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Jay
Singapore, Singapore

Beautiful Stay

5.0 of 5 bubblesReviewed 17 May 2019
The hotel was good and the staff were very helpful, especially the staff i meet in the hotel lobby during my check - in Mr Sidhartha and his colleague Ms Redielyn very helpful and informative, they cleared many of concerns and doubts on the day 1 only, so my rest of the days stay was easy and peaceful.

Thanks for the good Hospitality.

Thanks Jay
Date of stay: April 2019
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this review
Responded 20 May 2019
Dear Jay,

Greetings from PARKROYAL on Kitchener Road!

Thank you for sharing your experience with us. Our people are at the heart of everything we do and i am happy to know that Sidhartha and Redielyn were able to make you feel like a valued guest. I will definitely share this review with all the associates so it will inspire them to continue in engaging with the guest.

We look forward to welcome you back and always providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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869 - 874 of 5,587 reviews
Reviewed 15 May 2019 via mobile

I booked 2 days at Parkroysl after not getting a reply on my emails about a early check in and same day check out... Arriving on the second day in the early hours I told the staff member that it's a layover and I came in to Changi from a overnight flight and need a silent room to sleep... He gave me a room 708 the room was not ready for use there wasn't any water either the bar fridge was empty which left me drinking water from the bathroom... Less than 2 hours into my sleep I woke up from unbearable noise from hammering and other building noises which sounded like next room... I blocked my ears but after few minutes another disturbance a staff member keeper ringing the door bell not giving up to ask if I had laundry to wash... By then I was feeling dizzy and very angry about the whole situation... What a disappointing stay in Singapore u never experienced anything like it... In my view a waste of money and a disappointing end if a holiday... 😡💩

Date of stay: May 2019
Trip type: Travelled with family
1  Thank GUNTER56
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 17 May 2019

Dear GUNTER56,

Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused.

Your feedback for improvement has been shared with the team so that the individuals involved can handle this better going forward. We do take all feedback to heart and use them in our efforts to get better.

I am sorry for any inconvenience this may have caused you.

Best Regards,

Richard Ong
General Manager

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Reviewed 15 May 2019

It was a very rainy day when we checked in to the hotel. The front desk staff were very busy. we have 5 persons with kids. we booked 2 rooms but our booking was mistakenly made for a two single bed. So we requested for a king bed. the check in process was a bit long. since there were many ppl in the lobby. but the receptionist whos taking care of us manage to get us a king size bed and her service was great!! really happy with all of the services they provide us. The room was nice and clean when we first entered. even tho there was hustle and bustle during our check in. Afterall, I would say this is all worth it. I would definitely recommend my friends to stay here for sure. Special mention to Sellie, Khazim, Darryl and Amar who help us through from chek in to check out.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Joantripsolo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 17 May 2019

Dear Joantripsolo,

Greetings from PARKROYAL on Kitchener Road!

Thank you for sharing your experience with us. Our people are at the heart of everything we do and i am glad the associates were able to make you feel like a valued guest. We look forward to welcome you back and always providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2019 via mobile

Check together with some Indian friends visiting Singapore. Parkroyal on Kitchener Road was chosen based on the close proximity to the many Indian restaurants located nearby. Having the Mustafa & City Square Mall within walking distance of 3 minutes is yet another bonus.

Check in was smooth & efficient. Thanks to Karen & Suhailah. The girls are friendly and gave good informations on the nearby shopping. We have no problem finding our way around with public transportation thanks to them.

Room on the 6th floor is newly renovated. They don’t provide drinking bottles on this floor. But there’s a drinking tap in the bathroom next to the sink. A bit noisy as renovation work starts as early as 9am in the morning. But that’s not a issue as we left early each day for sightseeing.

Definitely recommended.

Date of stay: May 2019
Trip type: Travelled on business
3  Thank IreneSah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 16 May 2019

Dear IreneSah,

Greetings from PARKROYAL on Kitchener Road!

Thank you for choosing to stay with us and i am glad you enjoyed the convenience of our unique locale in the heart of Little India. Our people are at the heart of everything we do and i am happy to know that the associates were able to make you feel like a valued guest.

We look forward to welcome you back and always providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager

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Reviewed 15 May 2019 via mobile

Recommended by Ms Redielyn, I keep on coming back for my favourite Mushrooms with Wasabi Sauce. Tonight, we tried Chong Qing Diced Chicken with Dried Chili and Peppercorns, it was perfect! The chicken were crispy and spicy. I loved also how tender and tasty their wagyu beef cubes are, another highly recommended Sichuan dish.

Our dinner was made more perfect with the service of Ms Wing. She's very accomodating. Two thumbs up! 👍👍😀

Date of stay: May 2019
Trip type: Travelled with friends
1  Thank teachernheng
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 16 May 2019

Dear Teachernheng,

Thank you for sharing your dining experience with us. We are glad to know that you enjoyed both the food served and the services rendered from our staff.

We look forward to welcome you back again soon.

Best Regards,

Richard Ong
General Manager

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Reviewed 14 May 2019 via mobile

Great Chinese Food, and great atmosphere

Wing and her colleagues threat us like at home, and we enjoyed the Sichuan Chicken and the 8 Treasure Soup :)

Very recommendable place if you want to try real Chinese food.

Date of stay: May 2019
Trip type: Travelled with friends
1  Thank iker_Singapore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 16 May 2019

Dear iker_Singapore,

Greetings from PARKROYAL on Kitchener Road!

Thank you for dining with us and i am happy to know that you enjoyed the food served at Si Chuan Dou Hua Chinese restaurant. Our people are at the heart of everything we do and i am happy to know that the associates were able to make you feel like a valued guest.

We look forward to welcome you back soon.

Best Regards,

Richard Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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