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Reviewed 8 August 2018

Perfect location, opposite excellent shopping centre, near metro station, walking distance of waterfront. Friendly efficient staff. Very clean, comfortable rooms.Great breakfast. Check in and out very fast. Tourist advice readily available.

Room tip: Upgrade to premium, well worth it for the extras
Date of stay: July 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ianc594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotelSG, General Manager at Carlton Hotel Singapore, responded to this reviewResponded 25 September 2018

Dear ianc594

Further to your stay with us, thank you for your positive feedback. It’s great to read you’ve enjoyed our seamless check-in, clean rooms, friendly service and our breakfast. Once again, thank you for taking time to share your review. We look forward to welcoming you back at Carlton Hotel again.


Kind regards,
Mark Bulmer
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018 via mobile

We stayed in the Carlton in February and were really impressed by the quality, customer service and high standard of this hotel. This stay influenced my decision to return to the Carlton as I loved the hotel. Unfortunately this time, our visit left us underwhelmed.

We arrived at 5 pm and had 2 rooms booked. I had emailed the hotel and requested both rooms on the same high floor with king beds. When we checked in, we were offered twin rooms but on different floors. After mentioning our request we were finally given king rooms on the same floor but only one room was available as the other was still being cleaned. I advised I would wait in our friends room and asked for a phone call when the room was ready (it was placed on an urgent request). I attempted to ring reception but the call went unanswered so after 1 hour I went to reception and asked for an update.

Suddenly the room was ready and I was offered a complimentary 3pm check out. Not of any value as our flight was leaving at 02.00am the next morning.

Will seriously think twice about rebooking at the Carlton again.

Date of stay: August 2018
Trip type: Travelled as a couple
2  Thank Traveltroupe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotelSG, Manager at Carlton Hotel Singapore, responded to this reviewResponded 15 August 2018

Dear Traveltroupe,

Thank you for choosing to stay at Carlton Hotel and for sharing your feedback with us on TripAdvisor. It is our pleasure to have you back at the hotel, however we regret to read that your stay with us fell short of your expectations. Please accept our sincere apologies for the unpleasant experience and rest assured that your feedback had been shared with the relevant department for their review and improvement.

Once again, thank you for sharing your feedback with us and we hope to have the opportunity to welcome you back in the near future.

Best Regards,
KC Sim
Executive Assistant Manager

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Reviewed 7 August 2018

Very clean and busy hotel. The check in was a breeze and amazing to see that it was very busy with all types of clientele coming and going. The restaurants on site were really amazing except for one which did not have any Coca Cola or any other soft drink. Overall was still excellent

Room tip: City views
Date of stay: July 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Mo K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotelSG, Manager at Carlton Hotel Singapore, responded to this reviewResponded 15 August 2018

Dear Mo K,

Thank you for taking the time to share your feedback with us on TripAdvisor. We are most pleased to read that overall you had an enjoyable stay and appreciated the cleanliness of our hotel.

Once again, thank you for your feedback. We look forward to welcoming you back once more.

Best Regards,
KC Sim
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2018

The Carlton is very well located across the road from the MTR - direct from Changi Airport. Opposite Raffles Hotel (under renovation) and surrounded by air conditioned malls to escape the heat! Nice swimming pool with water cold enough to take your breath away. Recommended.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank 18RoyB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotelSG, Manager at Carlton Hotel Singapore, responded to this reviewResponded 15 August 2018

Dear Roy B,

Thank you for taking the time to share your recent stay experience with us on TripAdvisor. We are most pleased to read that overall you had an enjoyable stay and have found convenience in our central location.

Once again, thank you for your recommendation. We look forward to having you with us once more.

Best Regards,
KC Sim
Executive Assistant Manager

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Reviewed 7 August 2018 via mobile

My third stay in this hotel and will continue staying here for my future business trips. Hotel is conveniently located in the central area, lots of F&B and most importantly, comfortable rooms. Great choice for every business traveller.

Date of stay: April 2018
Trip type: Travelled on business
Thank Newgracie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonHotelSG, Manager at Carlton Hotel Singapore, responded to this reviewResponded 15 August 2018

Dear Newgracie,

Thank you for choosing to stay at Carlton Hotel once more and for your 5-star review. We are pleased to have you back at the hotel and it delights us to read that you had yet another enjoyable stay with us, appreciating our comfortable room and central location.

Once again, thank you for your encouraging feedback. We look forward to welcoming you back when you next visit Singapore.

Best Regards,
KC Sim
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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