I was transferred here from Nuve at Clarke Quay and have received excellent service from both Nuve at Clarke Quay and Nuve Heritage. Every care was taken to ensure I had a comfortable stay, from check-in all the way through. Especially Ally the manager from Nuve Clarke Quay, to Joel and the manager, the reception and housekeeping team at Nuve Heritage, thank you all for making me feel at home.

The room is clean and spacious. Location is fantastic with lots of famous good food along Purvis street. Super convenient and central, highly recommend.

Upon checking in, I was impressed with the layout of the room( photographer suite). It has a unique layout of a loft style and is definitely spacious for 4pax.
It has 2 sinks, a bathtub and rain shower.
It also has another sink outside, along with a mini bar station with numerous wine glasses.

It provided us with complimentary snacks and drinks that are stored in the from the fridge. The bed is comfy and pillows are soft. The room looks pretty clean.

However, they have us 2 towels; 1 with an obvious strain on it and the other towel is town and looks like a rag cloth.

We called the room service to replace new towels and they did quickly and apologies for the unpleasant experience. Apart from that, the light switch is confusing. There were multiple switches but it seems only a few is working.

In addition to that, the bathtub experience wasn't a pleasant one. The bathroom tends to get flooded easily.

Overall, it's good for a one night stay.

Generally had a pleasant experience except during check-out. The room was large and spacious. We enjoyed the bath tub a lot. The TOTO washlet was not working well. However, the staff were helpful and tried to solve it by changing the batteries. This did not solve the problem though. I think there is a sensor problem since it seems to work when we closed the toilet lid. That was a bit of a downer as we were excited to use it. The room was generally clean but there were quite a lot of ants whenever we had some coffee or snacks in the room. Room was generally quiet except for some car horn sounds along Prinsep. I would like to commend Joel for his attentiveness during our stay such as helping to keep our cake in the restaurant fridge and even answering all my queries promptly prior to the visit.

What really ruined my whole experience was at the check-out. I was asked to pay for a towel that had yellow stains by a female staff at the front desk. Since I had not seen that stain in my stay, I asked the staff about where it was and what it was stained by. The lady staff on-duty replied very condescendingly. I kept telling her I did not see that stain in any of the towels I used and she kept saying all the towels provided in the rooms were unstained so if it is stained it must be from our use. I asked to look at where the towel was found and the staff brought me back to the room. I was told that the towel was found in a pile on the floor at the foot of the bed between the bed and night stand. My partner recalled using that towel the night before for a bath and it did not look stained. (None of the bath robes or other towels we used got stained so I do not think it was due to any of our bath products as well) It was still wet when he put it on the floor and I think it might have gotten stained from some dirt on the floor/ bottom of the bed or nightstand since it was still wet.

However, I was given no grace from this staff. In the end she did not charge me the extra charges but kept saying how she had the right to charge me and she was doing me this huge favor. I felt extremely disrespected by her attitude. Considering I also saw blood stains on the bedsheet but thought it was a minor issue and did not raise it up, I don't know why the staff are not able to provide some grace and magnanimity in this situation.