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Pattravelstw

Nice and spacious

5.0 of 5 bubblesReviewed 23 Jun 2019
Stayed in parkroyal and the rooms is good and location is awesome, The service is good although ot is busy during peak hours and was checked in by miss karen, 1 room was given early out of good will. Room is nice and cmfotable.
Date of stay: June 2019
Trip type: Travelled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this review
Responded 25 Jun 2019
Dear Pattravelstw,

Thank you for sharing your experience with us. Our people are at the heart of everything we do and its great the associates were able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests.

We look forward to welcome you back and providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews little india city square mall mustafa centre indian food park royal hotel farrer park mrt early check reception staff family room comfortable stay breakfast spread convenient location deluxe room shopping ms honeymoon proximity
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Reviewed 22 June 2019 via mobile

We stayed here for 4 days. Nice location particularly for Indian as good Indian restaurant nearby particularly MTR which has the best food. The hotel also provide Indian breakfast as many Indians choose to stay here. But reception needs to more courteous what we expect from a four star

Date of stay: July 2018
Trip type: Travelled with family
1  Thank AviVikram
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 25 June 2019

Dear AviVikram,

Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused.

Your feedback for improvement has been shared with the team so that the individuals involved can handle this better going forward. We do take all feedback to heart and use them in our efforts to get better.

I am sorry for any inconvenience this may have caused you and we look forward to welcome you back again soon.


Regards,

Richard Ong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2019 via mobile

We have chosen this hotel as it is in little India (where most Indians prefer to stay) & good from old times.when we are here renovation work is going on & lots of loud noises comes after 9'o clock which disturbs a lot.
They don't change their breakfast menu as we are here for 3 days all days same expect the Indian menu(which in looks doesn't impress at all).
It's an ok ok hotel.
Besides many good options are available check with your agent.

Date of stay: June 2019
Trip type: Travelled with family
2  Thank SANJEEV D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 25 June 2019

Dear Sanjudiwan,

Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards.

Your feedback on the breakfast have been shared with the Executive Chef and he will review on the food menu with his team. We do take all feedback to heart and use them in our efforts to get better.

I am sorry for any inconvenience this may have caused you.


Regards,

Richard Ong
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2019

We received a refurbished room which had a very good layout and all the items required for a comfortable stay. Front office staff very helpful and the restaurant staff were also very helpful. The hotel is right on the door step to Little India and close to the Farrer Park MRT which makes it very easy to get around to any of the attractions in Singapore.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Phillip E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 21 June 2019

Dear Phillip E,

Thank you for sharing your experience with us. Glad you enjoy the unique locale of our hotel in the heart of Little India.

Our people are at the heart of everything we do and its great the associates were able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests.

We look forward to welcome you back and providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2019 via mobile

Last week I co-facilitated a 2-day leadership training for corporate executives at Emerald 1. The BQT OPS Team blew my mind with their superb and timely support to my co-facilitator and I. This team served us with passion, pleasure and professionalism like no other hotel team I have worked with as a trainer.

I want to commend and recognize Leslie, Thiyang, Jason & Anthony for going above and beyond their call of duty and making our training experience more than memorable. KEEP IT UP Gentlemen!

Date of stay: June 2019
Trip type: Travelled on business
1  Thank Jojinuthu5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 21 June 2019

Dear Jojinuthu5,

Thank you for sharing your experience with us. Our people are at the heart of everything we do and its great the associates were able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests.

We look forward to welcome you back and providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2019 via mobile

We are travel agent and love to book Park royal because of the good location, room size and food. They also have the best sales person Red and Sid who is very accomodating and very caring. We will always support and choose this hotel.

Date of stay: June 2019
Trip type: Travelled on business
1  Thank pradeep d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 20 June 2019

Dear Pradeep d,

Thank you for sharing your experience with us. Our people are at the heart of everything we do and its great the associates were able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests.

We look forward to welcome you back and providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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