They have zoomoov! And the kids go crazy over them. Head over to the open space to find them. Clean washrooms and lots of shops including one that sells chocos which seem to heave year long deals!

At 15:14. Sunday 10th feb 19, I used my Delivero app to place an order.
Order number is #1822. And the Texas chicken is the one at Star Vista.

I order a 1 x 3 pieces set
PLUS an a la carte of 1pc chicken
Hence making the total to 4 pieces of chicken.

Right after I placed my order w Deliveroo , I immediately contacted Deliveroo’s Live Chat for help. I want them to request 3 breasts, and 1 drum for me

3 of your staff at Deliveroo tried to help me. But none of them could get to the Texas chicken at the star vista. It’s always an engaged tone , or it goes to a fax.
So your staff told me there is nothing they can do cos no one is picking up the phone there!!!

When delivery came at close to 4pm, to my horror, they had only delivered 3 pieces. ( 1 breast, 1 wing, 1 just chicken ribs w no meat on it?!?!?) They have completely overlooked my ordered for an extra piece of chicken.
Furthermore, there was an option on the app to select if I wanted plastic cutleries or not. And being the environment conscience person I m, I opted for “no cutlery ‘

And guess what? I was sent 2 sets of plastic knives and forks , AND am missing my 1 extra piece of chicken.

Deliveroo says Texas will refund me the money for the missing piece of chicken.
But these dense people at Texas JUST DONT GET IT.
I NEED 4 pieces.
If they cannot deliver 4 pieces , I want them to cancel the whole order.
Concerning the missing piece, what do they suggest I feed a bunch of hungry kids??!

I m beyond disappointed and very angry at how Texas chicken treats their customers. If we r not appreciated, we r most happy to take our money elsewhere.
And I had to pay Deliveroo delivery money for a meal tat was wrong !
What nonsense is tat??
And we were courteous enough to leave a gratituty for the delivery man.

This unpleasant experience leaves all of us in anger.
Why dare they just refund the money for the missing piece without even contacting me. The proper recovery would be to dispatch the missing piece to me ASAP. How dare they assume tat I can make do w 3 pieces. Instead of 4.
How supid is it when they have an option to let customers select if we want plastic cutleries , when they don’t even bother to check our preferences and honor it??

WHAT kind of a company is this anyway?!! It’s already year 2019. There is ABAOLUTLEY NOREASON for all these cock-ups and terrible customer service.

Regards
Katarina tan

Sent from Yahoo Mail for iPhone