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17 - 22 of 1,395 reviews
Reviewed 8 July 2022 via mobile

The room and common areas were in bad shape and very dirty, the staff was not professional. It’s definitely not a 4 star hotels and the price is totally not worth.
I don’t recommend this hotel since there are better solutions in Singapore at these prices. Stay away from Dorsett Singapore.

Date of stay: July 2022
Trip type: Travelled as a couple
Thank Gio087
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rina Lim, Marketing at Dorsett Singapore, responded to this reviewResponded 12 July 2022

Dear Gio087,

Thank you for your review. We are sorry for the shortcoming of our services and have raised your feedback to the relevant departments to work on improvements. As our valued member, your feedback is important to us and we do hope to be given another opportunity to be of better service to you.

Best regards,
Dorsett Singapore
Management Team

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Reviewed 26 June 2022 via mobile

This property markets itself as 4 star. Sadly anything but. We had 2 a-joining rooms. The hotel and rooms are filthy. See attached photos. Corridor to rooms dirty with rubbish and dusty. Were not cleaned at all during our 5 days. Shower mouldy. Room was not clean with dust and marks on glass doors of bathroom. Someone else’s hair clippings on the bathroom sink. Sheet had yellow stain on it. Cooked Breakfast included but every day it was stone cold.

Date of stay: June 2022
Trip type: Travelled with family
1  Thank NewZealandNZ_on_tour
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rina Lim, Marketing at Dorsett Singapore, responded to this reviewResponded 28 June 2022

Dear NewZealandNZ_on_tour,

Thank you for your review. Your feedback is important to us and we have highlighted them to the relevant departments and our restaurant tenant. We are truly sorry for the shortcoming and will work on improvements to provide a better experience for our guests.

Best regards,
Dorsett Singapore
Management Team

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Reviewed 25 June 2022

The hotel is very well located in Chinatown and easy to connect to anywhere with MRT few steps away.
Staff are very friendly and happy to help. I travel quite often and in SG I always three (easy to go either to West or East of the city)
Dennis is my main contact for all the arrangements when I stay there. Very professional and always great help. Many thanks Dennis. I travel a lot within Asia and I can say you are the best BD Dennis.
So do not hesitate to stay at Dorsett SG

Date of stay: June 2022
Trip type: Travelled on business
Thank JPReview1005
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rina Lim, Marketing at Dorsett Singapore, responded to this reviewResponded 27 June 2022

Dear JPReview1005,

Thank you for your kind review. We are very pleased to hear that you had an enjoyable stay and have delivered your special thanks to Dennis as well. Thank you for choosing us and we look forward to welcome you back again in near future.

Best regards,
Dorsett Singapore
Management Team

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Reviewed 20 June 2022

Make loft room booking via Agoda. Near to date then hotel announced pool under reno and already past cancellation date and can't cancel booking anymore. Worse, room toilet was choke and no other loft room to change and just shortchange at lower value room.

Ask for compensation but proclaim need seek higher management opinions and nothing done.

Total ruined of our staycation.

Date of stay: June 2022
Trip type: Travelled with family
Thank LKY2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rina Lim, Marketing at Dorsett Singapore, responded to this reviewResponded 21 June 2022

Dear LKY2009,

Thank you for your review. We do apologise for your unpleasant encounter during your recent stay. We have brought up the matter to our higher management team for review. and trust that our team will contact you shortly.

Best regards,
Dorsett Singapore
Management Team

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Reviewed 10 June 2022 via mobile

Got a nice deal, so we gave it a try. Location is very good as most attractions are within 15-minute taxi ride. Room was decent but began to look tired. Fridge was very dirty.

Don't expect smiling staff here, especially those at front desk who had never greeted us and seemed to be upset when we complained about room being not ready at check-in time.

Room tip: Room may not be ready at check-in time.
Date of stay: June 2022
Trip type: Travelled with family
Thank tar182
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Rina Lim, Marketing at Dorsett Singapore, responded to this reviewResponded 13 June 2022

Dear tar182,

Thank you for your review. Glad to hear that our location works for you and hope you had a great time exploring the hotel precinct. We apologize for keeping you waiting at point of check-in and have raised your feedback to the relevant departments to work on improvements to serve our guests better. We hope to be given another opportunity to better serve you in the near future.

Best regards,
Dorsett Singapore
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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