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“Waiting staff need to smile more”

The Bank Bar + Bistro
Ranked #2,802 of 11,489 Restaurants in Singapore
Price range: US$15 - US$35
More restaurant details
Restaurant details
Good for: Bar Scene
Dining options: Dinner, Breakfast, After-hours, Reservations
Description: The Bank Bar & Bistro is a stylish contemporary bar and eatery located at the heart of CBD area. A perfect place for social or business gatherings.An all-in-one drinking & dining venue to the discerning business crowd. A beautifully designed seamless space that houses the bar and dining areas.The venue is ideal for corporate events.A private lounge can be reserved for business entertainment and discussions.An extensive menu offers international & western cuisine.Happy Hour from 11.00 am to 8.00 pm Monday - FridayHappy Hour all day on Saturday & Sunday
Reviewed 27 December 2016

Been to the Bank Bar for lunch a few times and during the most recent visit, I came to the realisation that the waiting staff don't really smile at all. They give the impression that it's a chore serving their customers. At times, I wonder why is the "culture" and attitude towards customers so different from one place to another. I've been to places who absolutely get it right and they make the customers feel warm and welcome. Don't get me wrong, I'm not referring to fine dining places but more the casual dining or cafe/ bar type places. While the food here ain't bad, 99 out of a 100 times I would choose to dine at a place where I feel more welcome.

Thank Blue_Man_Alejandro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBankBarManagement, Public Relations Manager at The Bank Bar + Bistro, responded to this reviewResponded 11 January 2017

Dear Zefri_Alejandro,
Thank you for taking the time to provide us your feedback; it's always through customer feedback that we are able to monitor and develop our service further. We'd like to take this opportunity to express our most sincere apologies for the shortfall in service you experienced with us. Providing a warm and welcome service to all guests is our top priority. We will definitely be increasing customer service training to our team members to provide a pleasant dining experience with us.

Once again thank you for sharing your feedback with us and we hope to have you back for a memorable dining experience.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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19 - 23 of 77 reviews

Reviewed 4 December 2016 via mobile

My husband and I wanted to grab a beer and a bite to eat at a fun low key bar. He found bank bar online and we were pleasantly surprised! Has a homey feel, the food was delicious for bar food and the happy hour beers made for a fun afternoon. Would definitely recommend.

Thank Andrea N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBankBarManagement, Public Relations Manager at The Bank Bar + Bistro, responded to this reviewResponded 8 December 2016

Dear Andrea N,
Thank you for taking the time to drop us your kind compliments! We are exhilarated to receive such a positive review. We'll be sure to convey your compliments to our team. Thank you and we look forward to having you back with us!

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Reviewed 13 November 2016 via mobile

Bank bar is easy to find.  Short walk from the Raffles place exit J MRT station exit.  Brunch looks good.  Extensive bar menu.

Good place for a date or beers with friends.

Service is Ok.  The time I went, there was a private event which took over 1/2 the place.

Thank roamingtheworld2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBankBarManagement, Public Relations Manager at The Bank Bar + Bistro, responded to this reviewResponded 16 November 2016

Dear Roamingtheworld2,
Thank you for taking the time to drop us your kind compliments. We look forward to having you with us again for good food and great drinks!

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Reviewed 30 October 2016 via mobile

Great bar, lots of atmosphere could be a bit faster on serving but a fun place anyway. Good stop after lau pau sat

Thank Anthony B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBankBarManagement, Public Relations Manager at The Bank Bar + Bistro, responded to this reviewResponded 2 November 2016

Dear Anthony B,
Thank you for taking the time to drop us your kind compliments! We are exhilarated to receive such a positive review. We'll be sure to convey your compliments to our team. Thank you for your support and we look forward to having you with us often!

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Reviewed 28 October 2016 via mobile

I live exactly above this bar and I feel like home every time I go there . Food is nice and tasty and beer is good. Very central location, good to enjoy sport exhibition on TV . They have also a nice small room for the little kids . If you happen to be around the CBD are please stop at the bank !

Thank ChiccoDellaGiovanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheBankBarManagement, Public Relations Manager at The Bank Bar + Bistro, responded to this reviewResponded 2 November 2016

Dear ChiccoDellaGiovanna,
Thank you for taking the time to drop us your kind compliments! We are exhilarated to receive such a positive review of our food and beverage. we'll be sure to convey your compliments to our team. Thank you for your support and we look forward to having you with us often!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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