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winfredfan

Hong Kong, China

925

Short stay in a very dirty hotel.

Name: Short stay in a very dirty hotel.
Item: Hotel YAN
Rating: 1
Author: winfredfan

Review of Hotel YAN

Reviewed 18 October 2022 via mobile

The shortest hotel stay I've enter had. Checked in and checked out in less than 2 hours.

The room was small but I didn't expect anything else given the price I paid and it didn't concern me.

However the cleanliness of the room was a major concern. There was more hair on the ground than on my head (I'm not bald). There was a rug in the room and there was lots of hair on it. I wasn't brave enough to look under it. There were also bugs in the room as I was bitten multiple times during the short time I was in the room. The whole room looked dirty.

The staff were helpful and refunded my payment after I complained about the cleanliness of the room.More

Date of stay: October 2022

See all 727 reviews

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13,102 reviews

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eewwwww

Reviewed 25 June 2022

A hotel worth visiting

I had an amazing experience while staying in Hotel Yan, staff were very friendly and accommodating, room is small but cosy and the decor is very nice and unique! There are many restaurants and cafes near it, with train stations less than 10 mins away. Overall, 10/10 will visit again, thank you! ❤️

Date of stay: June 2022

Ask eewwwww about Hotel YAN

Thank eewwwww

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Valued Guest,

Thank you for staying with us at Hotel YAN and sharing with us your stay experience, greatly appreciated.
We are delighted to know that you have enjoyed your stay with us. Thank you for your appreciation of our friendly Team, and hotel unique decor. We value your stay with us and hope to be of good service to you again.
Thank you for considering to stay with us again at Hotel YAN Singapore, deeply appreciated.
Our hotel friendly and helpful Team looks forward to welcome you back anytime!
Wishing you great joy and happiness always!
Thank you. Cheers!

Best Wishes,
Hotel YAN Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

siewzhil

Reviewed 17 April 2022 via mobile

8/10

Came with friend for a staycation, we liked the ambience and atmosphere of the hotel, the hotel counter staff is friendly too, she greeted us with a smile and let us check-in early. Location is good as the hotel is near a lot of F&B places and MRT stations. There's only one minor flaw: Nobody came to clean up our room even though I had already put out the "Please Clean Up Room" sign 😅. A suggestion to do up the plants at the balcony, it will be a plus point if theres more greenery there :)

Date of stay: April 2022

Ask siewzhil about Hotel YAN

Thank siewzhil

Dear Valued Guest,

Thank you for staying with us at Hotel YAN and taking time to give us your kind review, greatly appreciated.
We had great pleasure in hosting you and your friend. We truly treasure your presence with us.
We are delighted to know that our hotel location suited your stay, surrounded by many good cafes and eateries.
Thank you for your generous endorsement that our hotel is well located, warm personalized service and friendly staff, greatly appreciated.
We have noted your feedbacks and we will continue to strive hard and aim to deliver high levels of hospitality and service to our guest. Your recommendation of Hotel YAN Singapore is deeply appreciated.
Thank you for the beautiful memories and our Team certainly looks forward to welcome you back again anytime!
Wishing you a great day! Thank you. Cheers!

With Best Wishes Always!
Hotel YAN Singapore

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sabryeeee

Singapore, Singapore

Reviewed 15 April 2022

Sabrye

The staff here was very accommodating. I was served by Wenqi. She was very extremely professional and was kind enough to give me a room upgrade. Sincerely thank you! I have to write 200 words. I dont know what to say ahaha

Date of stay: April 2022

Ask sabryeeee about Hotel YAN

Thank sabryeeee

Dear Valued Guest,

Thank you for staying with us at Hotel YAN and giving us your good review, greatly appreciated.
We had great pleasure in hosting you and we are delighted to know that you have enjoyed your stay with us.
Thank you for your generous endorsement and kind compliments to our Hotel Team, and your commendation to our Team member Ms WenQi is much appreciated.
Striving hard to make our guest happy and comfortable is our pride and goal. Your high recommendation of Hotel YAN Singapore is deeply appreciated. Our friendly and helpful Team looks forward to welcome you back again anytime and awaits to serve you well. Wishing you a lovely day! Hope to see you again soon!
Best Wishes!

Warmest Regards,
Public Relations Officer
Hotel YAN Singapore

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starzy85

Singapore, Singapore

3246

Reviewed 23 October 2021 via mobile

Good stay

Booked the luxury suite for 1 night. Very large bathtub and spacious room and bathroom. Staff were very friendly and accommodating:) would recommend for the television to be pulled out more in order to have it closer to the bed. Overall very good experience and will stay again.

Date of stay: October 2021

Ask starzy85 about Hotel YAN

Thank starzy85

Dear Valued Guest,

Thank you for staying with us at Hotel YAN and sharing with us your stay experience, greatly appreciated.
We are delighted to know that you have enjoyed your stay with us. Thank you for your appreciation of our friendly Team, modern clean rooms and relaxing bathtub! Thank you for your feedbacks.
We value your stay with us and hope to be of good service to you again.
Thank you for considering to stay with us again at Hotel YAN Singapore, deeply appreciated.
Our hotel friendly and helpful Team looks forward to welcome you back again anytime!
Wishing you great joy and happiness always!
Thank you. Cheers!

Best Wishes,
Hotel YAN Singapore

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

chelseawxy

Singapore, Singapore

Reviewed 23 August 2021

An extremely pleasant stay

My husband and I stayed at the Luxury King Suite in Hotel YAN for a short staycation to celebrate our anniversary and had a really wonderful experience.
Right from the start when we entered, we were thoroughly impressed by the sophisticated lobby, and were warmly welcomed by the hotel staff. The staff were friendly and efficient, and responded to our requests in a very timely manner.
The room was very well furnished, and my husband and I loved the modern contemporary design of the room. It was also well maintained, and the beds were clean and very comfortable. We were also pleasantly surprised by the amenities provided such as the complimentary minibar and natural organic soap. The soap in particular impressed me; it smelled amazing and was very gentle on the skin. The WiFi was very fast. The hotel even went the extra mile to surprise us with a heart-shaped swan towel decoration on our bed and a beautiful anniversary greeting card.
The location is also easily accessible and conveniently located, and we were spoiled for choice as there were numerous good cafes and restaurants to explore in the area. The area is also fairly peaceful at night so we were able to have undisturbed rest.
With the competitive rates, it was really value-for-money, and we would recommend it to anyone looking for a well-rounded hotel stay.

Room tip: The Luxury King Suite was a great choice for us!

Date of stay: June 2021

Ask chelseawxy about Hotel YAN

Thank chelseawxy

Dear Valued Guest,

Thank you for staying with us at Hotel YAN and taking the time to give us your good and positive review, greatly appreciated. Once again, Happy Wedding Anniversary! We are delighted to know that you and your husband have enjoyed your stay with us. Thank you for your appreciation of our hotel and warm personalized service, greatly appreciated. Your generous endorsement for our hotel's comfortable accommodation, good value and recommendation is deeply appreciated. The organic soap is made from natural plants which keeps the skin moist, specially hand picked for our guest. We had great pleasure in hosting you and your husband and we truly treasure your presence with us. Our hotel friendly and helpful Team looks forward to welcome you back again anytime in your next visit to Hotel YAN Singapore!
Wishing you great joy and a wonderful day!
Thank you. Cheers!

Best Wishes,
Hotel YAN Singapore

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Short stay in a very dirty hotel. - Review of Hotel YAN

Short stay in a very dirty hotel.