Loved their vintage room style and lobby room. Room was great, spacious and cooling. Customer service was awesome. A lady named Kimberley explained to me in clear detail about checking in, swift and simple. Senior Guest Services Assistant Derek Tan and another staff called Firdaus went for the extra mile and asked how's my stay and breakfast too. Will definitely come here again More
Expedia.com
Taking safety measures
Expedia.com
Booking.comTaking safety measures
The past three months have seen us hotels hopping in a staycation craze and AMOY is one of them, alongside bigger names such as Shangri-La, Fairmont, Sofitel, PanPac and ParkRoyal. However AMOY managed to beat all of these big boys hands down with her personalized services and I now understand why she was ranked 11th in the TA travelers ranking.
AMOY is a boutique hotel with a rich Chinese characteristics and heritage. It is also very unlike the big chain hotels that we have been to and our stay was refreshing and a great recharge. My kiddo refers her as the “Chinese hotel” and was sharing this enthusiastically with his grandparents.
The biggest assets of AMOY is still its staff and their services. Not only will staff do their best to ensure a comfortable stay for their guests, they are also prepared to go out of their way to accommodate guests needs.
During our stay there appeared not to be a lot of guests at AMOY and we hope that fellows Singaporeans could start noticing this hotel, stay over and in turn keep her going.
Next, I will touch on a couple of points that AMOY could have done better, namely the air con and the day curtain. In our room the air con appeared to be in urgent need of servicing as the room was still relatively warm, despite lowering its temperature, and I have to take a cold shower before I managed to fall asleep. The next afternoon, water started dripping from the air con unit and based on my personal experiences with the air cons at home this is due to overdue maintenance or servicing.
Lastly, after switching off the lights, the room was still relatively bright as our room is located next to the mall. While it did not impact our sleep as we are relatively used to this, it may impact other guests.
On an overall basis, will rank this hotel 4.5 stars.
Dear trvkaki,
Thank you for taking your precious time to share with us your feedback.
We are delighted to know that your recent stay with us has been wonderful. AMOY is all about personalized service and warm hospitality. The team is glad to know that they have contributed to ensure it was a great staycation for you and your family.
Nevertheless, I am disheartened to know that some areas that did not meet your expectations.
I am glad to have separately reached out to you via email to address on those areas concerned.
Looking forward to welcoming you back in the near future.
Warmest regards,
Fahmi Karim - Hotel Manager
"Every Journey is an Experience"
The AMOY crew were warm, helpful and genuinely friendly. The hotel has such a unique heritage and location, which was the reason why we selected it. But the lovely service and tasty breakfast made our staycation so much more enjoyable.
Thanks to Derek for helping me retrieve an item I carelessly left behind.
Dear chiahow28,
Thank you for taking your precious time to share this lovely review on TripAdvisor.
I am delighted to know that you have enjoyed your recent stay. Derek is thrilled to receive your kind compliments. This will definitely motivate us to keep doing more for our guests.
We look forward to welcoming you back in the near future.
Cheers,
Fahmi Karim - Hotel Manager
"Every Journey is an Experience"
I booked a stay at AMOY last weekend from 30-31 Jan to celebrate my boyfriend's birthday/staycation and it was really one of the best experiences we ever had! The service was amazing starting from check-in where the receptionist was really lovely sadly I didn't get her name but please convey my thanks to her! They also prepared something special for my boyfriend even though I only mentioned that it was his birthday briefly in the Agoda chat and to my surprise they actually had some treats for him! And also special thanks to Derek who waited for us at the lobby to hand us the treats and also to Bryan for bringing up breakfast to our room. I would definitely recommend staying here because 1. the beautiful interior 2. tons of cool cafes nearby 3. the staff here really pay attention to their guests and go the extra mile! Thank you for making our stay such a pleasant one from check-in to check out , we can't wait to be back!
Dear tkynat23,
Thank you for taking your precious time to share your lovely review with us on TripAdvisor.
I am delighted to know that you have enjoyed the recent stay to celebrate your boyfriend's special occasion. AMOY is all about personalized service and warm hospitality.
Ramzanah, Derek, and Bryan are thrilled to know that they have contributed to your wonderful stay. Your kind words would definitely motivate us to do better.
We look forward to welcoming you back in the near future.
Cheers,
Alvin Teo - Hotel Manager
"Every Journey is an Experience"
Generally we are happy with our staycation and pleasantly surprised by the surrounding on our own Singapura Teluk Ayer area. Certainly felt touristy for us to explore our own neighbourhood.
Pros:
1. Warm and sincere hospitality. Consistent throughout all Far East establishments. Bravo to that.
2. Breakfast with Genius Central... certainly more can be worked together with the fine chefs. Breakfast options were plenty and coffee was nicely prepared.
3. Thank you to kind lady staff for going beyond in helping us to get milk for coffee in the evening as hotel had ran out of creamer and milk.
4. Kudos too to Derek for his sincerity and hospitality. Far East must be doing something right with training and hiring people with right passion for the industry.
Improvement areas:
5. Our sharing on the noisy aircon wasn’t to ask for late checkout or any other freebies, the gesture was truly appreciated.
6. We understand the thoroughness of housekeeping team in prepping room quickly, however do take your time as I’m sure we guests can understand to wait a bit longer while rooms are properly cleaned and sanitized.
Otherwise do keep up with the great work.
Stay safe to all staffs at Amoy.
Dear seb_julian,
Thank you for taking your precious time to share your stay experience on TripAdvisor.
While I am delighted that you have enjoyed your staycation, I regret to know that there areas that did not meet your expectations.
Nevertheless, I am glad to have separately reached out to you via email to address on the improvement areas mentioned.
I look forward to welcoming you back in the near future.
Cheers,
Alvin Teo - Hotel Manager
"Every Journey is an Experience"
Stayed at Amoy from 26th to 27th and the hotel staff Bryan and Derek made me feel welcome from start to finish, from a swift check-in (not typical for these post-covid times) to addressing any concern I had promptly, providing assistance for every concern I had, even coming to the room to address any concerns. The welcome drink was unique and the staff provided refills without any prompting. That's not even taking in account how beautiful the hotel itself is with a clear sense of culture and tradition throughout the space.
Dear tokweiyuan,
Thank you for taking your precious time to share your recent stay experience on TripAdvisor.
I am delighted to know that Bryan and Derek had contributed to your wonderful stay. AMOY is all about personalized service and warm hospitality. Your kind words motivate us to do even better.
We look forward to welcoming you back in the near future.
Cheers,
Alvin Teo - Hotel Manager
"Every Journey is an Experience"
