We had recently got engaged and the hotel very kindly upgraded up for free when they heard about it. The staff were very welcoming and the hotel was superbly situated by Orchard Road. Breakfast was around the corner at a local cafe and this was the only disappointing part of our trip as it just wasn't for us.More
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I have previously stayed here and loved it. This time around not so much. The room is good, minimalistic which I do not mind as it is in warm wood and concrete.
I loved the bakery breakfast option last time but upon check in was told it was their last day so that breakfast option was dead in the water. Their first breakfast option doesn’t appeal to us as its in an overheated open busy Asian styled breakfast cafe so we had to buy breakfast elsewhere each day even though we payed for breakfast as part of this, so that did not go down well with me. I felt a bit cheated as I don’t believe the hotel only found out the bakery was closing mere seconds before we got there.
I would have chosen somewhere else had the hotel pre warned us.
The pool area is delightful as always but I won’t be returning for a third time as I was not prepared to eat runny eggs in the heat for breakfast. It was overcrowded and too hot to even consider risking diarrhoea before 10am.
They also badmouthed Booking.com so if they don’t like them don’t have it as an option to book through, simple.
Dear marcpV967FH,
Thank you for your feedback. We are sorry to read that you did not fully enjoy your Lloyd's Inn experience.
We have noted your disappointment with the closing down of Freshly Baked. We understand that the local breakfast experience might not suit every guest and are in the midst of looking for a suitable alternative.
We recommend guests to book directly via our website for the best rates and perks but we apologize if our message came across as unpleasant. We treat all guests equally regardless of which booking platform they booked through.
Nevertheless, it was a pleasure hosting you at Lloyd's Inn Singapore and we appreciate your positive comments on the room and pool area. We hope to have the opportunity to welcome you back in the near future.
Checkin experience was good and staff friendly and welcoming. I reported that a power point wasn’t working and this wasn’t addressed whilst I stayed there. We specifically booked this property as their included breakfast options included a bakery which we have previously used and enjoyed. We were advised on checkin that the bakery was closing on the 1st day of our stay. Now, if we had been communicated this prior to our stay, we would not have stayed here and would have booked elsewhere. The other option was packed every day and we couldn’t get a table as this cafe is also very popular with locals. We were also charged $100 deposit upon checkin. Don’t know why this was $100 as this property doesn’t have anything to charge back to the room. No mini bar or room service. They are just wanting to use our money to earn interest. This money is taken from our account immediately yet we have to wait days to get this money back once we have checked out. They also have an outdoors pantry where you can get ice and buy drinks from a vending machine. There is also a very secluded wading pool and gardens to enjoy. I thought the room layout was good and outdoor shower was a bit uncomfortable due to the hot weather in Singapore. Overall, this was an average stay. We also booked this through an online app called Booking.com which is where we book all of our hotel stays. The pleasant lady at checkout said if we were going to stay next time, to book with them directly and not through an online booking application, as they offer better rates and can guarantee the room type we are booking. Didn’t think that was necessary to say at the end of our pleasant stay with the hotel. That put a bitter taste on our experience and won’t stay at this hotel again.
Dear U7973YTdaveb,
Thank you for your feedback. We are sorry to read that you did not fully enjoy your Lloyd's Inn experience.
We have noted your disappointment with the closing down of Freshly Baked and are in the midst of looking for a suitable replacement.
The $100 security deposit is a common practice for hotels to guarantee for incidental charges. The amount is blocked on your payment card and will be released upon check-out. The amount of time taken to release the funds depends on your issuing bank, we do not earn interest from it.
We recommend guests to book directly via our website for the best rates and perks but we apologize if our message came across as unpleasant. We treat all guests equally regardless of which booking platform they booked through.
Nevertheless, it was a pleasure hosting you at Lloyd's Inn Singapore and we appreciate your positive comments on the check-in experience and our service. We hope to have the opportunity to welcome you back in the near future.
Loves the big garden room it was very spacious and clean. Bed linen smells great and staffs were friendly :D complimentary cookies were very nice as well :) a good place to rest and relax after a Long and hustle week. Hope to be back again!!
Dear Huifangcxx,
Thank you for your wonderful review. It was a pleasure to host you at Lloyd's Inn Singapore and we are glad you had a restful stay with us. We will relay your kind compliments to our team and we look forward to welcoming you back in the near future.
very nice place, minimalist decoration , clean and comfy rooms. the half outdoor shower was a delight. the pool and garden very nice and quite
location not bad, metro station not far.
the service though seems pretty minimalist also, since you don t have breakfast nor other service you feel sometimes it lacks some human touch.
they give you 2 breakfast options, one we liked a lot (killeney Kopitiam), much less the other
overall it s super worth it since the price is very fair , specially for Singapore rates
Dear VTT1,
Thank you for your lovely review on TripAdvisor. It was a pleasure to host you at Lloyd's Inn Singapore and we are glad that you enjoyed your stay and the local breakfast experience.
We are sorry to hear that you find our service lacking due to minimal facilities in the hotel. Nevertheless, our friendly team is always ready to help should you require any assistance during your stay.
Once again, thank you for staying with us and we look forward to welcoming you back in the near future.
My boyfriend and i celebrated our 2nd year anniversary together by going for a stay-cation at Lloyd's Inn. It is by far , one of my personal favorites.
Both the exterior and interior design is appealing with their minimalist and modern , embracing nature at the same time. i really enjoy the view of our room , allowing us to see a patch of greenery and slightly more dense forested area. There was a good amount of sunlight into the room since it was a sunny day. I personally appreciate a brightly lit room with natural sunlight.
Customer service is efficient and professional. The check-in (and check-out) went smoothly. We were shown directly to our room , with a brief mini guide around the room as well. The receptionist staff also dropped off a packet of cookies as a complimentary welcome gift. The room is comfortable with the basic needs all met.
Unfortunately , there was pruning done nearby on the day of the stay thus the slight noise pollution. Otherwise , the location is great with no noise disruption from traffic and walking distance from the somerset MRT station.
The complimentary breakfast is simple but pleasant. The good old traditional taste. I guess the only downside is that you have to walk out of the accommodation premises to the coffee shop , which is fine for us but might not suit everyone. A bit of morning exercise is always good!
Overall , in conclusion based on this experience Lloyd's Inn is definitely worth repeated patronizing. Kudos to the customer service that left us impressed.
We probably will be back for my boyfriend's birthday in December.
P.S. The complimentary cookies are delicious.
Dear Xiyuncloud,
Thank you for choosing Lloyd's Inn Singapore as your choice of accommodation for your special occasion and for taking the time to write us this wonderful review. We are delighted to read that you enjoyed your Lloyd's Inn experience as much as we enjoyed hosting you.
We are happy to hear that you are satisfied with the level of service we provided and we will relay your kind compliments to our team.
Once again, thank you for staying with us and we look forward to welcoming you back in December.
