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jhoppy01
Perth Australia

Great location, lovely staff, nice room but can hear the street noise all day & night.

Review of 30 Bencoolen
3.0 of 5 bubblesReviewed 3 Sept 2024via mobile
3 nights here.
Did not realise it was near Cathay Park where a festival was on which would have super loud music (windows actually vibrating and were double glazed) till midnight.
Green initiatives re energy saving are great but still offer little throw-away plastic shampoo bottles instead of large refillable bottles so bit of an oxymoron there.
Most staff friendly, Dickson was exceptional with his helpfulness and friendly manner. Thank you.
Bed comfy, pillows ok. Very clean room & bathroom.
Decent sized room. Nice small pool upstairs and tiny gym (good if you want a treadmill).
Near 2 MRT stations and walking distance to City Hall, Orchard and Bugis was easy (in afternoon or when not raining or hot & I have MS & bad knees)
Maybe we'll be back, if theres no festival/events on (check for that in the future).
Only issue was it definitely was not worth the cost per night though.
Date of stay: August 2024
Trip type: Travelled as a couple
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Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this review
Responded 23 Sept 2024
Dear jhoppy01,

Thank you for the constructive feedback and we apologize for any inconvenience caused during your stay. We look forward to improving on providing our guests with the most comfortable stay experience possible and look forward to welcoming you back again.

Kind Regards,
30 Bencoolen Management
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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4 - 9 of 642 reviews
Reviewed 3 August 2024

Excellent boutique hotel, great family rooms, very clean, comfy beds and nice staff. Roof top pool was great, perfect temperature. Cleaning staff were very attentive, nice bathroom and having connecting rooms was a huge bonus. Location was good, short walk to Chimes.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Heath B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 6 August 2024

Dear Heath B,

Pleasant greetings and thank you for leaving us a positive review on your recent stay. We are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

It was our pleasure serving you and having you stay with us. We wish you safe travels and look forward to welcoming you back again.

Kind Regards,
30 Bencoolen Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2024

We weren't looking for a lot of fancy extras, just a spacious, clean, comfortable room where everything works. On that, 30 Bencoolen delivered superbly.
The location is convenient, it's quiet (though the air conditioning was a little noisy, but not so as to be a problem), and everything seems as good as new. Would happily stay there again.

Date of stay: July 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GviGary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 26 July 2024

Dear Gvigart,

Pleasant greetings and thank you for leaving us a positive review on your recent stay. We are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

It was our pleasure serving you and having you stay with us. We wish you safe travels and look forward to welcoming you back again.

Kind Regards,
30 Bencoolen Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2024

Would not recommend this hotel .Advertise having a restaurant only to find out after you’ve paid in full that it is permanently closed! Booked via Booking.com , no mention of restaurant being closed, paid in full, neither hotel or booking.com will refund.This was to celebrate my husbands 60th , we will be in a hotel with no food.

Room tip: Make sure you don’t pay upfront so you can check what facilities are open
Date of stay: May 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank OllieAustralia
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew Bastian, General Manager at 30 Bencoolen, responded to this reviewResponded 6 June 2024

Dear Ollie Australia,

Pleasant Greetings and thank you for your review. While we are saddened to receive a negative review from you, we are positive that our property advertised on booking.com does not state the availability of an onsite restaurant.

While we know having food and beverage options is important to many of our guests, we extend our apologies that we cannot offer more for now and we are working hard to improve on our dining options.

We look forward to serving you soon and wish you a safe journey to Singapore.

Kind Regards,

30 Bencoolen Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2024

We stayed 4 nights in April 2024.
The rooms and surrounds were clean and the staff were welcoming.
The location was most convenient with easy access to the excellent MRT underground train system.
After checking out at 12 noon we were permitted to use the lovely pool on the rooftop while we filled in time awaiting our 9 pm flight to Australia. This was much appreciated.
Robin and Lee

Date of stay: April 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robin L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 25 April 2024

Dear Robin L,

Pleasant greetings and thank you for leaving us a positive review on your recent stay.

We are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

We wish you safe travels and look forward to welcoming you back again.

Kind Regards,
30 Bencoolen Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2024 via mobile

Location was perfect for getting to nearby attractions (Raffles Long Bar, Haji Lane, Bugis St) and easy to get transport to other places to visit during a short stopover. Plenty of food-restaurants options within a 15min walk including Raffles City Mall. Hotel room was modern, clean, comfortable, and offered space to share for the 3 adults in our family group. Staff were always helpful and provided great customer service. The rooftop pool was very good along with seating to relax next to pool.

Room tip: Liked this hotel stay. Only point to note is the hotel restaurant/bar was undergoing refurbishment at time of our visit though looking at th
Date of stay: April 2024
Trip type: Travelled as a couple
Thank Mcfetties
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Honey Ong, Guest Services / Front Office at 30 Bencoolen, responded to this reviewResponded 25 April 2024

Dear Mcfetties,

Pleasant greetings and thank you for leaving us a positive review on your recent stay.

We are delighted you had a great stay with us and enjoyed our warm hospitality, convenient location, and hotel facilities.

We wish you safe travels and look forward to welcoming you back again.

Kind Regards,
30 Bencoolen Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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