Arrived for dinner, without a reservation with guests from the US. The restaurant was fully booked, so we asked to just have a drink at the bar but were told it was closed due to rain. We asked if we could just go up and have a look at the restaurant for 5 mins to see if it was somewhere that we'd like to come for dinner the following night. The receptionist at the ground floor desk dutifully asked her manager upstairs if she could let us up to see the restaurant but the restaurant manager told her not to let us up to see the restaurant. Outrageous and completely disrespectful. Mind you there was no "private party" going on... the manager just couldn't be bothered dealing with us. It's an awful way for any business to treat customers.
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