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“Uninspiring, bland & tired hotel”

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PARKROYAL on Beach Road
Ranked #72 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 16 March 2012

I booked this hotel because it is a member of the Global Hotel Alliance (of which I am a black card holder) and I am frankly perplxed as to how this hotel became a GHA member as it really isn't up to the usual standards of GHA hotels.

On the upside, the staff are friendly and helpful and service levels are good.

My room was small, very tired and in need of a good deep clean. Sheets were not as clean as they should be and the carpet is past its best. The internet router, stuck to the wall above the desk with sticky tape, was hanging off the wall. The glass-fronted wardrobe has an automatic light that wouldn't switch off until, at 3am having tried to sleep with it on, i managed to jiggle the door sufficiently for the trigger to go off. So I counted the first night as a FAIL.

There is a busy little bar on the ground floor which has a live band and a popular dancefloor with the mostly package tour crowd. it's very noisy and the last place I'd want to go for a nightcap or meet anyone. It's more pub than hotel bar.

Breakfast on the executive floor was included in my rate. It's a pretty mean affair as hotel breakfasts go. As I went to get a glass of orange juice, I tried *five* glasses first before I got one that was clean: the first four were frankly filthy, which suggests that the dishwasher on the 6th floor kitchen needs servicing. Overall I think cleanliness an issue at this property.

This shouldn't be a GHA hotel, in my opinion and I won't be staying there again. In truth, though, I think all the GHA hotel members to be disappointing and, unusually for GHA, far from the best in the city

  • Stayed: March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank StephenLock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded 20 March 2012

Dear StephenLock,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for sharing your recent visit to Singapore. We would like to thank you for postive comments of our serviced staff, during your recent stay with us.

We would like to apologize for any inconveniences that you've experienced during your stay with us with the general room cleanliness and condition as well as the glasses in the Orchid Club floor. We would like to assure you that the respective department heads have duly taken note for immediate improvement on the areas concerned.

We are all committed to correcting our shortcomings as this level of service is not indicative of the service which we are known for. Once again, thank you for your feedback and we will look forward to having the privilege of welcoming you back to the hotel.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,905 - 1,909 of 2,500 reviews

Reviewed 14 March 2012

We love this hotel and have made it our choice for repeat trips to Singapore.

* The service is REALLY good - the staff are so courteous and attentive and have a relaxed and kind attitude.
* The hotel lobby is lovely and the buffet breakfast is as good as I have seen (and eaten!).
* The rooms are clean and modern with a very comfy bed. We stay in the club rooms on level 6 and 7 - this costs more but we think it is well worth it because of the extra level of service, the drinks and canapes in the club room between 6-8pm each night and the superb laundering of 2 clothing pieces each per day. I would not have imagined that I would be excited by laundry, but the clothes come back better than new!! Lovely!

*The pool area is good, perhaps a little dated, and has a bar service (yes, we like our drinks!) and views to Marina Bay Sands.

* The location is good - at the top end of Arab Street, though you do need to walk to the Bugis MRT station in the steamy climate which is about 10-15 minutes. (I walk slowly and take lots of photos on my way). Alternatively, taxis are readily available from the lobby and taxis in Singapore are inexpensive.

I do check other hotels each time we go to Singapore, but I have settled on this one - the price is VERY good for the quality of the hotel. It would be nice to stay at the Marina Bay Sands but I prefer to stay at the Parkroyal and spend the savings on handbags!

Room Tip: Go for the Club rooms :)
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  • Stayed: February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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3  Thank Ragamuffin999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded 15 March 2012

Dear Ragamuffin999,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for the warm compliments of our guest room, buffet selection, hotel location, pool facility and staff services during recent stay with us.

We will endeavour to continue to provide excellent customer service in creating a memorable stay and guest experience at the PARKROYAL on Beach Road.

It was our pleasure to have you stay with us and we look forward to welcoming you back soon.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2012

Lokation of hotel is not so close to interesting parts of Singapore. Near is Buggis metro station, so you can go easy with metro around Singapore.
Rooms are nit so clean, much dust, bath is ok and clean.
Beds not so comfortable. Can not open the windows.

Hotel is overpriced for this location and tipe of rooms.
We had deluxe room, and it was average...

  • Stayed: March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FileST
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded 14 March 2012

Dear FileST,

Greetings from PARKROYAL on Beach Road, Singapore!

First and foremost, we would like to apologize for the cleanliness of your room that you stayed in and bedding issue that you encountered. We would like to assure you that the respective department heads have duly taken note for immediate improvement on the areas concerned.

We are all committed to correcting our shortcomings as this level of service is not indicative of the service which we are known for. Once again, thank you for your feedback and we will look forward to having the privilege of welcoming you back to the hotel.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2012

Negatives: Leaking air conditioning that dampened the carpet in our room. The porters forgot to collect our bags from the room for check out, after we had called them and waited 20 minutes. When we checked in, I presented our hotel voucher and the lady said she didnt need to see it but when we arrived in our room, shortly after, the front desk called and asked me to come down asking for a copy of the voucher.
Positives: Comfy bed, housekeeping consistent, friendly staff, free wi-fi

  • Stayed: November 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DeeDeeOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded 14 March 2012

Dear DeeDeeOz,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for sharing your recent visit to Singapore. We would like to thank you for postive comments of our serviced staff, wifi internet connection and comfortable beeding recent stay with us.

We would like to apologize for any inconveniences that you've experienced during your stay with us with the leaking air conditioner in your room and the lack of assistance from our concierge services. We would like to assure you that the respective department heads have duly taken note for immediate improvement on the areas concerned.

We are all committed to correcting our shortcomings as this level of service is not indicative of the service which we are known for. Once again, thank you for your feedback and we will look forward to having the privilege of welcoming you back to the hotel.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2012

Good clean hotel in a convenient location in Singapore. Rooms are spacious and well-appointed with modern bathrooms and firm but comfortable beds. Breakfast buffet is extensive, though I found the quality average, with nothing particularly memorable.
Concierge was very helpful with finding a tailor for women's clothes open on a Sunday. Front desk staff were also pleasant.
The pool is large and clean, with a Balinese theme around it. Building work going on next door is a pity, but not too noisy or intrusive.

Room Tip: We chose a Superior room which is the basic for the Parkyroyal and it was very good. Unless you wan...
See more room tips
  • Stayed: February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sydsider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcom_PARKROYAL, Public Relations Manager at PARKROYAL on Beach Road, responded to this reviewResponded 14 March 2012

Dear Sydsider,

Greetings from PARKROYAL on Beach Road, Singapore!

Thank you for the warm compliments of our guest room, buffet selection, hotel location, pool facility and staff services during recent stay with us.

We will endeavour to continue to provide excellent customer service in creating a memorable stay and guest experience at the PARKROYAL on Beach Road.

It was our pleasure to have you stay with us and we look forward to welcoming you back soon.

Yours sincerely,


Karen Chang
Marketing Communications Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL on Beach Road

Address: 7500 Beach Road The Plaza, Singapore 199591, Singapore
Phone Number:
Region: Singapore > Singapore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#57 Family Hotel in Singapore
#59 Romantic Hotel in Singapore
#66 Luxury Hotel in Singapore
#67 Business Hotel in Singapore
Price Range: $191 - $406 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL on Beach Road 4*
Number of rooms: 346
Official Description (provided by the hotel):
Discerning travellers will enjoy the hospitality and warmth of our 346 rooms and suites. Spacious yet intimate, this Singapore accommodation is perfect for relaxing after a busy day of getting to know the city. Take in the charming views of quaint shophouses and ethnic shophouses from your room. For your utmost comfort, you'll find a range of handy amenities for all your needs - enjoy the in-room entertainment, which includes cable channels and complimentary in-house movie channels, or share the best of your day with family and friends via high-speed broadband Internet access. Let us pamper you whenever you stay in PARKROYAL's stylish hotel rooms in Singapore. ... more   less 
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Also Known As:
Parkroyal On Beach Road Hotel Singapore
Parkroyal On Beach Road Singapore
Park Royal Singapore
Park Royal Hotel Singapore

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