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AMOY by Far East Hospitality
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Reviews (1,393)
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Reviewed 15 April 2017 via mobile

From the moment we checked in, everything was great. Brenda from reception helped us exchange money and even walked us to the MRT. She went above and beyond our expectations! Hotel rooms were good and great location. The use of the complimentary mobile phone with calls and maps was a great benefit. Would be back.

Stayed: April 2017
Thank boysfrombrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasFernandez, Hotel Manager at AMOY by Far East Hospitality, responded to this reviewResponded 3 May 2017

Dear boysfrombrisbane,

Thank you for positive review of AMOY Hotel Singapore.

We will definitely extend your kind compliments to our Guest Services Executive Ms. Brenda Koh. It is always a key source of motivation for our associates to be recognized for making a positive difference for our guests. We are also glad that you found location highly convenient and the Handy Smart phone extremely helpful in navigating your way around.

Please do email me at douglasfernandez@fareast.com.sg if I may assist you in directly booking your return visits.

Kind Regards,
Douglas

"Every Journey is an Experience"

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Reviewed 15 April 2017

Charming Place, ran by your friends , it felt like we were being greeted by family we haven't seen in a long time. Small and cozy,gives you a different sense of metropolitan Sinagapore, which by the way you can't escape. Great location , great room...great stay. Denis the manager made everything possible for us to feel comfortable on this once upon a time biddhist temple. If you looking for character and feel at home you should definitely stay there.

  • Stayed: April 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank herbiebar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasFernandez, Hotel Manager at AMOY by Far East Hospitality, responded to this reviewResponded 3 May 2017

Dear herbiebar,

Thank you for your lovely review of AMOY Hotel Singapore.

We are pleased that you enjoyed your encounters with our cordial staff as well as their efforts of our associates in making our guests feel right at home. We are also delighted that you found our location convenient and the rooms of good comfort.

I am also grateful for your compliments on me and certainly look forward to having another opportunity to be of service to you in the not too distant future. On that note, please do not hesitate to reach me at douglasfernandez@fareast.com.sg for your future visits.

Kind Regards,
Douglas

"Every Journey is an Experience"


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Reviewed 14 April 2017

Our stay was for 8 nights whilst visiting family.
Location is perfect a few steps from the spotless and amazingly easy to use MRT - a must to get around town cheaply and fast.
Had third floor Double deluxe room
Not a western chain but a charming quaint conversion of a temple...complete with museum ( which the staff are very proud to talk you through the history)
Exceptional customer service - nothing was to much trouble.
Exceptional cleanliness.
Exceptional extras were included. Free wifi, freehandy phone, free minibar, free breakfast, gallons of water provided before and after days out, free car with chauffeur picks up and drops off from Changi airport, advise and personal maps given for recommended trips....I could go on.....
Slight irritation - with a longer stay there was little storage (wardrobe) space to hang clothes.

Room Tip: Double deluxe third floor was good
  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank DebbiF814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasFernandez, Hotel Manager at AMOY by Far East Hospitality, responded to this reviewResponded 21 April 2017

Dear DebbiF814,

Thank you for giving us the opportunity to have extended our hospitality to you during your stay of 8 nights with us.

We are delighted that you found our location and especially the proximity to the train station to your convenience. We are also pleased that the upkeep and comfort of our rooms was to your satisfaction. Our room inclusions like wifi access, Handy Smart phone, minibar refreshments and breakfast offerings among others are always well appreciated by our guests and we are happy that this served you well too.

The AMOY team hopes to welcome you back again in the near future and should you require any assistance with your future booking, please feel free to email me at douglasfernandez@fareast.com.sg.

Kind Regards,
Douglas

"Every Journey is an Experience"

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Reviewed 11 April 2017 via mobile

I chose this hotel based on the reviews on trip advisor and I have no hesitation in saying that the kindness and superb service of this hotel is 100% genuine.

We were met on arrival by their driver having prearranged collection. We had a ride around downtown Singapore which was great to help us get our bearings. He gave us some tips on what to see, eat and photograph which was very useful!

We had a welcome party on arrival who gave us a tour, took our bags and provided a much needed drink. The room was spotless and the free extras a lovely touch. We were there for a special birthday and the towel birthday cake was a nice surprise! Not to mention the cakes they left us!

Whilst there for 9 days, we used the free Handy phone which was a godsend. We booked two attractions through the phone which was really easy and had no problems.

The minibar, free, was well stocked and we used the drinks and snacks everyday.

The breakfast wasn't amazing but not awful and fine for our needs. Some kaya toast would be a great edition! (A must try whilst Kn Singapore)

We had an issue with the bathroom light turning off but they repaired that the following day.

The lights on the steps in our room could not be turned off which I assume was for safety reasons but easily solved with a bin and a suitcase!

The best thing about the hotel is that it is right next to the metro station which made moving about Singapore very easy. You can't go wrong with the metro.

I would not hesitate in staying there again.

Thank you for such a memorable trip.

Stayed: January 2017, travelled as a couple
1  Thank lozzi47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasFernandez, Hotel Manager at AMOY by Far East Hospitality, responded to this reviewResponded 21 April 2017

Dear lozzi47,

Thank you for your wonderful review of AMOY Hotel Singapore.

We are elated to have fulfilled your expectations on the basis of similar TripAdvisor reviews describing the dedicated service levels of the team as well as the genuine care and hospitality shown.

We are also delighted that to read that your affable chauffeur provided reasonable recommendations on what to do in Singapore on the journey to the hotel. It is a joy to read of your appreciation for the birthday cake and amenities prepared in view of the special occasion. Many guests have commented favourably on the close proximity to train station as well as the our offerings like the Handy Smart phone and minibar refreshments - we are pleased that this served you well too.

Your suggestions on the local breakfast delicacies like kaya toast will be shared with our Executive Chef of Dean and Deluca for his review.

The AMOY Team warmly welcome another opportunity of being of service to you once again. Please feel free to email me at douglasfernandez@fareast.com.sg should you require assistance in booking your next stay.

Kind Regards,
Douglas

"Every Journey is an Experience"

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Reviewed 7 April 2017

We stayed at AMOY twice lately on our way to and from New-Zealand. Everything was great (perfect location, excellent room, wonderful service, yummy breakfast at Dean & Deluca.... etc.), but the most important thing is the unique care and the personal treatment we received from people that really care about you, that understand your needs and serve you accordingly.
Free limousine to and from the airport, complementary drinks at the rooms, guidance about the city rtc. are all great, but the hotel manager Mr. Leo Douglas and his team surprised us with much more:
We formally checked out around noon time, but our flight was a late night flight, so they offered us a room to refresh ourselves (having a shower and resting) at the evening for that purpose FREE OF CHARGE !!!
One evening we came late after a long flight, so being tired we preferred to go to sleep rather than going out for dinner. After half an hour a knock on the door and amazing street food (chicken sate + souse) has been brought to our room. No, we didn't ask for it and they insisted and refused us to pay for it.
Very unusual. Needless to say that our loyalty to AMOY is granted.

  • Stayed: March 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank shalomnachshon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DouglasFernandez, Hotel Manager at AMOY by Far East Hospitality, responded to this reviewResponded 20 April 2017

Dear shalomnachshon,

Thank you for giving us the opportunity to have extended our hospitality to you during your two visits to Singapore.

We are overjoyed that the convenient location, comfortable rooms and delectable breakfast from Dean and Deluca served you well. We are also happy to read of your appreciation for the transfers to and from the airport, in room refreshments and city tours.

It is indeed a sheer delight to learn that our team ensured that your stay was made even more memorable with our gestures. Your compliments for us will definitely go a long way in motivating us to further heights.

We warmly welcome another return visit from you in the near future. I am contactable via email at douglasfernandez@fareast.com.sg if I may be of any assistance in directly booking your next stay.

Kind Regards,
Douglas

"Every Journey is an Experience"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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