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Dianne B
Hervey Bay, Australia

BEWARE - Do Not Stay at this Hotel

1.0 of 5 bubblesReviewed 16 May 2020
My friend and it had booked and pre-paid for our accommodation prior to leaving Australia but on check-in were informed that we would have to pay an additional $50 a night to cover incidentals but were then informed that this was not necessary. We were then allocated rooms on the 8th floor of the hotel which were disgraceful to say the least. The room was old, dilapidated, dirty, stank and the entrance door had obviously been broken into as the lock was hanging off. I won't even begin to describe the bathroom which was disgusting. And why the request to pay for incidentals as there weren't any! Totally unacceptable so my friend and I complained to reception and were allocated much better rooms on the 16th floor. The only other thing to mention is don't expect to get a lift in a hurry as the hotel without going into ethnicity is full of rude people who just barge in front of you and generally have no manners whatsoever. Avoid this hotel it is a disgrace and definitely not 4 Star!
Date of stay: June 2019
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
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Reviews (5,247)
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Traveller rating
977
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All reviews sky lounge city hall mrt clarke quay marina bay central location excellent location walking distance buffet breakfast club room late check orchard road shopping raffles mall australia
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222 - 227 of 5,247 reviews
Reviewed 29 March 2020

I hate leaving bad reviews, but I really was disappointed about this hotel given the cost. The location is good as it is centrally located and close to metro and other major attractions, but the rooms are not impressive. The bed was comfortable. The biggest mistake we made was prepaying for the breakfast buffet. This needs a huge improvement. The food was no better than a Marriott Courtyard hotel. It was pretty obvious the fruit was canned fruit. I highly suggest to save your money and go to one of the many places near the hotel. I also felt like I was being forced to eat at the sky lounge as we were "given access". The view is spectacular, but it's really "access" to the restaurant where everything is overpriced.

Date of stay: March 2020
2  Thank Em A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 March 2020 via mobile

Stayed here for two nights , we have stayed here previously years back and thought our room was tired looking it was quite small but had everything you needed . The staff were helpful even whilst going through the covid 19 crisis. The location is good across the road from the metro station and an easy walk to Clarke quay , sun city and a 25 minute walk to gardens on the bay.

Date of stay: March 2020
2  Thank 854annn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 March 2020 via mobile

Hotel is in a good location. Food court very near. Recommend that guest get access to the Sky Lounge. Nice pool. Reception is on the first floor but this presents no problem.

Thank you to Assistant Duty Manager, Melvin, for ensure our stay was pleasant.

Date of stay: March 2020
Trip type: Travelled with friends
3  Thank DavidNSWAUS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 March 2020

My partner & I stayed here for our 3 night stopover on the way home to Australia after a tour of Vietnam. From the moment we arrived at the check-in counter we felt valued. I'd left my phone on the airport shuttle but they very quickly contacted the shuttle company & I was reunited with my phone within the hour. As an Elite Member, our Deluxe room that we'd paid for was upgraded to an Executive room. It was perfect for us. It wasn't the biggest room, but it was big enough for us. The bathroom was quite spacious, with separate bath & shower. The real feature of the room though was the view. Our window overlooked the National Gallery & we had spectaular, picture-perfect uninterrupted views of the Marina Bay Sands complex, Theatres on the Bay, the Singapore Flyer & the city skyline. We could even see some of the supertrees in Gardens By the Bay when they lit up every night. We're not particularly young or fit, but despite being unaccustomed to the heat of the tropics we walked everywhere, including Marina Bay Sands, Gardens By the Bay, Clark Quay & the iconic Raffles Hotel. This hotel really is in a great location.

Room tip: Become an Elite Member (online) before booking to enjoy some great perks, including priority room upgrades.
Date of stay: March 2020
    • Value
    • Cleanliness
    • Service
2  Thank RosemaryGary
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2020

Great location from all the Area, that's why it has City Hall MRT, Friendly and helpful staff make your trip worthwhile at reception like (lifeng) . Hotel is bit old, but if can be renovated than, will be key prime property in Singapore. If you happens to be lucky like me to get the MBS view, than you have beautiful view from your room. Staff is always helpful to understand what exactly needed, they will take extra step to make it happen. I happens got offer to club floor and was delighted by happy faced girl Vasanthi providing the needed items in the room (if not available).

Room tip: Best Room Views if you are lucky.
Date of stay: March 2020
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
2  Thank armemon
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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