this used to be one of our fav go to place with my group of friends. we used to travel down to their old venue eventhough it is out of place and i had also brought many other friends and family there. My friends who had left Singapore and visiting after 3 yrs were keen to eat here as we all had good memories at Kushi. Imagine our disappointment when service is almost non existent. the place was not even full albeit there was 2 big groups that the male server in black polo were giving his full attention to, asking for 5 stars reviews.
i guess other patrons doesn’t matter and it is ok to get 10 x 1 stars for that 15 x 5 stars. Even if we are not important, at least act apologetic or when you are asking them for 5 stars, dont be too loud so 1 stars customers will not feel so offended.

We placed an order 3 times. We received 40% of our orders. We spoke to that guy who seems to be in charge (since he was asking those groups for 5 stars) - Initially he was apologetic but when we approached him for the 2nd time, he said he will check and come back to us but he nv did and just avoided eye contact after. the female staff claimed all our orders had been served, and when i named the dishes that did not arrived, she said they were too busy and maybe it was served to other tables.

If you wish to expand your business, i believed you would have anticipated you will have a bigger crowd, esp when most of the people made reservations and it was a friday night. All your staffs should know which table is which, in order to serve correctly. You seems to have no problem telling which table we were from when we were paying the bills.

Horrible service, slow service, no service recovery when u know u are lacking service, management only favor the customers who will spend more. To think that i mentioned the word ‘service’ 4 times when there are none.

First time I’m leaving a review in the middle of a meal.

Won’t recommend the buffet at all, have to get the staff in order to order the food. Some of my food didn’t come at all, food serve takes up to 30 mins so you might want to order more right from the staff.

Wanted to order a second round, the staff acknowledged me but didn’t come at all - waited 10 mins. Took them 1 hour into dinner for my first round of food to be served, and I didn’t order a lot either.

The guy staff is very friendly but shop seems terribly understaffed and not systematic at all. Food isn’t worth the price if you talk about quality. Quantity is a problem too due to the speed.

Asked 2 staff to refill hot tea, 20 mins later nothing happened. Have to walk to their counter to ask for hot water.

Visited the restaurant with 5 friends and we enjoyed our time at the cosy restaurant. The staffs are friendly and the food served were amazing. The grilled squid was cooked to perfection. Definitely will visit again. Going to bring my family

Tonight was the second time my wife and I dined here, with each time being a really enjoyable experience! This “all-you-can-eat” Japanese buffet is really worth it especially when you consider the quality (and quantity). Favourites for me include the sashimi, makis, shabu shabu, and interestingly the century egg tofu! All the staff are really helpful and patient with the orders too. Shoutout to the boss called Spoon for being very warm and welcoming, it makes all the difference. Be sure to book your reservation especially on the weekends when it gets packed. We hope to be back again soon. Thank you, Kushi!

Upon arrival with booking confirmed in Chope, first thing from staff was “you didnt answer your phone to confirm reservations” and she repeated it like 4 times then finally decided to show us to the table.

Food was just so so… the Oyster was not served on a cold plate and it arrived room temperature which makes it taste horrid. The chicken skin was so hard that it flew all over in an attempt to get it off the stick.
Other food were meh, for a premium price, its not worth the price tag.