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Traveller rating
2,584
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484
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118
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Reviewed 5 November 2014

Grand Park City Hall Hotel is the supreme Singapore stay location of 2014 and beyond. After spending many holidays at this superb hotel we will be back many times more. The staff inclusive of front desk, concierge, restaurants, housekeeping, maintenance and Administration are excellent in their caring nature and endeavour to make each guest a priority. Great location. Easy walking distance to European and Local dining, transport (bus and MRT) and plenty of local attractions. Perfect Hotel for your next Singapore Holiday.

Room tip: Corner rooms are the best for storage space, room amenities and walk in shower.
Date of stay: October 2014
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Toni B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 4 November 2014

Great relaxed setting in Centre of this hot and busy city.
Good service , pleasant friendly helpful staff
. the breakfast is excellent and given Singapore prices good value for Money.
1 slight negative. On arrival I asked for and was given the WiFi password
On check out my wife and I were charged 24 Singapore $ each for use of same. As soon as I queried the fee it was withdrawn but we had not been warned that a charge would be made although we checked later and it does say in the literature that it will be.
It seems odd that such a well run hotel which is good to stay at should charge for WiFi anyway
Something to watch if you don't want a nasty surprise at check out. Nevertheless we would definitely stay there again and use WiFi in local cafes and bars







Date of stay: November 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jeffadean
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 November 2014

Our tour operator went bust and we were stuck at this hotel with no room. The hotel rang our emergency line in spain for 20 minutes at their cost, rang our transfer company to re-direct them to this hotel and provided us with updates as they tried to sort us out. Truly exceptional customer service even though, as they were full, they knew we could not book a room with them. well done Grand park City Hall

Date of stay: October 2014
  • Trip type: Travelled with friends
    • Service
3  Thank Skomal
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 4 November 2014

Dear Skomal, thank you so much for your review. I am sorry to hear about the inconveniences you faced with your Tour Operator but I am glad that my colleagues provided you with their usual exceptional service and managed to assist you with the situation.
I hope you will choose Grand Park City Hall for your future stay in Singapore!
Matthieu - Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 November 2014 via mobile

Great location and very accommodating staff. Rooms are a bit dated, but very clean nonetheless. Nice pool and great workout facility. Great place to stay with a price point that doesn't break the bank.

Date of stay: September 2014
Trip type: Travelled on business
Thank Tristan N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 4 November 2014

Dear Tristan N, thank you for posting this review on our Tripadvisor page and for sharing great comments about our team of staff and the hotel location. It was our pleasure to have you as our guest and we look forward to welcoming you in the near future
Matthieu - Front Office Manager

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Reviewed 2 November 2014

Staying here was a surprise birthday gift from my boyfriend and I couldn't hide my happiness. Everything was perfect from the time he planned it and the moment we arrived in the hotel. Initially I thought that we are staying in a economy room but with the big WOW we were given a suite. More than what we could ever expect in staying in a 5 star hotel. The room is cozy and comfortable. We were very delighted by the gesture given by Ms. Jenette and for the class A hospitality service she rendered during our very short but memorable stay. Thank you very much!

Date of stay: October 2014
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank timmytam28
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GPCHExecutiveOffice, Front Office Manager at Grand Park City Hall, responded to this reviewResponded 4 November 2014

Dear timmytam28, thank you for your feedback. We are so glad that we managed to make this special occasion a memorable experience for you. I will share your good words with Jenette from the Crystal Club lounge and thank you very much for praising her exceptional service; I know she truly deserves it.
We look forward to welcoming you again.
Matthieu - Front Office Manager

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