We actually booked a staycation at park regis. However, due to the hotel being used for SHN instead, we were given a choice of going for the Nuve heritage or Park Royal pickering. We chose this hotel because of location. The room was fine. However, i would think an upgrading of the room is necessary. Room was a suite at level 6 and was the only room at that level.
The artist suite is the only room with an outdoor balcony. Which was nice. However, toilet tiles were stained yellow. Under the bed, there were a couple of used tissues when we entered. I would think during this covid era, proper housekeeping is highly important.
Electric kettle was dirty with obvious brown stains inside. And the dolce gusto machine, water compartment was yellow and pretty stained. It was rectified when we came back thanks to Joel quick response.
After our first night, housekeeping came and did the basic clean up. But a little confused on why a pile of towels were left behind instead of being cleared away.
Apart from all this little areas that needs improvement, the only thing that deserves a mention is Joel. He checked us in swiftly and was very patient in listening and attending to our needs. Always greeting us each time we walk by. He's a gem in your hotel and we hope you send this msg to him! Thank you Joel!
- 1 (844) 631-0595
- Free Wifi
- Room service