We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Kandiah J

Holiday in Singapore

5.0 of 5 bubblesReviewed 22 Aug 2019
The hotel staff were courteous, helpful and friendly. The family room that we stayed was very clean, beds were good and extra bottles of water have been supplied free of charge. Overall a convenient place to stay for shopping in Orchard Road and in Little India including the famous 24 hr Mustafa Centre. Room Charges are reasonable.
Date of stay: August 2019
Room Tip: Higher floors are quieter with good views
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this review
Responded 26 Aug 2019
Dear Kandiah J,

Thank you for sharing your experience with us. Glad you enjoy the convenience of our unique locale in the heart of Little India.

Our people are at the heart of everything we do and its great the associates were able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests.

We look forward to welcome you back and providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
S$169
S$126
Fully refundable
  • Priceline
  • Expedia.com
    S$126
  • Hotels.com
    S$143
1.4 km from Novotel Singapore on Kitchener
Free Wifi
Pool
S$158
S$127
Fully refundable
  • Priceline
  • Expedia.com
    S$126
  • Vio.com
0.8 km from Novotel Singapore on Kitchener
Pool
Restaurant
S$204
  • Priceline
  • Trip.com
    S$187
  • Expedia.com
    S$191
1.6 km from Novotel Singapore on Kitchener
Free Wifi
Pool
S$174
Fully refundable
  • Booking.com
    S$174
  • Agoda.com
    S$131
  • Priceline
2.8 km from Novotel Singapore on Kitchener
Free Wifi
Pool
S$300
Fully refundable
No prepayment needed
Save more with IHG One Rewards
  • Booking.com
    S$300
  • ZenHotels.com
    S$258
  • Priceline
15.6 km from Novotel Singapore on Kitchener
Free Wifi
Pool
Facade
S$122
  • Priceline
  • Agoda.com
    S$102
  • Expedia.com
    S$115
3.3 km from Novotel Singapore on Kitchener
Pool
Restaurant
S$1,087
S$749
Fully refundable
  • travelup.com
    S$1,087
  • Vio.com
  • Agoda.com
    S$749
3.0 km from Novotel Singapore on Kitchener
Free Wifi
Pool
Go to your Happy Price
  • Booking.com
    S$214
  • Agoda.com
    S$172
  • Expedia.com
    S$270
0.3 km from Novotel Singapore on Kitchener
Free Wifi
Free parking
Facade
Go to your Happy Price
  • Booking.com
    S$119
  • KLOOK
    S$97
  • Expedia.com
    S$119
0.8 km from Novotel Singapore on Kitchener
Free Wifi
Pool
View more hotels in Singapore
Reviews (5,587)
Filter reviews
5,587 results
Traveller rating
2,549
1,680
727
319
312
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
2,549
1,680
727
319
312
Show reviews that mention
All reviews little india city square mall mustafa centre indian food park royal hotel farrer park mrt early check reception staff family room comfortable stay breakfast spread convenient location deluxe room shopping ms honeymoon proximity
Selected filters
Filter
Updating list...
716 - 721 of 5,587 reviews
Reviewed 22 August 2019 via mobile

Located right next to Little India, Mustafa shopping, FerrerPark MRT. It is virtually in the city centre so everything is within reach. The rooms are good and spacious, and the staff courteous. A good choice to stay.

Date of stay: August 2019
Trip type: Travelled with family
2  Thank KaranSen
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 26 August 2019

Dear KaranSen,

Thank you for sharing your experience with us. We are happy to know that you enjoy the convenience of our unique locale in the heart of Little India. We look forward to welcome you back and always providing you with the best services whenever you visit us.

Best Regards,

Richard Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2019 via mobile

Excellent breakfast! Wide range of western and Asian cuisine. And a special food area for vegetarians also.
And very close to Mustafas Center- walking distance. Service is also great! Rooms are big and comfortable. Conveniently located for shopping.

Date of stay: August 2019
Trip type: Travelled with family
3  Thank nilukshig2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 22 August 2019

Dear Nilukshig2019,

Greetings from PARKROYAL on Kitchener Road!

We are happy to know that you had an enjoyable stay with us, glad you enjoy the convenience of our unique locale in the heart of Little India.

We look forward to welcome you back and providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2019 via mobile

It's a superb place to stay with Ur family specially if you are an Indian as it's right behind little India where you have a lot of Indian restaurants and also a big shopping centre caller Mustafa where you can buy any thing available on the world at cheap price. Park royal is also opp to a big mall where you can do some shopping and right below mall is MRT which makes easy to commute to places within SG. They have good rooms and good spread of breakfast as well. Check in time is something which they can improve to probably 1 pm to max 2 pm but check out and concierge is also very good at their hotel. There swimming pool is under repair till Oct which was not mentioned while booking which was the only sad else it's a good hotel to stay while u visit SG.

Date of stay: August 2019
Trip type: Travelled with family
2  Thank Suchithuria
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 21 August 2019

Dear Suchithuria,

Greetings from PARKROYAL on Kitchener Road!

Thank you for sharing your experience with us. Glad you enjoy the convenience of our unique locale in the heart of Little India. Our people are at the heart of everything we do and its great the associates were able to make you feel like a valued guest. I will definitely share your review with all our associates so that they can be inspired to continue to engage our guests.

Our pool and gym areas are currently under upgrading works, however we do provide alternative pool at PARKROYAL on Beach Road. Free shuttle services are provided, feel free to speak with us. We do take all feedback to heart and use them in our efforts to get better.

We look forward to welcome you back and providing you with the best service whenever you visit us.

Best Regards,

Richard Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2019

We stayed here for 5 nights in July during our Singapore stopover and quite frankly we were disappointed. Service was generally nonexistent. Starting from the reception you will never get a welcome feeling that is usually present in other 4* and 5 * hotels. We had various issue with the room itself, and none of it was ever rectified. There was water clogging issue in the bathroom, we complained for days and no one ever bothered to rectify it. There was nails coming out of the carpet on walking area and complained about it and nothing was done(Photos attached). So we had to wear shoes to protect out feet in the room. Thankfully we did not spend much time inside, we used it only as a sleep in. Yes, the hotel is under renovation, but that is not an excuse for these kind of room or service.
Only good thing is that it is in little India, and for Indians there are variety of good dining options, or you are booking through club Mahindra and you get it at very good rates. But other than that, if you are looking for a hotel to relax in, I would skip it.

Date of stay: July 2019
    • Location
    • Rooms
    • Service
2  Thank jilfer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 28 August 2019

Dear Jilfer,

Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused.

Your feedback for improvement has been shared with the team so that the individuals involved can handle this better going forward. We do take all feedback to heart and use them in our efforts to get better.

I am sorry for any inconvenience this may have caused you.


Regards,

Richard Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2019

hotel is good located in little india . rooms are spacious and clean. we have farrer park mrt at walking distance just in mall in front of hotel. many indian restaurants nearby. hotel staff behaviour was a little rude otherwise stay was pleasent.

Date of stay: July 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
3  Thank Road621925
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PARKROYALKitchener, General Manager at Novotel Singapore on Kitchener, responded to this reviewResponded 14 August 2019

Dear Road621925,

Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused.

Your feedback for improvement has been shared with the team so that the individuals involved can handle this better going forward. We do take all feedback to heart and use them in our efforts to get better.

I am sorry for any inconvenience this may have caused you.


Regards,

Richard Ong
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews