The very thing about Venue Hotel that impressed me was the wonderful service. I was upgraded to a bigger room because of it's availability, the night and day staff were helpful and friendly. And they were all very happy to help whenever they could.

The room was clean, although i felt a little human touch to it was missing. Unfortunately the it wasn't very sound proof, I was always disturbed to thinking that someone had walked into my room or that I was sharing the room with others. Every water usage, door closing, coughing and brushing of teeth by neighbors could be heard and I wasn't even sure which neighbor it was. It is an old building that was refurbished, and so it was completely understandable despite the confusion and inconvenience. But i was thankful the neighbors i had were not inconsiderate and loud, so it wasn't much of an issue during my stay. Although i can imagine it would be annoying for others.

The room was extremely and not sound proof. We can hear people talking, running and various other noises from the neighbouring rooms. There was no window in the room as well so it felt a little claustrophobic. Apart from that, all basic amenities were present.

i wish to place on record my heartfelt appreciation for all the services that all the staff of the hotel had rendered during my one week stay. having stayed at various hotels i can conclude that the hotel tops them all because of the hospitality of the employees including the cleaners! manager azmi name starts with an "a" and he is certainly an "a" grade performer with his personal attributes like humility and ever obliging nature. special mention must be given to mr zain who because of his observation realised that i needed accommodation on a more than short term basis. finally thanks to front desk ms angel who on behalf of the team hand me a complimentary note & chocolates.