disturbed me sometimes (I’m a light sleeper) but the rest of the family didn’t hear a thing. The toiletries (shampoo, conditioner, shower gel) were replenished daily. Water, tea, coffee and milk were also replenished daily. The fridge was useful for buying extra drinks and snacks from the 7-11 shop which is conveniently located next door. Our package included a light breakfast delivered to the room each morning. It was basic but perfectly fine and consisted of small sandwiches, a piece of fruit, pastries, yoghurt and a bottle of juice. There was sometimes a mix up over delivery timings mainly due to the fact that the in-house-app would only allow me to order 3 breakfasts per day (even though our booking was for 4 guests) and we would often have to order from reception. No biggy, just frustrating. The only real negative was that the hotel restaurant hasn’t re-opened since Covid. Eating breakfast in your room isn’t ideal with no table to sit at (unless you want crumbs in the bed). The bar closed late in the afternoon which was a real shame as we often liked to enjoy the hotel pool at the end of the day and a drink from the bar would’ve made this perfect!

All in all a great stay and I would 100% book to stay here again if ever we returned.

Date of stay: October 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank LilybellLula
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Bastian, General Manager at 30 Bencoolen, responded to this reviewResponded 31 January 2024

Dear LilybellLula,

Pleasant greetings and thank you for your kind review. It is heartening to know you had a great stay at 30 Bencoolen. It was certainly our pleasure serving you and your family and we are delighted that you enjoyed our warm hospitality, convenient location, and hotel facilities. We are working hard to improve on our food and beverage offerings, and we apologize that we could not provide a better dining experience during your stay.

We wish you safe travels and look forward to welcoming you back again.

Kind Regards,

30 Bencoolen Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2023

Great central location with many Singapore attractions within walking distance. Friendly greeting, simple and quick check-in and luggage stored securely due to our very early arrival. Room bright and a good size, comfortable bed resulted in a refreshing sleep. Window of room 915 faced a wall, we were offered a relocation to a higher floor but choose to remain on the 9th. We would happily stay at this hotel during a future Singapore visit.

Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dan L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Bastian, General Manager at 30 Bencoolen, responded to this reviewResponded 30 December 2023

Dear Q7840EUdanl,

It was our pleasure serving and we thank you for your lovely review. We are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

We look forward to another opportunity to serve you again and look forward to welcoming you back in the near future. We wish you safe travels till we meet again.

Kind Regards,

30 Bencoolen Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 December 2023

Our first two days at 30 Bencoolen were like being in heaven. The last two days were like being in the Other Place. A family with a toddler and a two months-old baby moved into the room next to ours. The walls are so thin that we could hear a cough in the next room. So, we could only sleep (or concentrate) when the children slept. We laughed with glee when it was time to check out.

We hope readers will be lucky, and their stay at 30 Bencoolen will be heavenly. We liked the location near MRT stations and restaurants, and we felt that the room was big enough for our three large suitcases. The light breakfast, an apple, yoghurt, bottled juice, a pastry, and quarter-sandwiches, were minimal but sufficient to get us through the morning. The staff were very helpful, especially Mr. Yang, the concierge, who helped mail some cards during a rainstorm.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Staidthere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Bastian, General Manager at 30 Bencoolen, responded to this reviewResponded 30 December 2023

Dear Staidthere,

Thank you for your kind review. We are delighted you had a good stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities. We however apologize for the noise issues that you experienced from other rooms.

It was our pleasure serving you and we look forward to welcoming you back again.

Kind Regards,

30 Bencoolen Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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