Returning to stay after our wedding to celebrate my birthday, we requested for a complimentary upgrade on our 2nd night but was declined even though the room was available. The staff at the counter then told us that the last time we were granted was because we held our wedding here and it definitely brushed us off the wrong way. So now that we are returning and we are not having our wedding we are not prioritised?
That being said, I requested to speak to their duty manager and she offered a preferential rate with breakfast for the upgrade and we took it. Started off our birthday staycation unhappy what a way to go with customer service.
We will think twice as to wanting to returning again.More
- 1 (844) 631-0595
- Room service