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Reviewed 1 week ago

My entire 4 stars go towards Warren Naluz Claudia and the Fullerton team, including the Indonesian Lady (Powder Room), all concierge, some men in suits who i presume are from upper management who bothers to greet guests at 9 in the morning. A small exception would be this short hair lady who only greets her specific guests/client/corporate people.

-1 star because the management took it away from the staff. Severely understaffed.
Every other component is a 0.

*advise that all guests lower their expectation to avoid disappointment and management to take this review very seriously*

Breakfast: (basically this is where if there was a negative review function i would employ)

I saw a european family basically gagging, im sure your executive board or upper management is definitely made up of some Caucasians, please let them undercover boss the breakfast, they will gag. Waffles taste like kids playdough. Need I say more? Economical fried beehoon disguised as 'wok-fried vermicelli' i give credit to whoever who came up with this, I. clap. for. you. had a good laugh.

Porridge, i have to quote Gordon Ramsay and say that both the chicken and seafood were rubbery.

Almost everything at breakfast was Not prepared in-house, so so blatantly obvious, in fact I can tell you that the guacamole tastes EXACTLY like Avofresh which can be bought from Coldstorage. Waffles confirm NOT made in-house, dim sum looked colourless, like deadfish, eh no those like food in the display case that has lost its colour from lighting. (go to yi dian xin or imperial treasure, its like night and day) I dont think you need a customer to teach you that the eyes eat first. Fried chicken that accompanied a few dishes such as the aforementioned vermicelli, taste so stale, like it was made a few days ago.

The only 2 dishes, from the breakfast that purportedly costs/is worth 49$, the laksa and the rice of the nasi lemak(ok fine sambal can eat) were decent, but thats all, coffee very diluted, did i mention that the wait time is like 20-30mins? Ala carte order from staff. They give you some delifrance-esque bread/pastry basket to wait in the meantime.

49$ for entertainment for how disgusting your food is, hmm not even worth it. Basically breakfast was largely inedible.

Tried basically almost(didn't try the muesli) the full breakfast menu but seriously, it was underwhelming.

Check-In:
Check-in too about 30mins to 1hr, YES THATS RIGHT. THE FAMILY BESIDE ME WAITED 1 HOUR TO CHECK INTO FULLERTON.

To add injury to insult after waiting to long, they give you a goddam teddybear and expect you to light up or smile or something. Is this a childcare? Honestly just leave it in the room as a *surprise* also, most of us have bags to carry, we dont need an additional promotional bear for the moment.

After finding out more, realised it as because they are severely understaffed, don't blame them, blame the upper management/hr , the staff probably has, poor promotion/renumeration. How to retain quality staff???? Also, can try to anticipate if you have a hike in bookings/popular periods right? first day ah? At least courteously inform your guests the day before to expect a long waiting time, minimum right??? or email/all up your guests and offer them maybe a staggered/earlier check time to ease the queue and load on staff? seriously do i need to teach you this radical new concept????? You can ask/remind your guests to do the pre-arrival stuff(book gym/pool) while waiting.

Honestly after learning more from the concierge/general staff, i feel damn bad for the staff. Special shoutout to Warren Naluz, Claudia and entrance(red carpet) staff. I hope all of you get a promotion/pay increase 24month bonus yall deserve it, really top notch service. Top-Notch service from Warren Naluz, hope he is part of the Golden Keys. Please nominate him.

Room: Pass, just basic everything there lor other than that nothing much, can say that they lack attention to detail, disappointing for Fullerton, see attached picture. Don't expect anything unless you book a 4-figure per night room.

Construction work on the 2nd floor lasted for about 1 hr, say goodbye to after-breakfast naps, was staying on the 4th floor. Again, thanks for the entertainment because I thought to myself, WHAT A JOKE FULLERTON. No notice/Letting your guests know, would have been nice? YA?

Pool: Safety hazard, visited a few times and on ALL occasion, the steps were very wet, if you have elderly/fragile/clumsy/children PLEASE DO NOT RUN. 8am/9am, 12pm/6pm the steps leading towards the pool were dripping wet. Workplace and guest safety issue obvi. Please do not wear the hotel slippers there.

Pros: Bathrobe was good, luxuriously soft material. Near Asian Civilisation museum if you need to dump your kids somewhere.

TLDR: NO Fullerton magic or experience, its basically any other hotel. What a shame because it is such an iconic location and building. SIGH. Please go elsewhere for breakfast. Before they fix these issues I suggest you re-discover sg elsewhere. It isn't something that the CS(Customer Service) team can do/enhance, i think problem lies with management/board/execs.

Learn to balance your international clientele with the local one, form what i can see, you're not trying at all.(except your ground operation staff) hotline staff terrible, say call back but dont call back, any remarks you've left for them to convey are pointless, it is not followed through.

Date of stay: March 2021
    • Value
    • Location
    • Service
1  Thank LesClefsdOrUICH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Great service from staff Lalikumar & Miyako. They are friendly and catered to our needs. The food are great and I love their unlimited savoury and tea. This is the best high tea that I have before. Will definitely visit this place again

Date of stay: April 2021
Trip type: Travelled as a couple
Thank AlbertL1512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Dear Justin,

Thank you for a very commendable & excellent guest service you have given & shown in our recent stay at The Fullerton Hotel for me & my wife at the heritage room on Room 517 from 29-31 Mar 2021. It was a very enjoyable & memorable stay for us in our 25th marriage anniversary despite we could not leave the country, & we really look forward & planning in going back again very soon. Your hotel displayed a exceptionally great guest/customer experience with great attentive staffs & front counter staff & experience.
This indeed is a very wonderful experience we had staying in your hotel. Special thanks to you front desk Justin Phua, and to Nicholas Tan, Claudia Tan too who had arrange for us a special early check in.

May I wish you all continue such great attitude in hotel service & customer care experience that make The Fullerton stay a pleasant & wonderful guest experience.

Thank you & all the best.

Eddie Lim
(Room booked under Ms Chong Sook Ping ~ Room 517)
HP 9686 3444

Date of stay: April 2021
1  Thank meganlimjq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

Mediocre 1 time serving snacks during canapés hour though with unlimited drinks which really caught us by surprise in the club lounge.
However the service recovery team did a excellent job.
Avoid Premier Collyer Suite units facing Bank Of China and other offices buildings.
Hope year end staycation will change our impression with the hotel.
Thank you Revathy, Roszel and Nicolas for the commendable services.

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank Desmund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Pre-Arrival was promising with the pre arrival email for facilities booking so as the 11am early check in offer which we declined as we were working that Wednesday.

Check into a courtyard room that we initially booked at 5pm on a Wednesday 24th March. We were given into a room (not going to mention the number) which there was a table and 2 chairs outside the window with people looking in. It would be nice if there were like fake plants instead or given to another courtyard room with a little bit of privacy where nobody could stand directly outside the window looking in.

We decided to change our room and we decided why not spend a little more for an upgrade to the marina bay view instead which is so much worth it. Room was not ready as we were shown into a room that was under rectification. However we were glad that when we came back after our plans, that was not the room that was given to us. Although there was an incident the next morning where we got locked inside and waited awhile which we totally understand it was busy but there was no follow up on the incident.

Product wise, the room is nice and comfy although a little lack of amenities unlike other 5 star hotels such as One Farrer, Hilton, Conrad and Four Seasons that we previously stayed. Room cleanliness by the Housekeeping was spot on although they do not really top up the bath amenities the second day.

Service wise could be improved as we do encounter where our call was transferred but takes awhile to answer. Staff (probably someone covering at the pool/gym counter as it was a different uniform) could be a little more helpful when we wanted to do a booking for a slot at the pool but requested us to call the operator instead. The operator wise have always been helpful throughout our stay although we have to wait but she did help us check and get back to us later.

Departure was fast despite the queue however concierge manning could be improve or at least someone from the reception counter could assist as there were people waiting at the concierge when the reception was free of guests.

Nonetheless overall, the stay was nice thanks to the stunning view of the Marina Bay View which have the sunrise view if the weather is nice. And shoutout to the experiences tours offered during our stay, Mr Jagjit from the Monument Tour and Uncle Joe from the farm tour was the highlight for us. The lady at the confectionery counter was also helpful recommending which bake goods to try.

Not sure if we would be back but maybe would try to go to Fullerton Bay instead since we been there as guests before and the service was much better.

Date of stay: March 2021
Trip type: Travelled with friends
1  Thank msyanizam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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