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Traveller rating
2,584
1,212
483
155
118
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Reviewed 1 November 2014

The best part of this hotel is its central location for business and tourists. It is 5 mins to the MRT and Robinson Mall. The rooms are big enough for a family and the customer service is overall good. The buffet breakfast spread is adequate and the rooms on the higher floor have free smartphone facility provided by the hotel.

Date of stay: August 2014
Trip type: Travelled on business
Thank Anirban44
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 November 2014 via mobile

we had a very enjoyable stay at this hotel being in the central location youalready get to see alot with regard to places of interest. Hotel is situated in historic location and our room got aview of fort canning where you have afeel of nature in the middle of the city.

Thank you to everyone on executive floor for making our stay enjoyable.

Date of stay: October 2014
Trip type: Travelled with friends
Thank 8,119
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 November 2014

For the last two years, I had been staying in here for nearly a month each time I visit Singapore. But would like to state that I haven't come across such unruly behaviour of any of the staffs in this hotel. First thing first, if you are gonna stay here for more than 3 days continuously the way how you are treated gets the beating. You are treated as someone who doesn't needs any attention of any sort. Be it at the Restaurant during the Breakfast, at the Reception or at the Club Lounge. People will stare at you like you have been living there for charity. really pathetic behaviour of all the staffs.people beware and never think to come back or to visit the first time to this hotel at all. it doesn't ever come closer to the five star status it has been accorded. i seriously think it's status needs to be reviewed. you can find much better hotels at half it's cost. so beware, beware and beware...

Room tip: Dont ever think of staying at this hotel
Date of stay: July 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank kumar k
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 4 November 2014

Dear kumar k, Thank you for sharing your recent experience with us and I would first of all like to apologise for not being able to meet your expectations. Our service to guests is generally positively mentioned and it seems that we have let ourselves down here. I will definitely share your comments with the rest of the team for improvement.
I hope we will have the chance to welcoming you again.
Matthieu - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2014

For the last 3 years we have stayed here and attended the F1 grand prix. The hotel is nice, location is perfect for us, but what really makes this hotel is its friendly and helpful staff. We are firstly greeted by Sadi, Joel and the team, (who we have become very fond of over this time) and the Crystal Club staff are ever so welcoming as well. The pool and spa area is a favourite for us.
An excellent Hotel to stay in.
Thank you.

Room tip: crystal club rooms are bigger, but other rooms are a fair size
Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Irene M
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 October 2014 via mobile

This was a terrible visit. Room was so musty I had to ask to be moved... Second room was better but not great... The last night I received a call asking if I was the person wanting to move to smoking room (I was not) and housekeeping called at 10:30pm as they had not yet made up the room.

Certainly not 4 stars or worth the cost.

Date of stay: October 2014
Trip type: Travelled on business
1  Thank Jeff W
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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