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“Club Lounge, Concierge and Bellhops”

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Holiday Inn Singapore Orchard City Centre
Ranked #28 of 306 Hotels in Singapore
Certificate of Excellence
Hong Kong, China
2 reviews
“Club Lounge, Concierge and Bellhops”
5 of 5 bubbles Reviewed 1 week ago

As usual, this Holiday Inn was wonderful. IHG membership was respected and from the lobby to the room, staff were friendly and responsive. Of special mention should be the Concierge, the Bellhops and the Club Lounge staff. All were friendly, smiled and made you feel at home. Even when we had a problem with one room needing its A/C grate cleaned, we were offered alternate room options and a solution was found as fast as possible, even though it was a very busy time for the hotel. Carol, in the Club Lounge, leads a happy, yet highly professional staff and is truly a brilliant representative of the hospitality industry. She, along with Elaine and Sabrina, displays a personal interest in people with great polish, dealing with even the most challenging of guests with aplomb. We'd recommend this hotel and its staff to anyone.

  • Stayed April 2017, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank jagsupa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Marketing & Communications Manager at Holiday Inn Singapore Orchard City Centre, responded to this review, 1 week ago
Dear jagsupa,

Thank you for your loyalty and for taking the time to share your feedback with us.
It's nice to learn that you had an enjoyable stay with us.

Your kind words for the team members are much appreciated. We are indeed blessed to have team members like Carol, Elaine and Sabrina part of the Holiday Inn Singapore Orchard City Centre's team. Rest assured your compliment will be shared with them.

Again, thank you for sharing your feedback. The team and I look forward to welcoming you back at the hotel again in the not too distant future.

Sincerely,
Eric Ong
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,899 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (609)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Thai first
  • Vietnamese first
  • Any
English first
Perth, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 week ago

Have stayed at this hotel several times. It is in a central location just a minute's walk to Orchard Road and away from noisy traffic. The rooms are large, well maintained with modern, clean bathrooms. The staff at front desk are always welcoming and friendly. The concierge was extremely helpful giving us advice as to getting to places we wanted to visit.

  • Stayed April 2017, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank westaussie_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Marketing & Communications Manager at Holiday Inn Singapore Orchard City Centre, responded to this review, 1 week ago
Dear westaussie_11,

Thank you for taking the time to share your feedback. We are glad that you had an enjoyable stay with us.

Your kind words for the hotel and the team members are much appreciated. It's with such positive reinforcement that will continue to motivate us to serve you better - our valued guest.

Again, thank you for taking the time to share your feedback. The team and I look forward to welcoming you back in the not too distant future.

Sincerely,
Eric Ong
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 week ago

Every time I travel to Singapore this hotel is my first choice to stay. The hotel is modern, clean and the staff are always ready to assist. It's location is next to tons of restaurants and shops located on Orchard Road from the traditional hawker stalls for Singaporean traditional food to all the modern choices international travelers expect. Everything is within walking distances but taxis are available, and reasonable, if you want to explore other parts of the city.

  • Stayed April 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Bill D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Marketing & Communications Manager at Holiday Inn Singapore Orchard City Centre, responded to this review, 1 week ago
Dear Bill D.

Thank you for taking the time to share your recent stay experience at Holiday Inn Singapore Orchard City Centre. We are glad that you had an enjoyable stay with us.

The team and I look forward to welcoming you back at the hotel again in the not too distant future.

Best Regards,
Eric Ong
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
75 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We stayed here for 3 nights on a sightseeing to Singapore. We couldn't fault the hotel from start to finish. We arrived early and the hotel managed to get us into a room by 10am and even provided a free breakfast whilst we waited. The room was excellent, relatively compact but sufficient for the 4 of us and all the amenities required, very clean as well. Breakfast was good, although very busy but not sure what can be done about that. We spent each evening by the pool and having a cold drink. We didn't eat in the restaurant or drink in the bar. The location is excellent, with shopping centres and Cuppage Street right next door and 5 minutes walk to Somerset Road underground station. The staff were always friendly, helpful and efficient. Couldn't recommend highly enough, particularly given the good value that is offered.

  • Stayed April 2017, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank tabrahfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Marketing & Communications Manager at Holiday Inn Singapore Orchard City Centre, responded to this review, 1 week ago
Dear tabrahfamily,

Thank you for taking the time to share your feedback with us. We're delighted that you had an enjoyable stay.

Your kind words for the hotel is much appreciated. At your next visit, do consider of upgrading to our Executive Room that comes with access to our Executive Lounge to enjoy benefits such as complimentary evening cocktail and many more.

Again, thank you for sharing and we look forward to welcoming you back in the not too distant future.

Best Regards,
Eric Ong
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Jolla, California
Level Contributor
156 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
5 of 5 bubbles Reviewed 1 week ago

We stayed at this Holiday Inn for a week as my husband rented a conference room in the hotel for 5 days for business purposes. As previous posters have already noted, the location is excellent as it is in the middle of the Orchard shopping district and very close to the Somerset MRT metro station that can get you to many other parts of the city quickly and cheaply.

Pros:
•Nice and quiet suite, very clean, with nice firm bed, good quality linens and good firm pillows (you can request softer or firmer pillows if you wish)
•Shower with good water pressure, adequate number of towels
•Nice view of the park
•Good size safe, mini fridge, nice TV with many channels, good free WIFI, daily replenishment of water bottles
•Buffet breakfast with plenty of options, including for vegetarians/vegans like us
•Hotel and restaurant staff is excellent: friendly and helpful. A special shout-out to the concierge who helped me plot my (long) walks to different parts of the city. Also kudos to the older chef in charge of the cooking station who learned quickly that I like my daily breakfast noodle soup with hot water instead of chicken broth.
•Wonderful, if a bit pricey, Indian restaurant in the hotel where they bent over backwards to make us happy with our (vegan) food.
•Nice rooftop pool
•Excellent central location near shopping and restaurants

Cons:
•Shower is part of bath tub combo, which may be difficult for older people to negotiate.

I really liked this hotel, and we will definitely stay here again on our next business trip.

Room Tip: Higher floors on the front side of the hotel have a park view
See more room tips
  • Stayed April 2017, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank ElleLaJolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HISG_OrchardCityCtr, Marketing & Communications Manager at Holiday Inn Singapore Orchard City Centre, responded to this review, 1 week ago
Dear ElleLaJolla,

Thank you for taking the time to share your recent stay experience at the Holiday Inn Singapore Orchard City Centre. We are glad that you had an enjoyable stay.

We take immense pride in making our guest feel like at home. It's with such passion that fuel our effort in going the extra miles to serve your better - our dear valued guest.

With regards to your feedback on our bath tub, for the benefit of the readers here, we like to share that we too have option of room with walk in shower is available upon request.

Again, thank you for sharing you feedback with us. The team and I definitely look forward to welcoming you back at the hotel again in the not too distant future.

Sincerely,
Eric Ong
Marketing & Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Singapore Orchard City Centre

Property: Holiday Inn Singapore Orchard City Centre
Address: 11 Cavenagh Road, Singapore 229616, Singapore
Phone Number:
Region: Singapore > Singapore > Orchard Road
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Family Hotel in Singapore
#22 Business Hotel in Singapore
#27 Romantic Hotel in Singapore
#28 Luxury Hotel in Singapore
Price range (per night): $205 - $327
Hotel Class:4 star — Holiday Inn Singapore Orchard City Centre 4*
Number of rooms: 324
Official Description (provided by the hotel):
Conveniently located in the heart of Singapore's well-known shopping boulevard, Orchard Road, Holiday Inn(R) Singapore Orchard City Centre is just minutes away from the Central Business District, the Somerset and Dhoby Ghaut Mass Rapid Transit (MRT) stations as well as the Central Business District and medical centres including the Paragon Medical Singapore and Mount Elizabeth Medical Centre. Explore the city at ease with popular cultural districts such as Bugis, Chinatown and Little India, and attractions like the Singapore Flyer and Gardens by the Bay all located within close proximity, making us an ideal spot for staycation. Changi Airport is a short 25-minute drive away. The hotel boasts 324 well-appointed guestrooms, 11 state-of-the-art function rooms, a collection of two restaurants and a bar - Tandoor, featuring authentic North Indian cuisine, Window on the Park showcasing Asian and local delights, and Lobby Lounge & Bar which offers the perfect venue to unwind after a business meeting. ... more   less 
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Also Known As:
Holiday Inn Singapore Orchard City Centre Hotel Singapore
Holiday Inn Park View Singapore
Singapore Holiday Inn

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