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Grand Hyatt Singapore
Ranked #42 of 306 Hotels in Singapore
Certificate of Excellence
Calvi, France
Level Contributor
205 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
“Great value for the price”
Reviewed 4 days ago NEW

Very well located off Orchard road, it is a classical 5 star hotel. But the value you get for the price is excellent. Large room, well furbished. Good amenities. Good fitness center. Efficient check-in and check-out. Highly recommended.

  • Stayed April 2017, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank zelal25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, The Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review, 3 days ago
Dear zelal25,

Greetings from Grand Hyatt Singapore!

Thank you for your review and we were so happy to learn that you thoroughly enjoyed your stay with us. We look forward to the pleasure of welcoming you back again for more memorable experiences.

Best regards,
The Grand Hyatt Singapore Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,874 reviews from our community

Traveller rating
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    833
    271
    100
    55
See reviews for
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1,161
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (442)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Vietnamese first
  • Any
English first
Canberra
Level Contributor
124 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 5 days ago NEW

I booked two rooms at the Hyatt, one for my son and daughter in law with one teenager, and the other with my wife and a twelve year old. From the moment we stepped from the taxi everything was laid on. We had booked Club Lounge level and from taxi to complete book in was 5 minutes.
My grandsons and d.i.l had special diet requirements and these were well catered for, chefs coming out each meal to check if everything was ok. - it was. Staff in the Lounge just went above what you would expect and as my son said his glass was never empty. Thanks to Radan and his crew especially Gunam.
Sometimes the Lounge was crowded but we always managed a table for six.
After my son, d.i.l and grandsons had gone home my wife and I stayed on for a few days. Unfortunately my wife had an accident in the Foyer and it seemed that the entire staff swung into action. A wheelchair appeared, a taxi was called and off to hospital - Thanks Mike SR. There were three small fractures in her foot and as we could not now reach the Lounge food was provided in Straits Kitchen. At departure a car was supplied and someone to meet us at Changi with a wheel chair.
Thanks seem totally insufficient to Amy, Mike, Coreen, Shane, Ken, Angela, Jenny, Jennifer, Syazan, Ly and others who all helped us.
We have stayed at this hotel before and know what to expect but this visit by us all was just sensational. All manager, directors, owners here have a great staff and we will be back.
One last point (not negative) it would be helpful if someone could stop children who are old enough to know better creating havoc at the pool including dive bombing off the smaller pool.

Room Tip: Be nice to reception and if possible email in advance.
See more room tips
  • Stayed April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank wizardoldman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, The Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review, 4 days ago
Dear wizardoldman,

Warm greetings! Thank you for letting us know of your recent experience at Grand Hyatt Singapore. We truly appreciate your compliments on our service, room arrangement and the hotel's location. We are glad that you were well taken of during your stay here and rest assured that there will always be a warm welcome waiting for you. We sincerely hope your wife has since recovered. Your feedback with regards to the pool experience will also be addressed with the team. We look forward to having you back again!

Best regards,
The Grand Hyatt Singapore Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 5 days ago NEW

We love this hotel. Although we always use points as Singapore is a very expensive city. The hotel is fantastic all around with easy access to anywhere in the city either by taxi or the close light rail. The rooms are great but what makes it so nice is the amazing staff whether at the front desk, the pool or the cleaning crew, everyone goes out of their way to make it a great stay. It's a very busy shopping area but once you step foot in the hotel, you immediately get out of the hubbub and into the Grand Hyatt. It's kind of like saying 'ahhh'.

  • Stayed April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank J809LAandrewb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, The Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review, 4 days ago
Dear J809LAandrewb,

Thank you for making Grand Hyatt Singapore your hotel of choice.

We are delighted to read that your stay was an enjoyable one and that you were pleased by the warm Hyatt hospitality rendered by our respective team members. One of the hallmarks of our hotel is our convenient location, which is a stone’s throw away from Orchard MRT station and various shopping and entertainment choices in the vicinity. We are glad that you found this convenient and that it enhanced your stay with us.

The team shall look forward to the pleasure of welcoming you back again in the near future.

Best regards,
The Grand Hyatt Singapore Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 days ago NEW

Grand Hyatt Singapore is well known for their local food at their very own Straits Kitchen. Their buffet spread is simply amazing. Their spa is one of the best I have experienced so far in comparison to other hotels of the same class.

Room Tip: Go for the club rooms on the 20th floor.
See more room tips
  • Stayed April 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Frankie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review, 5 days ago
Dear Frankie T,

Greetings from Grand Hyatt Singapore!

Thank you for your nice review, and we are really glad you enjoyed your stay with us while on your business trip.

We certainly strive to offer diners with the best of local cuisine under one roof at StraitsKitchen. That is the vision of the restaurant when it first started out, and we are still continuously looking at how to up our food and service till date!

We are happy that you had a nice spa experience with us too, and we surely hope to have the opportunity to welcome you back again.

Best Regards,
Grand Hyatt Singapore Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW via mobile

Two months ago we booked to celebrate Easter brunch with family and decided to opt for the private room. Arrived there on Sunday just to find out that the room was under renovation and our table placed in the wine cellar.... two small kids and thousands of wine bottles... not the ideal place.
Anyway, we eventually got a table close to the buffet area. Not bad but a far cry from the private settings.
Given the place I would have expected some sort of communication beforehand to give us the chance to confirm or cancel the reservation.

Stayed April 2017, travelled with family
Helpful?
Thank SDemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this review, 3 days ago
Dear SDemi,

Greetings from Grand Hyatt Singapore!

We regret to learn of your frustration, and understand that it was not the best choice of seating at the wine cellar for you and your young family. During celebrations like the Easter, we tend to face with high volume of guests, and our team at mezza9 always does its best to cater to each guest’s needs as much as they can.

The martini bar at mezza9 is currently undergoing refurbishment, and we hope you bear with us during this period as we strive to serve you better.

We should have communicated that to you better.

We do hope to have the opportunity to welcome you back again, and hope you will leave with a favourable experience the next time.

Best Regards,
Grand Hyatt Singapore Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Singapore

Property: Grand Hyatt Singapore
Address: 10 Scotts Road Grand Hyatt Singapore, Singapore 228211, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Singapore
#22 Romantic Hotel in Singapore
#24 Spa Hotel in Singapore
#28 Family Hotel in Singapore
#42 Luxury Hotel in Singapore
Price range (per night): $362 - $559
Hotel Class:5 star — Grand Hyatt Singapore 5*
Number of rooms: 677
Official Description (provided by the hotel):
A 5-star luxury city hotel housed in two separate towers in the entertainment & commercial district. Strategically located at the start of Orchard Road in Singapore, in the centre of the city's commercial and entertainment district, just a 30-minute drive from Singapore's Changi Airport. Unwind in one of our 677 luxury rooms and suites. Considered one of the best Singapore luxury hotel, Grand Hyatt Singapore's spacious guestrooms and suites are fitted with every modern convenience required for a comfortable stay, such as generous work desks, luxurious beds and elegant baths. Embark on a culinary adventure at several of the finest restaurants and bars at our Singapore Orchard Road hotel. Relax and fully rejuvenate at Damai, our award-winning spa and fitness centre. The in-house fitness centre features all of the latest equipment to help guests keep up with their fitness regime or enjoy a leisurely dip in the outdoor swimming pool surrounded by lush greenery. Grand Hyatt Singapore, mezza9, Pete's Place and StraitsKitchen were also awarded the Certificate of Excellence 2014 by Tripadvisor - making this a consecutive win for the hotel alone, since 2011. ... more   less 
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Also Known As:
Grand Hyatt Singapore Hotel Singapore
Singapore Grand Hyatt
Hyatt Singapore
Singapore Hyatt
Hyatt Regency Singapore

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