Nice hotel in Central Singapore very convenient location subway ,taxi stand and local bus station all facilities is less than 50 meters from hotel room are small for triple occupancy house keeping is good wifi is good little India and bugis area are walking distance. More
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Booking.comCheck in here in V hotel becoolen , the room Wi-Fi is good and clean! Service from staff Jason is wonderful, polite and kind. Will recommend all my friends to stay here when they visit Singapore. Thank you for the good stay
Dear Wencheng 2022,
Thank you very much for sharing your generous feedback with us on TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.
We appreciate your kind comments and it is certainly that our pleasure to hear that you had wonderful stay with us and you love our clean rooms and facilities as well as the services provided by our attentive staff, special shout-out to our colleague Jason!
Feedbacks from our guests are always valuable for us. This encourages us to deliver the best service. Our staff will do their best to fulfill your needs for your next stay.
Once again thank you very much for staying with us.
All of us at V Hotel Bencoolen are looking forward to welcoming you back again in the near future.
Sincere Regards,
Philomena
Location is good. Two metro stations are at walking distance but the room and bathroom size is too small that you will hardly able to even walk. There is no place for keeping luggage, no side-table with bed for keeping handy things like mobile, specs, wallet etc. No switchboard near bed to charge your electronic gazettes. Room size is around 10 X 10 Square Feet and bathroom size is 7 X 3 Square feet. So if you are planning to stay alone then it may be ok but for family its highly NOT recommended.
Dear Odyssey34247758267,
V Hotel Bencoolen appreciates the time taken to review on your recent stay here with us.
While we are pleased to know that you have found convenience in our location to benefit your travel, we are sorry to learn that our room size were not up to par with your standards.
Do note that we do have slightly bigger room types which might cater to your needs such as our Premier Queen Room or our Triple Room, perhaps you may wish to consider these rooms on your next visit.
With this we hope to be given the opportunity to be of service to you again in the near future.
Sincere Regards,
Philomena
first time checking in to V hotel Bencoole, the location is very good with 2 big shopping mall is near to this hotel. just a 10mins walk to the malls.
staff Jason is very friendly, service is great!
will come back if i ever visit singapore again.
Dear Grace,
Thank you very much for sharing your generous feedback with us on TripAdvisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations.
We appreciate your kind comments and it is certainly that our pleasure to hear that you had wonderful stay with us and you love our convenient location as well as the service provided by our attentive staff, with special mentions to Jason, rest assured your compliments to him will be reached.
Feedbacks from our guests are always valuable for us. This encourages us to deliver the best service. Our staff will do their best to fulfill your needs for your next stay.
Once again thank you very much for staying with us.
All of us at V Hotel Bencoolen are looking forward to welcoming you back again in the near future.
Sincere Regards,
Philomena
An extremely mediocre hotel. Rooms are quite small. First hotel I have seen in my life which doesn’t have toilet paper in the room and we need to ask for it. And when I asked, they didn’t give me a toilet roll but a box of thin toilet tissues!
Room cleaning only happens on alternate days. The big issue with that is the garbage that accumulates when you order food in the room.
Staff are not very polite. To give a basic example - When checking out I asked for the invoice; it is basic courtesy to put the invoice in an envelope and not just give the basic invoice. That’s exactly what happened and the staff (Jason) didn’t even have the courtesy to apologise.
Overall a disappointment. Not coming back again!
Dear Food&TravelLover,
V Hotel Bencoolen appreciates your time taken to provide a review on your recent stay here with us.
First and foremost, do accept our sincerest apology for the lapse in service provided by our colleague to have cause you much inconvenience.
We have taken the liberty to replay back the CCTV footage during your time of check out for our own internal investigation and have seen Mr. Jason issue you an envelope, perhaps after you had requested for it. Mr. Jason is one of our best service staff, therefore we have to be fair in our judgement as well. Nevertheless, Mr. Jason has been re-briefed to ensure all guests are asked if they require an envelope upon issuing of invoices.
We hope this one off incident does not hinder your decision to re-visit us again. Once again, thank you for your review and have a good day ahead.
Sincere Regards,
Philomena
Good location and reception staff nice but nothing else good to say, room tiny not enough room for 2 suitcases it’s so small you can’t open bathroom door if anything on the floor. Black mould, leading to horrible chest cough so can only imagine how filthy aircon is. Water left a rash all over my daughter smelt like depilatory cream, covered up with urinal thing hung under the sink we had to lock it in the safe was so disgusting.. towels and bedding changed daily but nothing else same dirty cup left for full 5 days and floor covered in sand just horrible.
Dear Nicole H,
Thank you very much for staying with us and taking the time to detail your experience at V Hotel Bencoolen.
We are most concerned to hear of your disappointment during your stay with us and we wish to extend our sincere apologize to you. The management and staff give a great deal of thought to fulfill the needs of our guests and to always strive for improvement of our overall high standard of service.
We are very sorry to learn of the failure in cleaning service by our team. We assure you that your complaint will be handled in a strict and serious way to ensure that these kinds of matters will never happen again.
For the bright side we are pleased to know that our location was convenient and reception staff were nice.
While we understand that your stay was not satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. We look forward to serving you again in the future. Do email me personally at philomena@wwhotels.com and I shall personally see to the arrangements for your next stay with us.
Sincere Regards,
Philomena
