I left my iPhone Airpods inside the room 625 when I checked out last 22nd of June 2019. I am sure that I left it on top of the table where the vault is located below. I called and checked but they said they never found anything, which is I am really sure that I left it there. I know I didn't misplace nor lost it. This is a question of safety and integrity. I was really disappointed as knowing Singapore is a safe country.More
Official Site
Orbitz.com
Booking.com
We booked a room through the hotel website with full payment made. Email confirmation was received. When we arrived at the hotel, the reception staff was unable to find our booking in the system. We were then told hotel is full. They had to verify credit card of remaining guests who have yet to check in first before they can assign a remaining room to us. I find it hard to understand and tried to explain that we have already paid in full. Hence there was no reason why we are at a lower priority than guests who have yet to check in and yet to make payment. In any case, we don't understand why the reservation did not get to the hotel despite us receiving the confirmation email and the email for online check-in. Although we did get a room eventually, there was no word of apology from the reception staff. Both kept a straight face. We made our way to the hotel room just to find that the key card was not working and had to double back to the reception. Again, no word of apology nor an apologetic smile from the reception staff. Very disappointing. Front line staff should be trained to handle such situations better and reservation system should be reviewed.
Dear Valued Guest
Thank you for staying with us and sharing your experience. We apologies that you have disappointment during on your check in.
We are currently looking into this matter and do the necessary corrective action to avoid future occurrences.
Please contact us directly at H9411-GM2@accor.com as we would like to know more about this incident.
Thank you
Warm Regards
Shamila Rolfe
General Manager
Good thing is that they allow early check in. Thanks to hotel team
Cons is that breakfast is pretty simple.
Bus facilities are available so travel is not a problem.
Nearest metro is Mattar. Changi Airport is also near
Dear Valued Guest,
We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Shamila Rolfe
The hotel was presentable. It is just right at its price. Need to improve on its breakfast varieties on a daily basis. Most of all the service and the hospitality of the hotel staffs are beyond my expectation.
Dear Valued Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Shamila Rolfe
rooms cleaned carelessly, dirty windows, dust behind cabinets. Friendly staff. to many people during breakfast- breakfast area is to small. breakfast ok, but could be better. 1 km to rail station hotel can pick You up there.
Dear Valued Guest
First of all thank you for staying with us and sharing your experience during your recent stay.
Please accept our sincere apologies that we short fall on the cleanliness of the room. Rest assured that we will share your feedback with our team and do the necessary corrective action.
We hope you give us another chance to welcome you back to have brand new experience.
Warm Regards
Shamila Rolfe
General Manager
