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Traveller rating
2,584
1,212
483
155
118
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All reviews crystal club funan mall high tech club floor clarke quay central location swimming pool an upgrade late check mrt station deluxe room renovation concierge ms shopping staycation lounge
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2,997 - 3,002 of 4,552 reviews
Reviewed 3 November 2014 via mobile

Great location and very accommodating staff. Rooms are a bit dated, but very clean nonetheless. Nice pool and great workout facility. Great place to stay with a price point that doesn't break the bank.

Date of stay: September 2014
Trip type: Travelled on business
Thank Tristan N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 4 November 2014

Dear Tristan N, thank you for posting this review on our Tripadvisor page and for sharing great comments about our team of staff and the hotel location. It was our pleasure to have you as our guest and we look forward to welcoming you in the near future
Matthieu - Front Office Manager

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Reviewed 2 November 2014

Staying here was a surprise birthday gift from my boyfriend and I couldn't hide my happiness. Everything was perfect from the time he planned it and the moment we arrived in the hotel. Initially I thought that we are staying in a economy room but with the big WOW we were given a suite. More than what we could ever expect in staying in a 5 star hotel. The room is cozy and comfortable. We were very delighted by the gesture given by Ms. Jenette and for the class A hospitality service she rendered during our very short but memorable stay. Thank you very much!

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank timmytam28
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 4 November 2014

Dear timmytam28, thank you for your feedback. We are so glad that we managed to make this special occasion a memorable experience for you. I will share your good words with Jenette from the Crystal Club lounge and thank you very much for praising her exceptional service; I know she truly deserves it.
We look forward to welcoming you again.
Matthieu - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 November 2014

The best part of this hotel is its central location for business and tourists. It is 5 mins to the MRT and Robinson Mall. The rooms are big enough for a family and the customer service is overall good. The buffet breakfast spread is adequate and the rooms on the higher floor have free smartphone facility provided by the hotel.

Date of stay: August 2014
Trip type: Travelled on business
Thank Anirban44
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 November 2014 via mobile

we had a very enjoyable stay at this hotel being in the central location youalready get to see alot with regard to places of interest. Hotel is situated in historic location and our room got aview of fort canning where you have afeel of nature in the middle of the city.

Thank you to everyone on executive floor for making our stay enjoyable.

Date of stay: October 2014
Trip type: Travelled with friends
Thank 8,119
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 November 2014

For the last two years, I had been staying in here for nearly a month each time I visit Singapore. But would like to state that I haven't come across such unruly behaviour of any of the staffs in this hotel. First thing first, if you are gonna stay here for more than 3 days continuously the way how you are treated gets the beating. You are treated as someone who doesn't needs any attention of any sort. Be it at the Restaurant during the Breakfast, at the Reception or at the Club Lounge. People will stare at you like you have been living there for charity. really pathetic behaviour of all the staffs.people beware and never think to come back or to visit the first time to this hotel at all. it doesn't ever come closer to the five star status it has been accorded. i seriously think it's status needs to be reviewed. you can find much better hotels at half it's cost. so beware, beware and beware...

Room tip: Dont ever think of staying at this hotel
Date of stay: July 2014
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank kumar k
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 4 November 2014

Dear kumar k, Thank you for sharing your recent experience with us and I would first of all like to apologise for not being able to meet your expectations. Our service to guests is generally positively mentioned and it seems that we have let ourselves down here. I will definitely share your comments with the rest of the team for improvement.
I hope we will have the chance to welcoming you again.
Matthieu - Front Office Manager

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