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Lydia D
Hartlepool, United Kingdom

Great place to stay

4.0 of 5 bubblesReviewed 4 Feb 2020
The hotel is very easy to get to on the MRT, and the nearest station is only just under 10 minutes walk away (Mattar Station). The hotel and room is modern and and clean. The breakfast is ok, the choice isn’t amazing but it’s a buffet breakfast for a lot of people so we weren’t expecting 5 star food. It was good food, enough choice for us and it filled us for our busy days so we can’t complain. The staff are friendly and helpful. Our view was good from our room, and there were coffee and tea making facilities along with water in the room.
There could be more storage in the room as we couldn’t find enough space to put all our clothes but it didn’t bother us too much. And the lighting in the bathroom could be better, especially in the shower as ours was really dark when the door was shut!
Date of stay: February 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this review
Responded 5 Feb 2020
Dear Lydia

We applaud you for writing us a review thank you for your time taken. we have given the feedback to the respective department to take action. with regards to the lighting in the bathroom we will give you a better room with greater lighting in the future just remember to inform our front desk when you are here and they will be happy to serve you.

Thank you and hope to see you again.

Warm Regards

Shamila Rolfe
General Manager

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 15 January 2020

To person who may concern,

Hotel services is not up to expectation in Accor Brand Standard, I am a rave fans of ACCOR,
This particular Hotel Macpherson was given me tremendously bad service.

1.) Buy flexi rate (highest rate in web) end up human error mistake & make me wait for 20-30 minute to check in.

2.) Toilet bowl did not clean properly

3.) FNB, Chef got time joking around with the waiters staff, but no time to make me 2 nos of half boild egg, chef given more than thousand reason to reject me. ( I can't even get my half boild egg @ international brand hotel) What a joke. I was complaining to the waiter, the waiter was very impatient & non professional, the best part there is a senior staff which groom like a professor ignore mine complaint. (Maybe I am not western born, not qualify to complain & I am just a roasted Malaysian Chinese to pay money for suffer staying such international hotel in Singapore) I dare you to try it out.

Credit : my appreciate to Peter (Duty Manager) who is listening to me. such a wonder guy, FO team for 14 Jan 2020 afternoon shift did a great job as well.

Hey world, if you are Asian try this out, the level of treatment is obviously different.

All the staff except Front desk Youngster team & Peter is smiling to me, the rest are unfriendly

I pay for better service end up i pay for suffering myself.

Overall totally disappointing on this particular ibis styles Macpherson,

ibis Novena i will be back to you for my next stay. ibis novena always the best of the best

Date of stay: January 2020
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
3  Thank MrChan97
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 16 January 2020

Dear Mr. Chan

First of all thank you for your candid feedback and rest assured that we will share with our team to Mr. Peter and the rest of front office team.

We regret that we did not meet your expectation and please accept our sincere apologies. Please allow me to investigate and do the necessary corrective action and deal with the misbehaviour of the staff.

Once again thank you for staying with us and looking forward to welcome you back to to have a brand new experience.

Sincerely yours

Shamila Rolfe
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 January 2020

The hotel has a shop within it,gym facilities,outdoor eating and a mini bus that runs at certain times at no cost to the metro station. Frequent buses to various places which with a travel card bought from station is easy to use and cheap with top Ups at most stations. The Arab area is good for shopping and a variety of food,there is a museum about Malay culture. Little India also has a thriving market and good food, there are also local markets which give you a flavour of Singapore. Raffles is worth afternoon tea,and
although you have to wait the Singapore sling is worth it. The Sky deck offers fantastic views, and there are sometimes light and music at the lake,with ferry rides. The gardens at the bay are worth a visit and they illuminate the columns at night to classical music,and no visit would be complete without Chinatown, and up-market shopping at Orchard road. Food in local markets is cheap, but malls can be pricy. The people are friendly and helpful, transport is clean as there is no eating or drinking allowed and sexual harassment is not tolerated,there are seats on metro trains reserved for pregnant women,the disabled and elderly.

Room tip: Some rooms have views over the park,others the city.
Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank tknight272010
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 12 January 2020

Dear Valued Guest,

We very much appreciate your comments regarding your stay at the ibis Styles Singapore on Macpherson. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Shamila Rolfe
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2020

Date of stay: December 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 8 January 2020

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 January 2020

Date of stay: January 2020
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shamila R, General Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 4 January 2020

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 3 January 2020 via mobile

Ambience: 3.5/5
Cleanliness: 4/5
Customer Service: 2.5/5
Physical Location: 3/5
Value for Money: 4/5

Overall this place is alright, good to come for a quick break, better than some of the other hotels around it’s level, you get slightly more than fair value for what you pay for.

Date of stay: December 2019
Trip type: Travelled with family
2  Thank S102OOdaniell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shamila R, Guest Relations Manager at Ibis Styles Singapore on Macpherson, responded to this reviewResponded 4 January 2020

Dear Valued Guest,

Thank you for your feedback and sharing your experience with us. This is a disappointing for us to receive your feedback, rest assured that we have shared this with the head of department and please allow us to do the necessary corrective action and we will deal with this internally. Regarding the room actually we have other type of rooms that suit your preference. We hope that we are able to welcome you back and looking forward you can give us another chance.

Sincerely Yours
Shamila Rolfe
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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