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“Excellent customer service”
Review of The Black Swan - CLOSED

The Black Swan
Price range: US$8 - US$76
More restaurant details
Restaurant details
Dining options: After-hours, Reservations
Neighbourhood: Central Area/City Area
Description: Set in a 1930s landmark in the CBD, The Black Swan injects fresh glamour and life into an otherwise cold and mechanical district. The glorious Art Deco-style institution pays homage to New York’s canonised steakhouse trope, offering a grand expression of chophouse classics paired with an inspired winelist. An alluring amalgam of restaurant, bar and urban respite, The Black Swan’s extensive dining experience includes a lush alfresco garden patio, on top of an exceptional private dining experience in the bank’s former vault. The Black Swan’s intimate mezzanine lounge, The Powder Room, specialises in theatrical craft cocktails that hark to the free-spirited revelry of old-world drinking institutions. The restaurant was awarded Tatler’s Best New Restaurant of the Year in its first year of opening.
Reviewed 7 June 2016

Was here last monday for a couple of drinks and bar snacks after a long day at work. Decent ambience, coupled with good music. Food/drinks are on the pricier side compared to other restaurants. Enjoyable evening due to the service provided by the waiter on duty. Waiter displayed commendable service by being courteous and prompt. His name was "ming" if i recall correctly( No name tags).

Date of visit: June 2016
    • Value
    • Service
    • Food
Thank 163kennys
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
thelobeholdgroup, Manager at The Black Swan, responded to this reviewResponded 13 June 2016

Dear Kenny S,

Thank you for your kind words about The Black Swan!

We are particularly proud that you found Ming, especially awesome who is known for his hospitable & courteous service.

We look forward to welcoming you back in the near future!

Best regards,

Carol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (483)
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307 - 311 of 483 reviews

Reviewed 4 June 2016 via mobile

Had actually sent them the below via email as feedback but, their email address is down. Decided to share this on tripadvisor then.

I've been patronizing Black Swan since 2014 and what makes me return is the consistent quality of food and service. Today was the 1st time that i experienced a different dining experience.

Service
1) when shown to our table, staff did not pull out the seat for me (i'm sure you'd agree that even staff from mass restaurants e.g. Ichiban, swensens pull the seat for the female guest)

2) staff did not offer to place the napkin on my lap

3) the reservation card wasn't taken away from the table

4) when the bill was given to my partner, typically the pen would be ready and after signing the bill, the staff would pass the diner's copy and card to the customer. This did not happen on this visit.

Food:
1) i ordered my usual choice, barramundi. Previously the dish would be served with this thin cracker-like garnish, but this time there wasn't any. The papaya and pineapple salsa used to be light and appetizing, today's was more spicy and oily than usual. Barramundi was also slightly firmer than usual, probably overcooked.

2) chocolate dome. We never fail to order this dessert and we were initially impressed that it was served almost immediately after our mains were cleared. I later realized the cake seemed to have somewhat melted and started to "sweat", and the plate wasnt cold (it usually is). Probably it was prepared and left outside while waiting for the mains to be cleared, which obviously shouldn't be the case.

I'm not particular about all the above, some doesn't even matter to me eg the napkin. However, i wanted to highlight the number of differences that i have encountered this evening, compared to the past dining experiences.

Date of visit: June 2016
Thank 756sheenal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
thelobeholdgroup, Manager at The Black Swan, responded to this reviewResponded 13 June 2016

Dear 756sheenal,

Thank you for taking the time to leave us a review.

We are sorry you did not enjoy your experience at The Black Swan.

We would be glad to hear more at your experience and would appreciate it you could get in touch with us at 8181 3305. We are saddened to hear that your experience with The Black Swan, was dissatisfactory and incongruent to our usual standards.
We have taken the appropriate steps to mitigate the situation, as we too, share no joy in your unfortunate plight.

We hope that this isolated incident will not impair your decision to return to The Black Swan and we look forward to having another opportunity to create a fonder memory for you.

Yours sincerely,

Carol

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Reviewed 2 June 2016 via mobile

Located in one of the last surviving pre war buildings near Raffles Place, this place has a nice buzz from around 5pm till early evening.
Good selection of spirits, wines and cocktails but limited selection of beers on offer.
You will need deep pockets either way.
Probably best to avoid the happy hour oysters on offer as I've seen more meat on a Butchers pencil

Date of visit: June 2016
Thank BigDeeDubya
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
thelobeholdgroup, Manager at The Black Swan, responded to this reviewResponded 6 June 2016

Dear BigDeeBubya,

Thank you for your valuable feedback.

We're glad you love our space as much as we do. The historic Art Déco building really showers The Black Swan with some Great Gatsby glamour!

Please know that food standard is our priority, and that your feedback has been shared with the rest of the team.

We hope that we'll get the opportunity to serve you again soon!

Best regards,

Carol

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Reviewed 31 May 2016 via mobile

Table of 4 with booking on a Tuesday. We came for the oyster happy hour --> oysters were sold out.
Then during dinner:
We ordered first bottle of wine. Waiter said ok. He came back after 5 minutes saying it was sold out. We ordered a different wine from the expensive wine list. Waiter said ok again. He came back again 5 minutes later saying it was also sold out! We then learnt that the 4 less expensive wines were all sold out!!
We finally ordered a third bottle, a 2010 Saint Joseph. The waiter came back after 5 more minutes with a 2013 bottle...
This is unacceptable considering the price paid.
Food is average. Place is nice and lively but definitely not recommend the place to anyone. Big disappointment.

Date of visit: May 2016
Thank larveiller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
thelobeholdgroup, Manager at The Black Swan, responded to this reviewResponded 2 June 2016

Dear larveiller,

Thank you for posting your review on TripAdvisor.

We are sorry to hear about your dissatisfaction with our wine availability and selection.

We would like to investigate this unpleasantness further and would truly appreciate it if we could hear more from you at 8181 3305.

We hope that this outlier experience will not lead you to write us off as a potential dining destination and look forward to making your next visit a memorable one.

Yours sincerely,

Carol

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Reviewed 29 May 2016 via mobile

Had a wonderful dinner with a Friend from oversea! Was recommended to try the crab salad which was refreshing, their steak tartare is favor full, escargot nicely done and for mains we had the pork chop- nicely cooked and succulent and juicy. We had the haricot bean and artichoke which are both cooked just right! Overall an enjoyable meal with the right price!! Will be back again!

Date of visit: May 2016
Thank TheVinesNBranches
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
thelobeholdgroup, Manager at The Black Swan, responded to this reviewResponded 30 May 2016

Dear TheVinesNBranches,

Thank you for your continuous support of The Black Swan!

We are pleased to know that you had a fantastic time dining with us.

We would love to see you at The Black Swan in the near future, until then, have a nice day!

Yours truly,
Carol

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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