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“Didnt quite live up to our expectations”

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One Farrer Hotel & Spa
Ranked #16 of 319 Hotels in Singapore
Certificate of Excellence
Reviewed 5 March 2017

I was excited to have have found a new hotel in Singapore. We've stayed in many different hotels there over the years and the One Farrer Hotel offered something different at a reasonable price.
FIrstly the good points. The hotel's pool is huge and if this is important to you, then it shouldn't disappoint. I also liked the location of the hotel near LIttle India. The MRT stop a few minutes away makes it easy to get around Singapore. And if you like Indian food, then you are right near some of the very best Indian food in Singapore.

The hotel rooms were also quiet and had big solid doors - unusual in most hotels where you can hear every sound in the corridors.

Sadly there were several weak points starting with the size of the room. Ours felt small for the two of us, especially as we stayed for a week. If you are staying there for more than a couple of nights (unless you are on your own) then don't book the cheapest rooms - they are just two crammed.

The most annoying thing we experienced during our stay was our room lights being automatically switched on twice during the middle of the night night on the first night there. The hotel has warned us that some electrical work was being carried out, but we found this situation completely unacceptable, especially as we were exhausted after a long flight from Europe. When I complained the next morning, the manager simply apologised but offered nothing in the way of compensation. Other hotels would do this in a heart beat! Even a complimentary drink by the pool would have been welcome - but the hotel didn't seem to understand the complete inconvenience this situation caused. They really have something to learn on this front.

The another problem was the fact that our shower flooded the bathroom floor every time we used it. The poor design of the shower and door needs to be fixed. While the hotel provided extra towels to mop up the water every day, it's a very unsatisfactory situation.

There are other small niggles too. While the fruit bowl was a welcome touch - there were no plates to cut the fruit. These should be provided in every room.

I think this hotel has the potential to be a lot better, starting with customer service. I can't imagine any other hotel would just shrug off the 'lights in the middle of the night' problem as this one did.

Room Tip: We had an end of corridor room which was quiet.
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  • Stayed: March 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Neptunetravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
One_Farrer, Public Relations Manager at One Farrer Hotel & Spa, responded to this reviewResponded 14 March 2017

Dear Neptunetravellers

Thank you for your review.

Firstly our sincere apology for disturbing your sleep during our mandatory electrical maintenance work during your stay with us. We noted on your other feedback which were shared with the relevant department concern and rectifications works has been carried out to avoid similar occurrence.

We hope that you will give us another chance to be of service to you in the near future.

Yours sincerely,
The Management Team
One Farrer Hotel & Spa

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335 - 339 of 1,160 reviews

Reviewed 3 March 2017

Have stayed on Orchard Road before, near Orchard Towers, which is very loud very late into the night. Looking for quieter central location. Found One Farrer on Trip Advisor. Very nice large hotel, much quieter, for about the same price. Neighborhood is no where near as swanky as Orchard Rd., but that's fine. MRT station, City Square Mall, lots of small shops and restaurants all around. Super comfy bed, breakfast buffet very good. Upgraded to a room on 19th floor looking towards center of town - beautiful view at night. Seems like mostly tourists staying here, very other people wearing a tie besides me.

  • Stayed: March 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Steve W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 March 2017

We have usually stayed around Orchard rd when in Singapore so this was to give us a change and a chance to see things a bit different. The hotel was pretty much as described and the room while a bit small was still more that adequate. The bed was fabulous and we both had the best sleeps. The air conditioning in our room worked very well and we managed to adjust it easily. The idea of having all the hotel information on your tv took a bit longer to master, although the concierge staff were exceptional at helping when needed. The pool on level 6 was nice although not many sunbeds and apparently they are waiting for the repairers as most did not lay flat. It was still a lovely area to relax. The hotel is very convenient to the mrt and we even walked to Orchard rd one day. Our only issues were, who was the "test pilot" for the toilet height as they obviously had much longer legs than us. The bathroom is a bit small and no where to hang 2 towels. Also as everything is operated by remote it was a bit disturbing to have 2 "electrical maintenance" issues in the early hours of the morning which meant the lights and tv suddenly came on. Although they did give us notice it wasnt great at 2 or 3 am. Housekeeping was always efficient and the free soft drinks and snacks always topped up. If I wanted to stay in this area again I wouldnt hesitate to stay here.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank pollyozPerthWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
One_Farrer, Public Relations Manager at One Farrer Hotel & Spa, responded to this reviewResponded 14 March 2017

Dear PollyozPerthWA

Thank you for your review.

Our sincere apology for disturbing your sleep during our electrical maintenance exercise which is a mandatory requirement which needs to be carried out. We also noted on your feedback pertaining to the availability of the sunbeds and have shared this feedback to the management team for improvement.

We look forward to welcoming you back in the near future.

Yours sincerely,
The Management Team
One Farrer Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2017 via mobile

This is my 2nd stay.
There's a lot more tourist this time compared to 1.5 years ago. My daughter and I got upgraded to a Loft Apartment/Room as the hotel was running on high occupancy.
Downstairs were 2 comfortable super single beds and a lovely bathroom with nice toiletries. The toilet had a seat with bidet spray.
There was an impressive large bay window all the way up to the ceiling of the 2nd floor, and the curtains and night shades were motorised. There was also mood lighting selections.
Upstairs was a kitchenette and pantry with pots and utensils for simple cooking. There was also a couch and a 2nd TV, and a writing desk with nice stationery.
Mrt was just at the front of the driveway so was really convenient.
The only set back we had was the iron was not working, and the aircon in our room was very cold so we had to turn it off at times. Otherwise, this is a very nice hotel.
I forgot to mention that we got a great deal from Agoda; free breakfast was included in our booking during a promotion. Though not fantastic, there was a good selection for breakfast.
There's plenty of food and shopping in the area. On the further end of Rangoon Rd, 10-mins walk away, you can find unique desserts at Non-Entree Desserts.
I highly recommend this hotel.

Stayed: February 2017, travelled with family
1  Thank Sal W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
One_Farrer, Public Relations Manager at One Farrer Hotel & Spa, responded to this reviewResponded 14 March 2017

Dear Sal W

Thank you for your review.

Good to hear that you would recommend us to your circle of friends. Glad to know that your recent stay with your daughter was a comfortable one. We noted on your feedback pertaining to the iron and air-condition. Will have our Engineering team look into this and have it rectified.

Nonetheless, we look forward to welcoming you back in the near future.

Yours sincerely,
The Management Team
One Farrer Hotel & Spa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 February 2017

Just spot on, start to finish, we had 3 wonderful nights here.
Great location in little india, with the MRT underneath the hotel, so its very easy to get around. Also great for little india and the sights and smells, and fab curries.
We had a sky room on the 19th floor, access to the exec lounge and gym and pool. A real feeling of luxury. Plus the mini bar was included, but it onl had 1 can of coke,sprite, beer in it, you then had to ask for more. It be much easier just to put more stock in, in the first place.
HUGE rooms, and I mean HUGEEEEEEE, with a bathroom the size of a 1 bedroom apartment in most cities. Spotless clean too. Amazing big beds and a pillow menu. Just wonderful.
The pool on the 6th floor, is HUGE, with a lovely bar. Food was OK, not the best, but happy to have a pool side sandwich. Amazing views of the city from the pool.
Super fast check in. Although our rooms were not ready, and had to wait around 40 mins, I thought a drink would have been nice to be offered, instead of just told to sit in reception and wait. We went to the pool bar and ordered our own drinks/food, and the staff came to find us around 4o mins later to say our rooms were ready.

Great hotel, great facilities, great views, great breakfast also, huge buffet style. But be there before 10:30 as bang on 10:30 its all put away, like military.

I would re visit and I would reccomend to anyone. Its a fab place, thank you to all the staff

Room Tip: sky rooms fantastic
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  • Stayed: February 2017, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank Adrian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
One_Farrer, Public Relations Manager at One Farrer Hotel & Spa, responded to this reviewResponded 1 March 2017

Dear Adrian C

Thank you for your review.

Glad that your recent stay was an enjoyable one and you liked the hotel, it's amenities and location. Happy that you liked the huge room that was assigned to you. We look forward to welcoming you back in the near future.

Yours sincerely,
The Management Team
One Farrer Hotel & Spa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about One Farrer Hotel & Spa

Address: 1 Farrer Park Station Road, Singapore 217562, Singapore
Region: Singapore > Singapore
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Spa Hotel in Singapore
#16 Luxury Hotel in Singapore
Price Range: $186 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — One Farrer Hotel & Spa 5*
Number of rooms: 243
Official Description (provided by the hotel):
The iconic beacon in the Farrer Park district, One Farrer Hotel & Spa is located in the middle of a rich heritage and cultural enclave, set amidst new and dynamic developments of the future. A luxury retreat designed for the discerning traveller, this five-star urban resort offers an intuitive approach towards lifestyle and hospitality, with unique and distinct accommodation, F&B, conference and spa offerings. One Farrer Hotel & Spa offers 243 well-appointed rooms within a 'Hotels within a Hotel' concept, comprising of three distinct hotels - Urban Hotel, Loft Apartments and Skyline Hotel & Sky Villas. With Farrer Park MRT station right at its doorstep, the Central Business District, places of interest and the city's main shopping belt are just minutes away. A member of Preferred Hotel & Resorts, One Farrer Hotel & Spa lays the foundations of the modern Farrer Park. ... more   less 
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Also Known As:
One Farrer Hotel & Spa Singapore

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