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OllieAustralia
Melbourne, Australia

Misrepresentation of facilities available

Review of 30 Bencoolen
1.0 of 5 bubblesReviewed 14 May 2024
Would not recommend this hotel .Advertise having a restaurant only to find out after you’ve paid in full that it is permanently closed! Booked via Booking.com , no mention of restaurant being closed, paid in full, neither hotel or booking.com will refund.This was to celebrate my husbands 60th , we will be in a hotel with no food.
Date of stay: May 2024
Room Tip: Make sure you don’t pay upfront so you can check what facilities are open
Trip type: Travelled as a couple
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Bastian, General Manager at 30 Bencoolen, responded to this review
Responded 6 Jun 2024
Dear Ollie Australia,

Pleasant Greetings and thank you for your review. While we are saddened to receive a negative review from you, we are positive that our property advertised on booking.com does not state the availability of an onsite restaurant.

While we know having food and beverage options is important to many of our guests, we extend our apologies that we cannot offer more for now and we are working hard to improve on our dining options.

We look forward to serving you soon and wish you a safe journey to Singapore.

Kind Regards,

30 Bencoolen Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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8 - 13 of 643 reviews
Reviewed 23 April 2024

We stayed 4 nights in April 2024.
The rooms and surrounds were clean and the staff were welcoming.
The location was most convenient with easy access to the excellent MRT underground train system.
After checking out at 12 noon we were permitted to use the lovely pool on the rooftop while we filled in time awaiting our 9 pm flight to Australia. This was much appreciated.
Robin and Lee

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robin L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 25 April 2024

Dear Robin L,

Pleasant greetings and thank you for leaving us a positive review on your recent stay.

We are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

We wish you safe travels and look forward to welcoming you back again.

Kind Regards,
30 Bencoolen Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2024 via mobile

Location was perfect for getting to nearby attractions (Raffles Long Bar, Haji Lane, Bugis St) and easy to get transport to other places to visit during a short stopover. Plenty of food-restaurants options within a 15min walk including Raffles City Mall. Hotel room was modern, clean, comfortable, and offered space to share for the 3 adults in our family group. Staff were always helpful and provided great customer service. The rooftop pool was very good along with seating to relax next to pool.

Room tip: Liked this hotel stay. Only point to note is the hotel restaurant/bar was undergoing refurbishment at time of our visit though looking at th
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Mcfetties
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 25 April 2024

Dear Mcfetties,

Pleasant greetings and thank you for leaving us a positive review on your recent stay.

We are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

We wish you safe travels and look forward to welcoming you back again.

Kind Regards,
30 Bencoolen Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 March 2024 via mobile

Stayed here for 2 nights March 2024. Everything was wonderful. Great location. Helpful staff. Taxi stand across the street. Very close to two MRT stations: Bencoolen and Bras Basah. The convenience made our stay there easy. We were very happy with our choice.

Room tip: Easy to use Grab or the MRT
Date of stay: March 2024
Trip type: Travelled as a couple
Thank Susan J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 21 March 2024

Dear Susan J,

Pleasant greetings and thank you for leaving us a positive rating on your recent stay. It is always a pleasure welcoming you to our hotel and we are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

It was our pleasure serving you, we wish you safe travels and look forward to welcoming you back when you are back in Singapore.

Kind Regards,
30 Bencoolen Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2024 via mobile

The hotel is great, the location is brilliant, easy transport links. The staff are helpful and friendly. The rooms are clean and spacious.

The pool and spa are are really nice, it was great to have a swim in the blistering heat of Singapore.

I would definitely stay here again and recommend.

Date of stay: March 2024
Trip type: Travelled as a couple
Thank Tim-Lanz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 18 March 2024

Dear Tim-Lanz,

Pleasant greetings and thank you for leaving us a positive rating on your recent stay. It is always a pleasure welcoming you to our hotel and we are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

It was our pleasure serving you, we wish you safe travels and look forward to welcoming you back when you are back in Singapore.

Kind Regards,
30 Bencoolen Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2024 via mobile

My wife, 4 year old daughter and I have just spent 3 nights at 30 Bencoolen in a triple room and were happy with our stay.

It is in a great central location. Close to 3 MRT stations - so easy to get around and close to reasonably priced places to eat and convenience stores.

The pool on the 15th floor is nice, with great views overs the city. Our daughter loved it. It is 1.2m deep so we had to be careful with a little one.

The beds in our triple room were comfortable and we did not hear noise from other rooms. The room was a bit small for 3 of us and luggage.

Date of stay: March 2024
Trip type: Travelled with family
Thank LMRM
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 18 March 2024

Dear LMRM,

Pleasant greetings and thank you for leaving us a positive rating on your recent stay. It is always a pleasure welcoming you to our hotel and we are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

It was our pleasure serving you, we wish you safe travels and look forward to welcoming you back when you are back in Singapore.

Kind Regards,
30 Bencoolen Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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