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Reviewed 17 June 2019

We booked a room through the hotel website with full payment made. Email confirmation was received. When we arrived at the hotel, the reception staff was unable to find our booking in the system. We were then told hotel is full. They had to verify credit card of remaining guests who have yet to check in first before they can assign a remaining room to us. I find it hard to understand and tried to explain that we have already paid in full. Hence there was no reason why we are at a lower priority than guests who have yet to check in and yet to make payment. In any case, we don't understand why the reservation did not get to the hotel despite us receiving the confirmation email and the email for online check-in. Although we did get a room eventually, there was no word of apology from the reception staff. Both kept a straight face. We made our way to the hotel room just to find that the key card was not working and had to double back to the reception. Again, no word of apology nor an apologetic smile from the reception staff. Very disappointing. Front line staff should be trained to handle such situations better and reservation system should be reviewed.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
3  Thank WeeTC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 27 July 2019

Dear Valued Guest

Thank you for staying with us and sharing your experience. We apologies that you have disappointment during on your check in.

We are currently looking into this matter and do the necessary corrective action to avoid future occurrences.

Please contact us directly at H9411-GM2@accor.com as we would like to know more about this incident.


Thank you

Warm Regards

Shamila Rolfe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2019

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 18 June 2019

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 15 June 2019 via mobile

Good thing is that they allow early check in. Thanks to hotel team
Cons is that breakfast is pretty simple.
Bus facilities are available so travel is not a problem.
Nearest metro is Mattar. Changi Airport is also near

Date of stay: June 2019
Trip type: Travelled with family
1  Thank sumit_us_99
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 18 June 2019

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Shamila Rolfe


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Reviewed 15 June 2019 via mobile

The hotel was presentable. It is just right at its price. Need to improve on its breakfast varieties on a daily basis. Most of all the service and the hospitality of the hotel staffs are beyond my expectation.

Date of stay: July 2018
Trip type: Travelled with family
1  Thank kperry20
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 18 June 2019

Dear Valued Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,
Shamila Rolfe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2019


rooms cleaned carelessly, dirty windows, dust behind cabinets. Friendly staff. to many people during breakfast- breakfast area is to small. breakfast ok, but could be better. 1 km to rail station hotel can pick You up there.

Date of stay: June 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Voyager57319923897
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 14 June 2019

Dear Valued Guest

First of all thank you for staying with us and sharing your experience during your recent stay.

Please accept our sincere apologies that we short fall on the cleanliness of the room. Rest assured that we will share your feedback with our team and do the necessary corrective action.

We hope you give us another chance to welcome you back to have brand new experience.


Warm Regards

Shamila Rolfe
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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