I was excited to have have found a new hotel in Singapore. We've stayed in many different hotels there over the years and the One Farrer Hotel offered something different at a reasonable price.
FIrstly the good points. The hotel's pool is huge and if this is important to you, then it shouldn't disappoint. I also liked the location of the hotel near LIttle India. The MRT stop a few minutes away makes it easy to get around Singapore. And if you like Indian food, then you are right near some of the very best Indian food in Singapore.
The hotel rooms were also quiet and had big solid doors - unusual in most hotels where you can hear every sound in the corridors.
Sadly there were several weak points starting with the size of the room. Ours felt small for the two of us, especially as we stayed for a week. If you are staying there for more than a couple of nights (unless you are on your own) then don't book the cheapest rooms - they are just two crammed.
The most annoying thing we experienced during our stay was our room lights being automatically switched on twice during the middle of the night night on the first night there. The hotel has warned us that some electrical work was being carried out, but we found this situation completely unacceptable, especially as we were exhausted after a long flight from Europe. When I complained the next morning, the manager simply apologised but offered nothing in the way of compensation. Other hotels would do this in a heart beat! Even a complimentary drink by the pool would have been welcome - but the hotel didn't seem to understand the complete inconvenience this situation caused. They really have something to learn on this front.
The another problem was the fact that our shower flooded the bathroom floor every time we used it. The poor design of the shower and door needs to be fixed. While the hotel provided extra towels to mop up the water every day, it's a very unsatisfactory situation.
There are other small niggles too. While the fruit bowl was a welcome touch - there were no plates to cut the fruit. These should be provided in every room.
I think this hotel has the potential to be a lot better, starting with customer service. I can't imagine any other hotel would just shrug off the 'lights in the middle of the night' problem as this one did.
- Official Description (provided by the hotel):
- The iconic beacon in the Farrer Park district, One Farrer Hotel & Spa is located in the middle of a rich heritage and cultural enclave, set amidst new and dynamic developments of the future. A luxury retreat designed for the discerning traveller, this five-star urban resort offers an intuitive approach towards lifestyle and hospitality, with unique and distinct accommodation, F&B, conference and spa offerings. One Farrer Hotel & Spa offers 243 well-appointed rooms within a 'Hotels within a Hotel' concept, comprising of three distinct hotels - Urban Hotel, Loft Apartments and Skyline Hotel & Sky Villas. With Farrer Park MRT station right at its doorstep, the Central Business District, places of interest and the city's main shopping belt are just minutes away. A member of Preferred Hotel & Resorts, One Farrer Hotel & Spa lays the foundations of the modern Farrer Park. ... more less
- Reservation Options:
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- Also Known As:
- One Farrer Hotel & Spa Singapore