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Grand Hyatt Singapore
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Reviews (3,469)
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Reviewed 19 April 2017

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 19 April 2017

I booked two rooms at the Hyatt, one for my son and daughter in law with one teenager, and the other with my wife and a twelve year old. From the moment we stepped from the taxi everything was laid on. We had booked Club Lounge level and from taxi to complete book in was 5 minutes.
My grandsons and d.i.l had special diet requirements and these were well catered for, chefs coming out each meal to check if everything was ok. - it was. Staff in the Lounge just went above what you would expect and as my son said his glass was never empty. Thanks to Radan and his crew especially Gunam.
Sometimes the Lounge was crowded but we always managed a table for six.
After my son, d.i.l and grandsons had gone home my wife and I stayed on for a few days. Unfortunately my wife had an accident in the Foyer and it seemed that the entire staff swung into action. A wheelchair appeared, a taxi was called and off to hospital - Thanks Mike SR. There were three small fractures in her foot and as we could not now reach the Lounge food was provided in Straits Kitchen. At departure a car was supplied and someone to meet us at Changi with a wheel chair.
Thanks seem totally insufficient to Amy, Mike, Coreen, Shane, Ken, Angela, Jenny, Jennifer, Syazan, Ly and others who all helped us.
We have stayed at this hotel before and know what to expect but this visit by us all was just sensational. All manager, directors, owners here have a great staff and we will be back.
One last point (not negative) it would be helpful if someone could stop children who are old enough to know better creating havoc at the pool including dive bombing off the smaller pool.

Room Tip: Be nice to reception and if possible email in advance.
  • Stayed: April 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank wizardoldman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, The Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this reviewResponded 20 April 2017

Dear wizardoldman,

Warm greetings! Thank you for letting us know of your recent experience at Grand Hyatt Singapore. We truly appreciate your compliments on our service, room arrangement and the hotel's location. We are glad that you were well taken of during your stay here and rest assured that there will always be a warm welcome waiting for you. We sincerely hope your wife has since recovered. Your feedback with regards to the pool experience will also be addressed with the team. We look forward to having you back again!

Best regards,
The Grand Hyatt Singapore Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2017

Great place to stay!!!! The Grand Hyatt Singapore is always nice and comfortable. I travel to Singapore for business. The place is always clean and nice. The staff is always welcoming and goes out of the way to make sure I am happy. This is my Oasis away from home.

  • Stayed: April 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank johndavidmrb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 April 2017

We love this hotel. Although we always use points as Singapore is a very expensive city. The hotel is fantastic all around with easy access to anywhere in the city either by taxi or the close light rail. The rooms are great but what makes it so nice is the amazing staff whether at the front desk, the pool or the cleaning crew, everyone goes out of their way to make it a great stay. It's a very busy shopping area but once you step foot in the hotel, you immediately get out of the hubbub and into the Grand Hyatt. It's kind of like saying 'ahhh'.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank J809LAandrewb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, The Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this reviewResponded 20 April 2017

Dear J809LAandrewb,

Thank you for making Grand Hyatt Singapore your hotel of choice.

We are delighted to read that your stay was an enjoyable one and that you were pleased by the warm Hyatt hospitality rendered by our respective team members. One of the hallmarks of our hotel is our convenient location, which is a stone’s throw away from Orchard MRT station and various shopping and entertainment choices in the vicinity. We are glad that you found this convenient and that it enhanced your stay with us.

The team shall look forward to the pleasure of welcoming you back again in the near future.

Best regards,
The Grand Hyatt Singapore Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2017

Grand Hyatt Singapore is well known for their local food at their very own Straits Kitchen. Their buffet spread is simply amazing. Their spa is one of the best I have experienced so far in comparison to other hotels of the same class.

Room Tip: Go for the club rooms on the 20th floor.
  • Stayed: April 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Frankie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grandhyattsingapore, Grand Hyatt Singapore Management Team at Grand Hyatt Singapore, responded to this reviewResponded 19 April 2017

Dear Frankie T,

Greetings from Grand Hyatt Singapore!

Thank you for your nice review, and we are really glad you enjoyed your stay with us while on your business trip.

We certainly strive to offer diners with the best of local cuisine under one roof at StraitsKitchen. That is the vision of the restaurant when it first started out, and we are still continuously looking at how to up our food and service till date!

We are happy that you had a nice spa experience with us too, and we surely hope to have the opportunity to welcome you back again.

Best Regards,
Grand Hyatt Singapore Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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