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Traveler32073804374

Very lovely and Welcoming!!!

5.0 of 5 bubblesReviewed 4 weeks ago
The hotel was very nice. And all the smiles from the reception was very welcoming and lovely especially Shiela, Avie, Mac and Faizal. I'm glad that I choose this hotel. I recommend the hotel for my family and friends. I will be back for sure!!!
Date of stay: October 2024
Trip type: Travelled solo
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha L, Guest Services / Front Office at Peninsula Excelsior Singapore, A Wyndham Hotel, responded to this review
Responded 4 weeks ago
Dear Traveler32073804374

Thank you so much for your wonderful feedback! We are delighted to hear that you had such a welcoming experience with us, especially thanks to the warm smiles from Shiela, Avie, Mac, and Faizal. It is always a pleasure to know that our guests feel at home and well taken care of.

We truly appreciate your recommendation to family and friends and cannot wait to welcome you back for another fantastic stay especially once our hotel is fully renovated!

Thank you for choosing Peninsula Excelsior Singapore, A Wyndham Hotel.

Yours sincerely
Samantha Low
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 4 weeks ago

The hotel is very nice, all the front office team was very welcoming and happy. Especially, Mac, Avie, Shiela, and Faizal. They welcome us with their joyful greetings and service. I will surely come back and recommend the hotel. Thank you so much!

Date of stay: October 2024
Trip type: Travelled solo
Thank Excursion56824265520
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha L, Guest Services / Front Office at Peninsula Excelsior Singapore, A Wyndham Hotel, responded to this reviewResponded 4 weeks ago

Dear Excursion56824265520

Thank you for your delightful feedback! We are thrilled to hear that you had such a warm and welcoming experience with us, especially thanks to Shiela, Avie, Mac, and Faizal. It is wonderful to know that their smiles and service made your stay even more enjoyable.

We truly appreciate your recommendation to family and friends, and we cannot wait to welcome you back for another fantastic visit!

Thank you once again for choosing Peninsula Excelsior Singapore, A Wyndham Hotel.

Yours sincerely
Samantha Low

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Great service at the hotel, they take care very well. Kudos to Nick at the reception , he treats the guests really well and service to their need. Rooms are very well maintained , clean and hiegenic. Perfect stay to be near marina Bay Area, Nick from reception provided all details clearly and supported

Date of stay: October 2024
Trip type: Travelled with family
Thank Vigneshcv
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha L, Guest Services / Front Office at Peninsula Excelsior Singapore, A Wyndham Hotel, responded to this reviewResponded 4 weeks ago

Dear Vigneshcv

Thank you for your kind review! We are so pleased to hear that you enjoyed your stay and that Nick made such a positive impression with his attentive service. Our team takes great pride in ensuring our guests' comfort, and it's wonderful to know that you found the rooms well-maintained, clean, and hygienic.

It’s also great that our location near Marina Bay added to the convenience of your stay. We will be sure to pass along your kudos to Nick—he will be thrilled to hear it!

We look forward to welcoming you back on your next trip to Singapore afer our hotel is fully renovated!

Thank you once again for choosing Peninsula Excelsior Singapore, A Wyndham Hotel.

Yours sincerely
Samantha Low

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

It was our first time in Singapore and staying at this hotel. The hotel is currently undergoing renovations, with plans to add more common areas and improve the ambiance. However, the work didn’t interfere with our stay.

We had a smooth check-in with Nick, who was very friendly and accommodating. The room was spacious, and the bathroom had a window looking into the bedroom (a rather amusing feature), though there was also a roller blind to close it off completely. The view was stunning; even from level 12, we could see Marina Bay Sands and the rest of the city skyline.

Date of stay: October 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ola1a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha L, Guest Services / Front Office at Peninsula Excelsior Singapore, A Wyndham Hotel, responded to this reviewResponded 4 weeks ago

Dear Sunshine30631118896

Thank you for sharing your experience with us! We are thrilled that your first stay in Singapore and at our hotel was enjoyable. It is great to hear that the renovations did not affect your stay and that Nick provided you with a smooth and friendly check-in.

We are glad you appreciated the spacious room and the unique bathroom feature! And it is wonderful that you got to enjoy such a stunning view of Marina Bay Sands and the city skyline from your room. We look forward to welcoming you back again soon once our hotel is fully renovated!

Thank you once again for choosing Peninsula Excelsior Singapore, A Wyndham Hotel.

Yours sincerely
Samantha Low

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Reviewed 4 weeks ago

See you next time!!
A special friend shouted us a couple nights. What a lovely room and perfect location to buses a plenty and the MRT just around the corner made everything Singapore has to offer oh so accessible.
The hotel was clean and comfortable, swift room cleaning and with some renovations happening, even better is around the corner.
Would stay again for sure!
Thanks

Date of stay: September 2024
Trip type: Travelled with family
Thank Cheyne H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha L, Guest Services / Front Office at Peninsula Excelsior Singapore, A Wyndham Hotel, responded to this reviewResponded 4 weeks ago

Dear Traveling-A-looooot

Thank you for your lovely feedback! We are so glad to hear that you enjoyed your stay, especially the convenient location and comfortable room. It is also great to know that our swift room cleaning and overall cleanliness made a positive impression on your visit.

We appreciate your understanding as we work through some renovations and are excited to offer even better experiences in the near future once our hotel is fully renovated. We look forward to welcoming you back again soon!

Thank you once again for choosing Peninsula Excelsior Singapore, A Wyndham Hotel.

Yours sincerely
Samantha Low

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Hotel in a great location and rooms are good size although a big step to enter the bathroom and the drain is open so you can hear water draining which is not ideal.
The check-in process was very slow. Reception staff could have been more welcoming.

Date of stay: September 2024
Trip type: Travelled as a couple
Thank jsunshine1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Samantha L, Guest Services / Front Office at Peninsula Excelsior Singapore, A Wyndham Hotel, responded to this reviewResponded 4 weeks ago

Dear jsunshine1

Thank you for sharing your feedback with us. We are glad to hear that you appreciated our central location and the room size during your stay. However, we are sorry to learn about the issues you experienced with the bathroom and the check-in process.

We sincerely apologize for any inconvenience caused by the step into the bathroom and the open drain. Your comments will help us look into these areas for improvement. Additionally, we are disappointed to hear that your check-in experience did not meet your expectations. We will address this with our Front Office team to ensure our guests are greeted with the warmth and efficiency they deserve.

We hope to have the opportunity to welcome you back and provide you with an even better experience next time after our hotel is fully renovated.

Thank you once again for choosing Peninsula Excelsior Singapore, A Wyndham Hotel.

Yours sincerely
Samantha Low

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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