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Reviewed 20 June 2018 via mobile

Nice hotel, very well located near Clarke Quay. Warm hospitality and good service. Recommend to stay for business purpose. Courteous staff. Spacious rooms. Next to shopping malls and nice restaurants.

Stayed: June 2018, travelled on business
Thank HanishT7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded 21 June 2018

Dear Hanish,

Thank you very much for sharing your most recent experience at the Grand Park City Hall Singapore! It is always wonderful to hear when we have exceeded our guests' expectations. We will certainly pass along your kind feedback to our team.

We look forward to welcoming you back to 'The Best Address' in Singapore the very near future.

All the best wishes,

John Kockan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018 via mobile

Great hotel, friendly staff, nice rooms and great location. I was welcomed with a lovely smile and great service from Jennifer at reception.
I would Highly recommend the hotel for business and holidays.

Stayed: June 2018, travelled on business
Thank Gazzagill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded 21 June 2018

Dear Gazzagill,

Thank you for taking time to share your feedback on TripAdvisor!

We are pleased to hear Jill provided you with excellent service. I will definitely let Jill know you have written such a nice review about her.

We all are looking forward to welcoming you back to Grand Park City Hall in the near future.

All the best wishes,

John Kockan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2018

All in all , beautiful property , loved the interiors , very mod yet that slight British hint was there , the fans , my only issue was the low water pressure in the bathrooms, no health faucets , and the counters in the bathroom were not clean enough to look new

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Aditi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded 21 June 2018

Dear Aditi G,

We are thrilled you enjoyed your stay with us and thank you so much for taking the time to post your review on Trip Advisor!

We will be sure to pass your feedback along to our team so that we can work on improvements moving forward.

Once again, we thank you for staying with us and we all are looking forward to welcoming you back.

Best wishes,

John Kockan
General Manager

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Reviewed 20 June 2018 via mobile

We arrived Singapore really early this morning. Called them whether we could do early check in. Surprisingly they allowed us without incurring any fee. We are so happy and really appreciate the gesture, especially after 20-hour flight. We have checked in the hotel at 7.30 am and now want to enjoy good rest. Top recommended hotel!

Stayed: June 2018, travelled as a couple
Thank Albert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded 20 June 2018

Dear Albert,

Very warm welcome to Singapore...

We are so glad you are enjoying your stay with us! Traveling can sometimes be stressful and we strive to do all possible to create a friendly and relaxing environment.

Singapore has so much to offer and if you need any assistance please do let us know.

Have a wonderful time with us!

John Kockan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2018

hotel was under renovation, the service needs to be improved, staffs are not too friendly, cleanliness is good though, quite pricey but hotel location is good. not recommended for holiday stay unless they improved the service and standard quality.

  • Stayed: June 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank thirteenz2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GPCHExecutiveOffice, General Manager at Grand Park City Hall, responded to this reviewResponded 20 June 2018

Dear thirteenz2002,

Thank you for taking the time to share your feedback during your recent stay with us. The impression that you left with is of great concern to us so please accept our sincerest apologies. We would like to have a better understanding on this matter and have reached out to speak with you personally. . I would invite you to please contact me at john.kockan@parkhotelgroup.com so that we may communicate further.

Please let us know if we can be of any further assistance and hope to have the opportunity to regain your trust in us.

John Kockan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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