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Reviewed 11 January 2021

The rooms was clean and very neatly tidy up. the facilities was also ok. Only thing is that they are undergoing some minor renovation and the entrance for those who do not always go there was a little hard for guests to find. They should put more signages.

Date of stay: September 2020
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Review collected in partnership with this hotel
1  Thank tlcclq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessie Tan, General Manager at York Hotel Singapore, responded to this reviewResponded 13 January 2021

Dear Guest,

Thank you for taking the time to share your review, we are encouraged to learn that you enjoyed your recent stay with us.

At the same time, please accept our sincere apologies for the confusion in directions, we appreciate your suggestion to display adequate signages and have notified the department concerned for review.

Thank you again for your patronage and we hope for another opportunity to host you for an improved stay!

Best regards,

Jessie Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2021

After a failed attempt at a staycation at another hotel, we changed to York Hotel with specific requirements of breakfast and better room sizes.
Unexceptional to view on arrival, the foyer is however quite lovely.
They did not disappoint with exceptionally large, well appointed rooms. The bathroom was however, very small which was a shame. Some pictures on other reviews appear to be of updated suites. Given there was next to no one in the hotel, it would have been nice to be given one of these rooms.
Location is excellent and a huge plus us the hotel is very quiet. There is virtually no sound transfer whatsoever which was fantastic.
The rooms and common areas do smell very damp. There is an immediate need to update certain aspects with deterioration and age evident in the suites. A larger TV for the space is needed given the room is quite large. Cleaning under the beds and window sills is needed and probably best to remove evidence of prior guests smoking from the bathroom before the next guest arrived.
Check in was friendly and efficient. Staff were mostly pleasant but we did have a weird conversation with a front desk manager on our return one afternoon when when we were asked why we were knocking on the door of the room next door (we didn't). Not sure what the issue was - perhaps a clearer conversation on this would have helped!
Breakfast was tasty and plentiful but very meaty. The menu form is not clear that even the bread comes with a meat curry. We ordered two eggs but ended up with two plates each of two eggs, sausages, bacon, beans and potatoes. Given we are vegetarian this could have been highlighted on the menu. The only compliant was the cheese was very chemically tasting and was a cheese plate of four cuts of the same cheese.
Worth it for the room size, peace and location.

Date of stay: January 2021
    • Value
    • Location
    • Service
2  Thank Uberstar28
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessie Tan, General Manager at York Hotel Singapore, responded to this reviewResponded 13 January 2021

Dear Guest,

Thank you for your visit to York Hotel Singapore and sharing such a positive review about your recent stay with us.

Delighting our guests with exceptional service, comfort and value is central to the York Hotel experience. We are glad to have achieved those ends during your stay. Your feedback on the eggs and cheese from our breakfast menu are well-noted. We are always looking to improve our current breakfast offering and your feedback for improvement is incredibly valuable to that end.

At the same time, we regret that other aspect of your stay fell short your expectations, particularly the cleanliness of the guest rooms and common area. I have shared your feedback with the respective department heads for rectification.

Thank you once again for your patronage and we hope for an opportunity to have you return soon for a more enjoyable stay.

Best regards,

Jessie Tan
General Manager

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Reviewed 8 January 2021

Thank you York Hotel for this special stay cation experience for me and my family. Please continue with the warm service and this is why you stand out. We hope to go back and still see all the good staff working.

Date of stay: January 2021
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Review collected in partnership with this hotel
1  Thank DG_180318
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessie Tan, General Manager at York Hotel Singapore, responded to this reviewResponded 11 January 2021

Dear Guest,

Thank you for the lovely review and taking a moment to outline how much you enjoyed your stay with us! This means a lot to the team!

We will continue to do our best to ensure your next stay is more exceptional than your last. We look forward to having you back again soon!

Best regards,

Jessie Tan
General Manager

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Reviewed 8 January 2021

Overall good, building looks old and rundown, perhaps a re-painting of exterior would draw more visitors. Food is ok, can have local distinction food or flavors into menu. Asked for a baby cot and was delivered on time, sanitized and baby had a good sleep with no discomfort. Good service.

Date of stay: December 2020
    • Value
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Review collected in partnership with this hotel
1  Thank jiahuiseah2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessie Tan, General Manager at York Hotel Singapore, responded to this reviewResponded 11 January 2021

Dear Guest,

Thank you for taking the time to share your recent stay experience with us! Our team works hard to provide an exceptional experience so we appreciate you letting us know we have exceeded your expectations to that end.

At the same time, we have also taken note of your feedback about repainting of our exterior, and the concerned department have been informed for their review.

Once again, thank you for your patronage and we look forward to welcoming you back soon!

Best regards,

Jessie Tan
General Manager

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Reviewed 6 January 2021

I love the location (very private) as well as the strong shower and the room size! Service is very good too. Everyone is warm, friendly and helpful. Breakfast was not bad. Ordered alcholic drinks from my room and it was very good too!

Date of stay: December 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank SandhyaMaharjan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessie Tan, General Manager at York Hotel Singapore, responded to this reviewResponded 7 January 2021

Dear Guest,

Thank you for leaving us a full-score review on Tripadvisor!

The team is extremely encouraged to learn that you enjoyed our spacious room and felt welcomed by our dedicated team members.

My team and I hope to welcome you back for another enjoyable stay soon!

Best regards,

Jessie Tan
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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