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“There’s Quantity but not Quality”
Review of Carousel Buffet

Carousel Buffet
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2
Fri, 07/02
20:00
Ranked #10 of 13,942 Restaurants in Singapore
Certificate of Excellence
Cuisines: International
More restaurant details
Restaurant details
Dining options: Breakfast, After-hours, Buffet, Delivery, Reservations
Neighbourhood: Central Area/City Area
Description: Let Carousel buffet restaurant take you on a whirlwind dining adventure with up to 17 stations of culinary delights. Dive straight into the ocean’s fresh catches at our renowned seafood station – a crowd favourite for its impressive spread (up to 13 different varieties!). The latest addition includes gueridon service for desserts. Other cuisines include Mediterranean, Japanese, Indian and more. At Carousel, there’s certainly something for everyone. Winner of the prestigious AsiaOne People’s Choice for the Best Buffet Restaurant for 7 consecutive years. Carousel’s delicious buffet spread is prepared in halal-certified kitchens.
Reviewed 18 August 2019 via mobile

Went there for a company dinner. Though there’s a lot of choices of food, not all of them are great and of quality. The paella was a total fail. Most of us felt that it tasted like chlorine. The buns that came along with the chilli crab were hard. Not sure what coffee they used but it’s also not that nice. The only great station was the Indian food. For the price paid and quality offered, definitely not justifiable. Just because it’s a lobster night didn’t mean the charges must go up so high to cover the cost that the restaurant incurred. Hope the management can look into this area.

Date of visit: July 2019
3  Thank AnnaYusof73
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalPlazaSG, General Manager at Carousel Buffet, responded to this reviewResponded 26 August 2019

Dear AnnaYusof73,

Thank you for joining us recently and for taking the time to share your feedback with us on TripAdvisor.

We are sorry to learn that parts of your dinner were less ideal than expected. We have shared the potential areas of improvement with the team and your feedback will be taken on board for future improvements.

We would also like to reassure you that even though there was a special Lobsters and Crabs promotion at the restaurant, there was no increase in price. Thank you for giving us the opportunity to better our services. We hope to have the opportunity to welcome you back to create a better dining experience for you in the future.


Kind regards,
Patrick Fiat
General Manager & Chief Experience Officer (CEO)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (3,485)
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989 - 993 of 3,487 reviews

Reviewed 15 August 2019

Definitely one of the best buffets in Singapore for lunch!
The selection of foods is great and very fresh.

The staff were attentive and very welcoming. We finished up in about an hour and the lovely lady at the front invited us back in and made sure we had tried the desserts.

Will definitely be returning!

Date of visit: August 2019
    • Value
    • Service
    • Food
2  Thank Brooke C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalPlazaSG, General Manager at Carousel Buffet, responded to this reviewResponded 26 August 2019

Hello BrookeCal,

Thank you for sharing your wonderful review with the TripAdvisor community!

We are delighted to learn that you enjoyed your lunch with us and were made to feel so welcome by the team. We look forward to welcoming you back to create another colourful dining experience for you at Carousel.


Kind regards,
Patrick Fiat
General Manager & Chief Experience Officer (CEO)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2019 via mobile

Situated at the Royal Plaza on Scott’s, the buffet spread at Carousel is mind boggling..:::it features Mediterranean, Asian, Japanese fare, a diverse seafood spread and more.

Huge seating capacity but don’t take that for granted. Always make reservations ahead of time because the wait list can be long for peak seasons.

All food at Carousel is prepared in Halal-certified kitchens, which makes it a popular choice when you have Muslim friends, guests or business clients to entertain.

Date of visit: May 2019
2  Thank anildas68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 August 2019 via mobile

Service crews are superb! Attentive and polite.
The food standard i would say not as good as before. Last visit was about 2 years ago.
The Nasi Lemak rice is cold & hard.
The Wu Xiang meehoon is already harden by 4:30pm
Maki is too thick with rice. Chilli crab.... hmm nothing fantastic
What still keeps my hope high was
Chicken rice, fresh sashimi and seafood, dessert spread.

Date of visit: August 2019
1  Thank ahliao
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RoyalPlazaSG, General Manager at Carousel Buffet, responded to this reviewResponded 21 August 2019

Dear ahliao,

Thank you for joining us recently at Carousel!

We are delighted to learn that you enjoyed the service provided by our associates but are sorry to learn that certain parts of your experience were delightful than expected. Thank you for identifying Carousel's potential areas of improvement. We look forward to welcoming you back to create a better dining experience for you.


Kind regards,
Patrick Fiat
General Manager & Chief Experience Officer (CEO)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2019

✓ Service/Staff

Our family had arrived later than expected for high tea buffet. In fact, we only had an hour before the buffet closed.. so we had an hour to get our food, feed our toddler, take care of a baby and still find time to eat before the stations closed.

One of the staff (i'm sorry I didn't get her name!) was so kind. She took the initiative to ask our 3 year old if he wanted juice, and she asked if he was OK with chicken rice. Then she proceeded to serve our boy a portion of chicken rice and some juice. It saved us quite a fair amount of time and the food kept him occupied while the adults took turns to leave the table. She also rescued my baby's blankie and very lovingly covered the baby with the blankie while we juggled our food/toddler. I am very VERY grateful for her help!

Other serving staff were polite and professional at all times as well!

✓ Food

There was a good selection of food. I love how fresh the crabs were, the oyster omelette was yummy, and the whole family enjoyed the food.

Date of visit: August 2019
    • Value
    • Service
    • Food
2  Thank cathchong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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