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“Nice and great hotel”

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Orchard Hotel Singapore
Ranked #80 of 317 Hotels in Singapore
Certificate of Excellence
Reviewed 17 February 2017

The food and service is good. The staffs are also so accommodating and friendly. The hotel's location is nice because you can easily get a transportation or you can go to any establishment or facilities that you wanted to.

  • Stayed: March 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank JRhecel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delilah_Hamid, Guest Relations Manager at Orchard Hotel Singapore, responded to this reviewResponded 18 February 2017

Dear JRhecel,
Thank you for your excellent review on The Orchard Hotel Singapore. We are delighted that you have enjoyed our location, facilities and services. It will be our pleasure to look forward to welcome you again, in not too distant future.
Warm Regards
Delilah Hamid
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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576 - 580 of 3,758 reviews

Reviewed 15 February 2017 via mobile

Orchard Hotel Singapore is one of the better places to stay in the city. We stayed here for 3Nights post the new year celebration in Singapore. I must say the entire staff is very hospitable. The hotel is about 5minutes walk from the nearest MRT and conveniently located besides Seven Eleven shops. Infact the hotel is tucked within a mall, and if you enter via the mall you can find lots of coffee shops and restaurants such as the subway. We were pleasantly surprised to be given the lounge access which is a members only access to drinks/food etc. If you are looking at a central hotel in the heart of Orchard Road, go for Orchard Hotel Singapore.

Stayed: January 2017, travelled as a couple
Thank Daksh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this reviewResponded 16 February 2017

Dear Daksh S,

Thank you for your excellent review on Orchard Hotel Singapore!! We are glad that you had enjoyed our location as well as facilities and found our staff to be hospitable. Your kind recommendation of the hotel is much appreciated. In the meanwhile, we shall look forward to serving you again in the near future!!

Warm Regards,

Shoko Fukuda
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 February 2017

Superb location, spacious & modern room. Good club lounge / amenities. Right on the doorstep of brilliant Orchard Road shopping. Housekeeping was sporadic and they missed making up our room on a couple of nights of our stay.

  • Stayed: April 2016, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this reviewResponded 16 February 2017

Dear Matt C,

Thank you very much for your excellent review on Orchard Hotel Singapore. We are pleased to hear that you had enjoyed our Club Lounge and liked our location. We apologize for the experience which our housekeeping team had missed to clean up your room during your stay. Please rest assured that we had brought this up to the relevant team for improvement. Nevertheless, we will all look forward to serve you again, in not too distant future.

Warm Regards,

Shoko Fukuda
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017 via mobile

My colleagues and I stayed here for 2 days for a business trip. Centrally located with good service, my staff managed to get an early check in at 7:45 am, even when the hotel was fully booked. The food is decent and breakfast is plentiful. Price is decent for Singapore.

Recommend!

Stayed: February 2017
1  Thank edl685
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this reviewResponded 16 February 2017

Dear edl685,

Thank you for your excellent review on Tripadvisor. We are glad that in general you and your colleagues had enjoyed staying with us at your previous stay. Your kind recommendation of the hotel is much appreciated. In the meanwhile, we all look forward to serving you again in the near future!!

Warm Regards,

Shoko Fukuda
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2017 via mobile

Comfortable en suite rooms. Helpful to have a hospitality room which we used as our room wasn't ready, though reception didn't warn us that others were already using it! Good that breakfast was included in the room rate. Though there was a massive array of food to choose from, we found the tables very close together, and the lobby area often packed with coach loads either checking in or out, and customers should be aware that this is one of the main hotels that Chinese tourists also use. The lobby also has a coffee area, which is good, though we found that loud music was often played, and coffee prices at Sing. $25 for 2 was on the expensive side. We didn't use the outdoor pool, though many did, and this a good size.

Stayed: February 2017, travelled as a couple
1  Thank Peter G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Delilah_Hamid, Manager at Orchard Hotel Singapore, responded to this reviewResponded 16 February 2017

Dear Peter G,

Thank you for your raving review rating on Tripadvisor. We apologize for the miscommunication about our hospitality room. Please rest assured that we have brought it up to our Front Office Team to make sure our hospitality room is a common room. We are delighted that overall, you had enjoyed staying with us. In the meanwhile, we shall look forward to welcoming you again in the near future!!

Warm Regards,

Shoko Fukuda
Assistant Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Orchard Hotel Singapore

Address: 442 Orchard Road, Singapore 238879, Singapore
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Singapore
#32 Business Hotel in Singapore
#40 Family Hotel in Singapore
#72 Luxury Hotel in Singapore
Price Range: $182 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Orchard Hotel Singapore 4.5*
Number of rooms: 656
Official Description (provided by the hotel):
Style meets substance in the heart of Orchard Road - Singapore's premier shopping and entertainment district. Our award-winning city hotel offers 656 rooms and suites. Trendy and handy design elements exist in every room, crafted to suit your every need. It is the ideal escape for work, rest, and play. ... more   less 
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Also Known As:
Singapore Orchard Hotel
Orchard Hotel Singapore

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