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Alexander
Madrid, Spain

great stay in singapore

Review of Hotel YAN
4.0 of 5 bubblesReviewed 6 Jan 2020
singapore can be very expensive and get very touristy, so this was a really nice option away from the central downtown area. as you walk in you know that you aren't going to be disappointed just from the clean, cool feeling of the lobby. the staff are very kind and helpful, and the rooms are very clean and comfortable as well (in fact we had 3 different rooms reserved for our group and all were nice). perhaps the one thing that we all mentioned that could be better was the A/C.. singapore is really hot but it was impossible to control the A/C so it wasn't blowing really fast on you throughout the night. turned off the A/C at one point and woke up sweating hot a few hours later, so better under the comfy sheets and blanket than. the toiletries were also really nice and we all liked the scent of the soaps.

the location is quite nice even though it's a bit away from the main tourist attractions (5-6$ grab ride, so not a big deal), but in fact there are some amazingly good restaurants nearby at local prices-- we walked one morning to a dim sum place that was really, really good and another morning to an indian place that was out of this world. there is a gym literally two blocks down the street which has a pool and workout area, and it only costs $2 but they didn't let me in because you had to pay by credit card ugh.

would definitely stay here again!!!!!!
Date of stay: December 2019
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelyan, Public Relations Manager at Hotel YAN, responded to this review
Responded 1 Mar 2020
Dear Valued Guest,

Thank you for staying with us at Hotel YAN and giving us your lovely review, greatly appreciated. It was indeed a pleasure to have you with us and from our hearts, we thank you for your kind words, Thank you for your appreciation of our unique hotel, good location, cool interiors and our service Team, deeply appreciated.
Our friendly and helpful Team looks forward to have you back with us again anytime at Hotel YAN Singapore. Making our guest happy and comfortable is our pride and goal. We continually aim to deliver good service and high standard of hospitality. Thank you for considering to stay with us again, deeply appreciated.
Really hope to see you soon!
Wishing you a wonderful day ahead.
Thank you, Cheers!

Best Wishes,
Hotel YAN Singapore
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed 31 December 2019

Stayed here for two night. The room was super nice. Love the loft bed design, really comfy and stylish. There are cafes and food courts right next to it, Chye Seng Huat Hardware for example (their white cold brew is amazing) It only takes 5-7 minutes to get to the mrt station, very convenient. Staffs were nice and helpful. Will definitely come back and recommend to friends.

Date of stay: December 2019
Trip type: Travelled solo
Review collected in partnership with this hotel
1  Thank subtopewds
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelyan, Public Relations Manager at Hotel YAN, responded to this reviewResponded 1 March 2020

Dear Valued Guest,

Thank you for staying with us at Hotel YAN and taking the time to give us your lovely review, greatly appreciated. We are delighted to know that you had a great stay with us. Thank you for your appreciation of our Hotel's location, clean comfortable guests room and surrounded by many eateries and good cafes.
We had great pleasure in hosting you and thanks for the beautiful memories!
Serving our guest well is our pride and goal. Thank you for your recommendation of Hotel YAN Singapore and considering to stay with us again, deeply appreciated. Our hotel friendly and helpful Team awaits to welcome you back again anytime for your next arrival. We certainly hope to do more for you.
Wishing you great joy and happiness always.
Thank you. Cheers!

Best Wishes,
Hotel YAN Singapore

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 27 December 2019 via mobile

Stayed in a couple of hotels before but first time met a lady staff at the front desk where upon request for a quiet room while checking in was not entertained, instead was told that I was given a room facing the street. As good as getting slapped in the face for my request.

Instead she was more concerned if I will be bringing in another guest even though I told her first time when she asked that I’m staying on my own. And asked me again.

I enjoy getting a good sleep in a quiet room, hence would tend to request from the front desk staff upon checking in, and prior to that will write in to the hotel upon payment online.

Guess this is the last time I will stay at this hotel again, as I’m facing the street and the noise level is like literally I’m sitting at the coffeeshop across the street. The noise level is as good as visiting pubs/bars at Clarke quay.

The room is nice though, and the bed is very comfortable, on the soft side. But to me what defines a hotel is the front desk staff because they represent the reputation of the hotel. The hotel, no matter how beautiful it is on the inside means nothing when the service staff has no interest on the welfare of the hotel guest.

But one good thing is, the sound from the aircon helps to cover up the noise from the hawker (bar/pub scene) plus extra ear plugs.
And the staff who helps to clean up the room...they are nice to ensure everything is in place.

Date of stay: December 2019
Trip type: Travelled solo
2  Thank BaeSuzy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelyan, Guest Relations Manager at Hotel YAN, responded to this reviewResponded 28 December 2019

Dear Valued Guest,

Thank you for staying with us at Hotel YAN and we appreciate your feedbacks. We had great pleasure in hosting you and we truly treasure your presence with us. We are sorry for the unfortunate experience and apologize for any inconvenience caused to you due to miscommunication and misunderstanding. It is hotel's protocol to ensure guest's safety. The room that you have booked with us is the Premium Double room and as hotel is fully booked, we were unable to accommodate to your request, apologies. Our hotel do have much bigger rooms available, each room carefully designed for our guest and room rates differ with room size. Perhaps we could arrange something more comfortable for you in your next visit. Striving hard to make our guests happy and comfortable is our pride and goal.
Thank you for your kind compliments for our Sealy posturepedic mattress that provided good rest, clean comfortable guest room and our warm personalized housekeeping Team that ensured you have a pleasant stay.
Our friendly and helpful Team looks forward to welcome you back again anytime and awaits to serve you well. Wishing you great joy and happiness always. Thank you. Cheers!

Best Wishes,
Hotel YAN Singapore

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 14 December 2019

Everything is great about the Hotel. Friendly staffs, Great rooms, Top class service and willingness to go the extra mile. The WiFi was also great including the ambience of the rooms and Hotel. Great choice for anyone who is traveling for work or holiday.

Room tip: Excellent room and great ambience.
Date of stay: December 2019
Trip type: Travelled on business
Review collected in partnership with this hotel
1  Thank hasninewafiq
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelyan, Guest Relations Manager at Hotel YAN, responded to this reviewResponded 23 December 2019

Dear Valued Guest,

Thank you for choosing Hotel YAN as your preferred stay. Thanks for taking time to post your wonderful review and your kind compliments to our hotel Team is greatly appreciated.
Our hotel aims to provide a unique experience for our guests, and we are thankful that you love and appreciate the design of our hotel. We had great pleasure in hosting you and we truly treasure your presence with us.
Thank you for recommending Hotel YAN Singapore to other travelers, deeply appreciated.
Our friendly and helpful Team looks forward to welcome you back again anytime and awaits to serve you well.
Wishing you great joy and happiness. Thank you. Cheers!

Best Wishes,
Hotel YAN Team

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 10 December 2019

I went to Singapore on early December to watch U2 concert. And I'm kind of lazy traveller, I don't want to waste my time searching for other hotel because I had a good experience last time I stayed at Hotel Yan. So I chose Hotel Yan, again, for 2 nights in Singapore. And I brought my friends too. We booked 3 rooms. Everything was as good as I stayed here last year. Clean, comfortable, friendly staffs, Bendemeer MRT Station within reach, nice coffee house next door, complimentary mini bar, what more could you ask.

Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank ginihapsari
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelyan, Guest Relations Manager at Hotel YAN, responded to this reviewResponded 23 December 2019

Dear Valued Guest,

Thank you for staying with us at Hotel YAN again and giving us your kind review, greatly appreciated. We had great pleasure in hosting you and we truly treasure your presence with us. We are really happy to have you with us! Thank you for your generous endorsement that our hotel is well located and our warm personalized service, greatly appreciated. We will continue to strive hard to give our best!
Making our guests happy and comfortable is our pride and goal.
Our hotel friendly and helpful Team looks forward to welcome you back again anytime to Hotel YAN Singapore!
Wishing you great joy and happiness always!
Thank you. Cheers!

Warmest Regards,
Hotel YAN Singapore

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC
Reviewed 9 December 2019

very small rooms. not up to the price. the area is terribly dirty. didn't like it.we were very disappointed. a family vacation was spoiled at the very beginning. but we ourselves were not to blame for the size of the room.

Room tip: I don’t know ... can make the room cheaper so as not to mislead customers ....
Date of stay: November 2019
Trip type: Travelled with family
Review collected in partnership with this hotel
2  Thank Марина К
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
hotelyan, Public Relations Manager at Hotel YAN, responded to this reviewResponded 23 December 2019

Dear Valued Guest,

Thank you for sharing with us, greatly appreciated. We had great pleasure in hosting you and your family.
We are sorry that you did not enjoy your stay and apologize for any inconvenience caused to you and family.
The hotel is located in the historical area of Singapore, away from the city life style, thus the natural feel of culture and people. We appreciate your feedbacks. We do have much bigger rooms available in the hotel, room rates differ with room size. As hotel is an industrial design, most rooms are cement washed wall tiles, shiny patches and a unique design of its own. Do feel free to let us know how we could serve you better the next time. Our friendly and helpful Team looks forward to welcome you back again anytime to Hotel YAN Singapore.
Wishing you a lovely day. Thank you.

Warmest Regards,
Hotel YAN Singapore

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