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12 - 17 of 7,484 reviews
Reviewed 1 week ago via mobile

We had an extremely wonderful time at Fullerton Hotel. Despite a less than stellar welcome (no bellboy upon arrival at main entrance to assist us with our stroller), the front of house staff and Town restaurant staff and manager (Irman) for Dinner Feast and breakfast were top-notch and exemplified the Fullerton hospitality at its very best. We did not find the restaurant service wanting in any way at all.

Although there was a small hiccup during the Dinner Feast, Irman came over to make sure we were well taken care of, and even turned up at breakfast the next morning to ask about our stay. We had a great chat about his years of experience in hospitality, our experiences with the various 5* hotels this year (StR, Conrad and now Fullerton) and the evolution of the different aforementioned hotels in the past 1 year with its unique challenges. Irman deserves a hug and a bonus for he made a gesture that we never expected for the little hiccup.

Steve at b/f was superb, attentive but not intrusive, professional and yet friendly. He made sure our individual preferences were catered for, and went over and above to make sure we had an enjoyable breakfast experience. Steve could well qualify for the Les Clefs d’Or equivalent for frontline service staff.

Warren helped us with checkout and couldn't be more delightful to suggest ways for us to exhaust our SGD100 dining credit at the Cake Boutique that was part of our package deal.

There were no snottiness and pretensions here at all, compared to the sister Fullerton Bay hotel which doesn't welcome 'non-guests' and folks who don't have a restaurant reservation. Two thumbs down for pretensious Fullerton Bay.

And three thumbs up for the Fullerton Hotel! Can't wait to be back in September!

Room tip: Drop your stroller and heavy luggage at main entrance if you are driving, as the carpark isn't very accessible for young kids on strollers.
Date of stay: May 2021
Trip type: Travelled with family
2  Thank YX S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Really worthy sets with fantastic servicing quality! :)
Great ambient and friendly staff, the sets consists of 15 dishes with high quality. We were surprise because the food Tok much for our family with two adults and two kids!

Date of stay: May 2021
Trip type: Travelled with family
Thank nelsonlS5713IW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago

We were lucky to book a room one night on the 30th April. Warren from the concierge was pleasant, polite, chatty, and helpful during our check in. Definitely "a something xtra" services which we have yet to see before compared to other 5 star hotel in Singapore. Not to say this is bad but it gets better and better.

Views from the room were great for day and night - watching marina bay sands and other attractions from far. shower facilities was great. nice tech toilet bowl which opens the cover when it senses you. Love the Bed! I didn't have the chance to ask what brand is it.

However, experience at the swimming pool could be inconvenient for some guests as during the evening, crows tend to fly near the swimming pool.

Date of stay: May 2021
    • Location
    • Cleanliness
    • Service
1  Thank Jackson S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Fantastic stay and service from The Fullerton hotel. Had a memorable one night stay. The dinner at the Jade Restaurant is superb. Both service and food is tip top. Special mention to Yvonne and Kyo serving us. Will return for more.

Date of stay: April 2021
Trip type: Travelled with family
1  Thank YSMei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 week ago via mobile

Our anniversary stay at the Fullerton was a pleasant and enjoyable one. The Guest Relations team made checking in easy. We had specifically requested a room and there were guests in the room at the time we checked in. Ms Revathy at the reception did let us know that they’ll have the room cleaned for us and available as soon as the guests have checked out. We were told our rooms were ready by lunch and to our delight we received a bottle of red wine and a slice of cake as it was our anniversary.

The excellent service of every staff member with whom we came in contact was attentive, kind and professional. We enjoyed the Maritime tour guided by Bill and look forward to doing the Monument tour on our next visit.

Thank you very much again Fullerton team for such outstanding service.

Date of stay: April 2021
Trip type: Travelled as a couple
1  Thank Thineswari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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