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5,886
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90
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165 - 170 of 7,623 reviews
Reviewed 26 April 2021 via mobile

Was having a staycation with my wife at the Fullerton hotel. We chose to have high tea at the courtyard to start off our stay. The food was really food! We liked the chocolate salted caramel tart and seafood and lobster salad very much.

Kudos to the staff as well. Especially the manager, Mr Kumar for making us feel welcomed and gave us many recommendations for our food. Well done :)

Date of stay: April 2021
Trip type: Travelled as a couple
Thank Kelvio83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni Viterale, General Manager at The Fullerton Hotel Singapore, responded to this reviewResponded 4 weeks ago

Dear Kelvio83,

Thank you for sharing your experience, and rest assured that your kind words were gladly shared with the team, with a special mention to Kumar!

We look forward to welcoming you back for another enjoying dining experience at The Fullerton Hotel.

Yours sincerely,

Cavaliere Giovanni Viterale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021 via mobile

The service was great, every staff was attentive.
What a beautiful hotel and the perfect setting.
But the food was disappointing, not at all up to the standard for a 5* hotel and the price was high for such below average food. SGD37++ for fish/chips, it was frozen fish/chips, fried and served. We have tasted much better at pubs around town, at less than half the price.

Date of stay: April 2021
Trip type: Travelled with friends
Thank BR11_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni Viterale, General Manager at The Fullerton Hotel Singapore, responded to this reviewResponded 3 weeks ago

Dear BR11_12,

We appreciate your valuable feedback, which helps us to focus on what is important to our guests. It is disappointing and concerning to know about your experiences.

Please accept my sincere apologies for the inconveniences caused and rest assured that additional training has been conducted to the respective teams.

We look forward to the opportunity of being at your service in the near future!

Yours sincerely,
Cavaliere Giovanni Viterale
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2021 via mobile

A way overdue review for a stay that happened in Feb earlier this year!

Was there for a staycation and checked into the Courtyard Room.

Except for the fact that the carpark was so far away from the hotel itself, everything was perfect!

From at the check in where the counters were full but a gentleman had us to sit at the nearby seats to fill up the necessary forms to make the check in process quicker, to the lady who processed our documents and led us to the lift lobby (even when she could have just directed us verbally), to the cleanliness maintained by 2 Chinese attendants, and the well stocked room, to the young Indian pool attendant lady who served me my drinks and food by the pool, to the young Chinese manager (?) at the Courtyard who recommended my whiskey and checked back in on me and the Filipino lady who served me my whiskey, and the breakfast we had at the Town Restaurant served by the most attentive team!

I’m sorry I didn’t get all the names (so not me actually!) but I’m blaming it on what a fantastic job all of you did that I felt so comfortable that I just forgot the names! ;P

Everyone we came across was genuine and attentive. The place was clean, the room was clean and huge (I love the high ceiling and the choice of pillows).

It was a lovely 2 days spent chilling and digital detox from the world! :)

Date of stay: February 2021
Trip type: Travelled as a couple
1  Thank starzdevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni Viterale, General Manager at The Fullerton Hotel Singapore, responded to this reviewResponded 3 weeks ago

Dear starzdevil,

Thank you for the preference and for taking the time reviewing your visit.

I am pleased that you had enjoyed your recent stay with us. Rest assured that your kind words were gladly conveyed to the team, and we look forward to welcoming you back to your home away from home soon.

We are looking forward to the opportunity of being at your service in the near future!

Kind regards,

Cavaliere Giovanni Viterale
General Manager

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Reviewed 24 April 2021 via mobile

Yvonne and Joppy provided great services and are super friendly. our family has an enjoyable time due to the good food and their impeccable services. They are very attentive and we love their friendliness. The atmosphere is great too. We were there for a birthday celebration and they gave is complimentary longevity buns with a bird sculpture made of sugar.

Date of stay: April 2021
Trip type: Travelled with family
Thank 445yinyinw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni Viterale, General Manager at The Fullerton Hotel Singapore, responded to this reviewResponded 3 weeks ago

Dear 445yinyinw,

We are delighted to receive your endorsement of our food, service and ambiance; and thank you for the preference!

Please rest assured that your kind words were gladly conveyed to the team.

My team and I look forward to welcoming you back for another enjoyable dining experience.

Yours sincerely,

Cavaliere Giovanni Viterale
General Manager

Report response as inappropriate
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Reviewed 24 April 2021 via mobile

Food was prepared well and served quickly, will recommend the bak kut teh xiao long bao as it was the most special item. Staff was attentive throughout. Overall a pleasant experience and will recommend.

Date of stay: April 2021
Trip type: Travelled as a couple
Thank smallspud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni Viterale, General Manager at The Fullerton Hotel Singapore, responded to this reviewResponded 3 weeks ago

Dear smallspud,

We are delighted to receive your endorsement of our food, service and ambiance; and thank you for the preference!

Please rest assured that your kind words were gladly conveyed to the team.

My team and I look forward to welcoming you back for another enjoyable dining experience.

Yours sincerely,

Cavaliere Giovanni Viterale
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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