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All reviews tanjong pagar mrt station maxwell food centre rooftop bar business district club room walking distance to chinatown modern hotel free wifi water pressure business trip hawker centre convenient location min walk rooms are spacious rain shower mobile phone
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Reviewed 3 weeks ago via mobile

Had a lovely stay here at the Carlton. On our arrival we were given an upgrade to a studio room which was exceptional clean and spacious. We found the staff were very helpful and went out of their way to help us with anything we asked for. Would definitely stay here again as the location is brilliant with the Raffles and Chijmes just across the road.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank James0468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 2 weeks ago

Dear James0468,

Thank you for taking the time to write this 5-star review! We are glad to hear that you have enjoyed the Carlton City Experience thoroughly and we look forward to welcoming you back in the near future!

Carlton City Hotel Singapore

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Reviewed 3 weeks ago via mobile

We checked in after 27 hours of flying and were whipped. We got to our room and there was a small issue. Even though it was the middle of the night the desk person (effendi) did all he could to help. The next morning, as we were staying for 3 days, the manager jumped in and changed our room, plus added no charge breakfast and club level for the rest of our trip. His name was Mr. Hardi and he did not need to do this. He was great. Overall the rooms were excellent, the food very good, and location fantastic. The price was resonable for the area. Would recommend.

Date of stay: March 2019
Trip type: Travelled as a couple
Thank Doubledimempm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 2 weeks ago

Dear Doubledimempm,

Thank you for taking the time to write us this wonderful 5-star review! We are delighted that you have enjoyed the helpful service by our Front Office team. We will be sure to pass on your compliments to Effendi and Hardi, and we look forward to welcoming you back soon!

Carlton City Hotel Singapore

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Reviewed 3 weeks ago via mobile

Stayed for two nights for work. Great location. Great facilities. Wifi had good range around the hotel which was very ideal, no connection issues from the lobby to the sky bar and walking along the hallways.

Walking distance to markets and restaurants.

The room is very cozy, it has everything you need including a bath tub. Minibar could have been a little more filled but that wasnt an issue for me.

Breakfast was ok, it had everything you can ask for in a buffet setting.

Date of stay: February 2019
Thank LmacMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 3 weeks ago

Dear LmacMelbourne,

Thank you for taking the time to share your review on TripAdvisor! It is our pleasure having you stayed with us, and we are glad to hear that you have enjoyed an overall positive experience. We look forward to welcoming you back when you next visit Singapore!

Carlton City Hotel Singapore

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Reviewed 4 weeks ago

The whole concierge Team of Carlton City Hotel is Great
Today I Met Haarun very friendly helpfull member sees the help needed before you know it yourself
They help you with directions,best ways,best
locations.
Just fantastic.thanks for a Great Stay.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank Singapurfan19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 3 weeks ago

Dear Singapurfan19,

Thank you for awarding us a 5-star review on TripAdvisor! We are pleased to know that you have been well taken care of by our Concierge Team and will be sure to pass on your compliments them. We definitely look forward to your next visit!

Carlton City Hotel Singapore

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Reviewed 15 February 2019

Stayed in this hotel a few nights with friends and there are many areas it can improve on. The walk in shower doesn’t block water well so often times it gets the floor wet and slippery. The water tap control is too loose so when lifting to get water, the control handle falls down right away. There’s squeaky sound on closet doors so it can be bothersome at night. The blinds not blocking the sunlight 100%. Always long queue for breakfast. They opened another room to accommodate more guests for breakfast, but the coffee machines outside was not turned on. Even in the main area, many time the coffee machines run out of milk. Ketchup is used up without refilling. Bakery food not great. Swimming pool no changing room. If I wear the disposable slippers to the pool, the chairs are very close to the pool so the slippers got wet. The pool also run out of towels and hard to get staff for help because there is no staff at all.

On the plus side, the concierge staffs are great. Location is good near MRT. Room lighting controls are good and bright. Sleep quality is okay.

Date of stay: February 2019
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank 0011100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarltonCityHotelSG, Guest Relations Manager at Carlton City Hotel Singapore, responded to this reviewResponded 5 weeks ago

Dear 0011100,

Thank you for taking the time to share this review with us. While we are glad to learn that you have enjoyed the convenience of our locale and service of our concierge staff, we are sorry to hear about the the other inconveniences and observations that have been mentioned. We pride ourselves with maintaining consistently positive quality of our facilities and service standards, and the comfort of our guests is our top priority; hence your feedback is of utmost importance to us. If it is possible, we would appreciate it if you could reach out to us privately so as to help us make your next stay with us a better one. Again, please accept our sincere apologies for this matter. We do hope that you would give us an opportunity to improve your overall impression of the hotel.

Carlton City Hotel Singapore

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